| === back is now known as bakc | ||
| MikeRL | The bug I've encountered before related to Print Screen is minor but progress is being made. Thank you all for that. However, a new, nastier issue has cropped up. | 22:36 |
|---|---|---|
| MikeRL | I've tried the user channel. Nobody can seem to figure out what the heck is going on. If they can, they're too busy. | 22:37 |
| MikeRL | Basically, a lot of the time I boot up, (I do have the splash disabled so I can see boot information), boot either freezes towards the end, or Ubuntu boots up, but the keyboard LEDs are all lit up, and the keyboard doesn't work at all. | 22:42 |
| MikeRL | So I apologize if I sound impatient or I'm interrupting you guys, but if anyone could assist me in finding a log somewhere with the crash and the application causing my issues, I'd certainly file a bug report. | 22:43 |
| tarpman | MikeRL: keyboard LEDs light up -> sounds like a kernel panic. remove 'quiet splash' from the grub command line so you can see the messages being printed | 22:45 |
| MikeRL | I Googled quite a bit and I read this: https://wiki.ubuntu.com/Bugs/FindRightPackage Some help. | 22:45 |
| MikeRL | tarpman, Thanks. They don't blink. I can see lightdm and move the mouse. | 22:46 |
| MikeRL | tarpman, Keyboard just doesn't work. | 22:46 |
| tarpman | oh! weird. | 22:46 |
| MikeRL | tarpman, I wonder if that's a separate bug from what's causing the boot to fail. I hope not. | 22:46 |
| tarpman | MikeRL: hard to say. with the keyboard frozen, best thing to do would be ssh in and look at /var/log/Xorg.0.log | 22:47 |
| MikeRL | tarpman, These issues happen fairly often, so can I just grab the Xorg log after a successful boot? | 22:47 |
| tarpman | MikeRL: yeah, the X logs are rotated each time, so you would want Xorg.0.log.old | 22:48 |
| tarpman | if the previous boot completed but the keyboard was frozen, that is | 22:48 |
| tarpman | MikeRL: when the keyboard isn't working, does ctrl-alt-f1 to drop to a console also not work? | 22:48 |
| MikeRL | tarpman, I do have VNC. Any way to use that before logging in? I can pull up the accessibility keyboard and log in. Then, from my desktop, I could pull up vinagre. Then work from there. | 22:48 |
| MikeRL | tarpman, Nothing seems to work related to the keyboard. Ditto when my boot freezes. That includes virtual terminal sessions. | 22:49 |
| tarpman | MikeRL: right, so you could also access /var/log/Xorg.0.log for the current session that way. | 22:49 |
| MikeRL | tarpman, Do these sound like the same bug or two different bugs? | 22:49 |
| MikeRL | tarpman, Thanks so far, though. You've been the most help I've gotten in weeks. | 22:50 |
| tarpman | to me, sounds like two different bugs, but I wouldn't rule out something deeper causing both (maybe a hardware issue, maybe even a kernel bug) | 22:50 |
| tarpman | MikeRL, based on what you wrote so far, I'd suggest logging in using the on-screen keyboard like you said and immediately doing 'ubuntu-bug xorg' in a terminal | 22:50 |
| tarpman | while the keyboard is still not working | 22:50 |
| tarpman | that way the info collector can collect its data in vivo, so to speak | 22:51 |
| MikeRL | tarpman, Yeah it's been so annoying it's caused me to act like a slight d*** for a few weeks. Because I don't wanna downgrade, I wanna solve this. This is an LTS. | 22:51 |
| tarpman | bugs can be solved! just takes a LOT of patience. | 22:51 |
| MikeRL | tarpman, Will do. I will right that down. Is it bad behavior to ask about reporting bugs here? | 22:51 |
| tarpman | mm, this is technically not really the place for that | 22:51 |
| tarpman | as you know #ubuntu-user and ask.ubuntu.com are the user support places, and launchpad.net for actually reporting the bugs | 22:52 |
| MikeRL | tarpman, Thank you for being so nice. Yeah I kind of figured that. | 22:52 |
| tarpman | well, hope it helps | 22:52 |
| MikeRL | tarpman, I think I caused heads to spin when I mentioned my issues. Yes I have a Launchpad account. | 22:53 |
| MikeRL | Anyhow, that will work for the keyboard freeze. But what about the boot hang? | 22:53 |
| * tarpman scrolls back | 22:53 | |
| tarpman | you said you already have the splash disabled, any interesting messages printed when it hangs? | 22:54 |
| MikeRL | I could check. | 22:54 |
| MikeRL | But how would I know what's causing it? | 22:54 |
| tarpman | if it prints a whole bunch of text and then freezes, you can take a photo and include that in a bug report against the kernel (package 'linux') | 22:54 |
| MikeRL | I would use LaunchPad, but the thing is this bug is bigger than most that I see, so I didn't know what logs specifically to gather, or what package to report it against. | 22:55 |
| MikeRL | Under those conditions, if that happens again, where should I go? | 22:55 |
| tarpman | 'ubuntu-bug linux' to file a bug against the kernel | 22:55 |
| tarpman | if you're not sure what info you need, or if you have enough info to file a bug, ask.ubuntu.com I think is a good place to ask for clarification | 22:55 |
| tarpman | I've seen good answers to questions like that before | 22:56 |
| MikeRL | Because the regular user Ubuntu IRC channels were of no great help. Users tried to help me, but nobody could seem to figure anything ouy. | 22:56 |
| MikeRL | Would here also work if I've tried for weeks and spent many hours on IRC and came up empty? | 22:56 |
| MikeRL | And I've Googled. I don't like to suck up time with dumb questions. | 22:56 |
| tarpman | like I said, this channel is really meant for bugsquad coordination and not for support... I can't in good faith encourage you to discuss your bugs here :| | 22:57 |
| MikeRL | It's just when a bug is over my head and everyone elses, would you suggest ask.ubuntu.com, followed by here as a last resort? But what if I cannot get an answer anywhere else? | 22:57 |
| MikeRL | Is there somewhere I can go? Before I get in the way? | 22:58 |
| tarpman | as far as I know, the next step after ask.ubuntu.com is filing a bug on launchpad, and including every bit of info you can come up with | 22:59 |
| MikeRL | tarpman, Thing is, what do I do if myself nor any others can assume the correct package? | 22:59 |
| tarpman | there's #ubuntu-user, there's ask.ubuntu.com, and there's paid support from canonical -- that's all I really know about. maybe others can suggest other venues | 22:59 |
| tarpman | if you've got the wrong package the bugsquad folks on launchpad are pretty helpful | 23:00 |
| tarpman | a lot of incoming bugs land on xorg or the kernel, as you might imagine | 23:00 |
| MikeRL | tarpman, So I would want to try the bugsquad IRC? Do they have a channel? | 23:00 |
| tarpman | welcome to #ubuntu-bugs, see the topic :) | 23:00 |
| tarpman | a channel for discussing bug reports on launchpad, not so much the bugs themselves ;) | 23:01 |
| MikeRL | tarpman, But say I have issues determining the package. Any IRC channels for that? | 23:04 |
| MikeRL | tarpman, The issue was I couldn't determine the package, and nobody on the user channels could, either. | 23:05 |
| tarpman | MikeRL: if #ubuntu-user can't help you, post as much info as you can in a question on ask.ubuntu.com, and sure, paste a link here | 23:05 |
| tarpman | argh. I keep typing "#ubuntu-user", but it's actually "#ubuntu" -- ubuntu-user is the mailing list. | 23:06 |
| MikeRL | tarpman, so I can start with the user channels, then go to ask.ubuntu.com, and link here if I still cannot resolve it? Good. | 23:06 |
| tarpman | sounds reasonable to me. so, how about that /var/log/Xorg.0.log :) | 23:07 |
| MikeRL | I mean some stuff is just over everyone's head. I believe this is the first time in using Ubuntu for five years I had issues determining the bug's source. Now I know. Thank you. | 23:07 |
| MikeRL | tarpman, I can get it, but it will take a while to reproduce. You mind if I PM you once the reports are up? | 23:08 |
| MikeRL | tarpman, Believe it or not, the last boot succeeded. | 23:08 |
| tarpman | I might or might not be around, but you're welcome to -- I'll respond whenever I see it (my irc stays open when I leave) | 23:09 |
| MikeRL | tarpman, Thank you. Mind if I add you to the Friends list? I won't pester. You've done more than enough so far. | 23:09 |
| tarpman | what's a Friends list o_o | 23:10 |
| MikeRL | There's one on Hexchat. | 23:10 |
| MikeRL | At least that's what HexChat calls it. | 23:11 |
| tarpman | neat | 23:11 |
| MikeRL | I gotta eat dinner now. Thank you and I'll see you later. | 23:13 |
| tarpman | cheers, good luck solving your bugs! | 23:13 |
| MikeRL | tarpman, Forgot one last thing. Upon a reboot after the kernel issue, what should I do? | 23:17 |
| MikeRL | Run ubuntu-bug linux? | 23:17 |
| MikeRL | I know to snap a picture. | 23:17 |
| MikeRL | Answer when available. That's the last question, and I have a summary in a text document saved. I'll print it for good measure. | 23:18 |
| tarpman | if you get a kernel splat (bunch of messages, traceback, that sort of thing) on console, yeah | 23:19 |
| tarpman | if not... well, depends on what you get :) | 23:19 |
| MikeRL | tarpman, Thank you. You're free now (your choice to help) Don't think I have a single question left. Helping on a Sunday shows dedication. Perhaps I could buy you a coffee, if you want. | 23:22 |
| tarpman | if my chatting in irc eventually saves a real kernel developer some time because you're able to file a useful bug report, that's a good reward for me | 23:23 |
| MikeRL | tarpman, Well, thank you for servicing the community. Once this is resolved, I'll likely donate again to Ubuntu. I'd donate to you, and I'll donate to them again, (as I have before) but these bugs gotta go first. | 23:24 |
| MikeRL | Or at least be on the path to going bye-bye. | 23:24 |
| MikeRL | Beause having to use Windows more than normal is bad juju for me. I don't like the thing, despite MS improving it recently. Also, is it just me or is Windows more power hungry than Linux as of late? | 23:25 |
| MikeRL | Must've been serious power management improvements put into Linux over the past few years. | 23:25 |
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