| === chandan_kumar_ is now known as chandan_kumar | ||
| christiank | Hi! I have forgotten my login password for the Launchpad login and can't get a password reset email because my email address has changed slightly since I registered my Launchpad account, and I can't receive email anymore on the original e-mail account that I provided when registering that Launchpad account. | 08:07 |
|---|---|---|
| christiank | Help in getting into my Lauchpad account again would be greatly appreciated!!! | 08:07 |
| wgrant | christiank: You'll need to use the support link at the bottom of the login form. | 09:30 |
| christiank | wgrant: On followng the instructions there I got an email from noreply@canonical.com that told me 'check below link & pick a preferred way to contact members of the Launchpad team. | 09:44 |
| christiank | https://help.launchpad.net/Feedback (our Launchpad team colleagues could be busy with their projects & the response may not be that prompt) (more Launchpad Info here: https://help.launchpad.net/)' | 09:44 |
| christiank | That's how I found out about this Freenode channel | 09:44 |
| christiank | So it seems that I get send round in circles? | 09:44 |
| wgrant | Hrm. | 09:47 |
| christiank | wgrant: Following the 'Contact Support' link at the login.launchpad.net page directs me to https://forms.canonical.com/sso-support/, where it says that I need to go to https://forms.canonical.com/lp-login-support/ for Launchpad Login issues. | 09:47 |
| wgrant | This is clearly a login issue, so it's not in the Launchpad team's domain... try https://forms.canonical.com/sso-support/ | 09:47 |
| wgrant | christiank: Which option did you select on that last URL? | 09:47 |
| christiank | 'Other', as the other advice given on that page didn't help me | 09:48 |
| christiank | https://forms.canonical.com/sso-support/ is the page that tells me to use page https://forms.canonical.com/lp-login-support/ ... | 09:49 |
| wgrant | christiank: Yes, ignore it telling you that. | 09:49 |
| wgrant | Since lp-login-support is apparently insane :/ | 09:49 |
| wgrant | (login.launchpad.net is just login.ubuntu.com with a different theme) | 09:50 |
| wgrant | It's not actually part of Launchpad nowadays, and is managed by a totally different team. | 09:50 |
| christiank | OK, if I choose 'Resetting my password' on the sso-support form it directs me to https://login.ubuntu.com/+forgot_password | 09:50 |
| wgrant | Perhaps try "Other". That'll let you describe your problem. | 09:51 |
| christiank | OK, I will try that. | 09:52 |
| wgrant | christiank: Let me know if that doesn't get things sorted out for you, and I'll try to get it looked at internally. | 09:54 |
| christiank | wgrant: will try your advice. Many thanks! | 09:55 |
| wgrant | :q | 10:00 |
| === chandan_kumar is now known as chkumar246 | ||
| bookwar | hi, all, i have a new issue :) | 11:35 |
| bookwar | i've set group to private at first, and made it a member of another group, and now i can't switch it to public because of team membership (~mos-keystone group) Can I ask LP admins to change it? | 11:35 |
| bookwar | which way is better for such tasks: to file a bug or via answers ? | 11:37 |
| wgrant | bookwar: Bugs is for issues in the code, which this isn't. So Answers would be more appropriate. | 11:40 |
| wgrant | But what exactly are you trying to do, and what message is displayed when it fails? | 11:40 |
| bookwar | at https://launchpad.net/~mos-keystone/+edit I am changing visibility to Public and it says "This team cannot be converted to Public since it is referenced by a teammembership." | 11:41 |
| bookwar | it is indeed the subteam of https://launchpad.net/~mos-all, but mos-all is public | 11:42 |
| wgrant | bookwar: The easiest way to avoid that check is to just temporarily remove the team from ~mos-all, make it public, and then add it to the team again. | 11:43 |
| wgrant | There are complex rules around the interactions that private teams are allowed to have, and attempting to make something public errs on the side of excessive safety. | 11:44 |
| bookwar | i tried it, but it wasn't removed just deactivated. And when I tried to change visibility again it showed me the same error. Maybe I needed to wait more till changes are applied.. Let me try one more time then | 11:46 |
| wgrant | Oh, true, forgot that detail. | 11:47 |
| wgrant | Let me see. | 11:47 |
| bookwar | i've deactivated the membership, but still doesn't work, with the same 'This team cannot be converted to Public since it is referenced by a teammembership.' message | 11:50 |
| wgrant | bookwar: OK, it's a bit more complex than I'd thought. You probably want to do delete and recreate the team, unless that's awkward. | 11:54 |
| bookwar | On delete it shows the red box with 'There is 1 error.' message | 11:57 |
| wgrant | bookwar: Huh, no errors on the page? The delete request went through, and it's being deleted now. | 12:00 |
| wgrant | It can take a few minutes, but then you can recreate the team as a public one. | 12:00 |
| bookwar | ah, cached page in a browser, now i see "MOS Keystone is queued to be merged or deleted in a few minutes." | 12:01 |
| bookwar | thanks :) | 12:01 |
| === shadeslayer_ is now known as shadeslayer | ||
| madno | Hello, i know that in order to upload packages to launchpad ppa, i have to upload the source.changes file using dput, can't i upload an already packaged .deb package? | 15:33 |
| === Guest38543 is now known as wallyworld | ||
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