| JamesTait | Good morning all; happy Chimborazo Day! :-D | 07:47 |
|---|---|---|
| === Guest58330 is now known as karni | ||
| === noodles785 is now known as noodles775 | ||
| caskaid | trying to download all my ubuntuone files via the, "download all files as .zip" download completes OK, but it's one folder, not even shown in my files list. A repeat attempt appears to download a completely different folder, again, not in my list. Any suggestions? | 18:16 |
| beuno | caskaid, an empty folder? | 18:33 |
| Khady | Hey. Is the download all your files as a .zip file button working? | 19:32 |
| beuno | Khady, it should, yes. What's the matter? | 19:33 |
| Khady | got a 500 | 19:35 |
| beuno | Khady, do you get that consistently? | 19:41 |
| Khady | yep. Oops-ID: OOPS-78479ddacbdf4e7dbd2d949e571c35a2 and Oops-ID: OOPS-f1e33ef14d9a473193c3e2e11000fe52 the two last times | 19:42 |
| beuno | oops ids! | 19:43 |
| beuno | ok | 19:43 |
| beuno | DoesNotExist: 'User does not exist.' | 19:43 |
| beuno | that means, you don't have a storage user on the system | 19:43 |
| beuno | which translates to, no having any files | 19:43 |
| beuno | maybe you canceled your account? | 19:43 |
| Khady | Oh, don't think so but I didn't used the service for months | 19:44 |
| Khady | or I have another account, I'll check | 19:44 |
| beuno | Khady, that account is empty | 19:45 |
| beuno | looks unused | 19:45 |
| Khady | Found another account, the button is working | 19:49 |
| Khady | thanks | 19:49 |
| beuno | np | 19:49 |
| beuno | la_juyis, ToyKeeper, FYI ^ | 19:53 |
| beuno | I see a few oopses from different people with the same issue | 19:54 |
| ToyKeeper | Seems strange that U1 would even show the download option to someone whose account isn't active. | 19:56 |
| ToyKeeper | (though if it's active but has never actually had any files, that makes more sense) | 19:57 |
| beuno | ToyKeeper, well, they are in intermediate states, where they logged in at some point, but never agreed to the ToS, so never got a storage user created | 20:03 |
| beuno | we could hide that button for those users | 20:04 |
| beuno | but, work | 20:04 |
| beuno | lets see how common it is before investing even more in shutting it down | 20:04 |
| ToyKeeper | Heh, I've seen plenty who never agreed to the ToS yet still have working storage. And all sorts of other strange states of existence. I suspect many were due to manual database intervention. | 20:04 |
| Khady | I'm not able to open the download.zip file. Seems that the file is not complete | 20:36 |
| Khady | can't get the whole file. Got 4 different archives in 4 downloads | 20:51 |
| === xymox_ is now known as xymox | ||
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