| JamesTait | Good morning all; happy Friday, and happy US Independence Day! :-D | 08:16 |
|---|---|---|
| mrintegrity | hi all | 11:11 |
| mrintegrity | hi, i am unable to browse my files in ubuntu one and the downloader does not work | 11:12 |
| mrintegrity | "file download failed" | 11:12 |
| mrintegrity | however in the web interface it lists folders, but not the files | 11:12 |
| la_juyis | mrintegrity, if you can't download the files even from the web interface, it's likely that those file's contents are lost :/ | 11:14 |
| mrintegrity | ehhhhhhhhhhhhhhhhhh | 11:14 |
| la_juyis | mrintegrity, can you please give me your email address? | 11:14 |
| la_juyis | I'll check the account | 11:15 |
| mrintegrity | mrintegrity@gmail.com | 11:15 |
| mrintegrity | thanks | 11:15 |
| la_juyis | mrintegrity, minute, please :) | 11:15 |
| mrintegrity | hope you can find out whats wrong, many of those files ubuntu one is the only remaining copy | 11:16 |
| la_juyis | mrintegrity, hum, just checked but didn't find anything obvious | 11:17 |
| la_juyis | mrintegrity, i did ran a recover job for the account | 11:17 |
| la_juyis | so any mistakenly deleted files should show up again | 11:17 |
| la_juyis | mrintegrity, can you please write to u1-support@canonical.com with your case so we can take a deeper look? | 11:18 |
| mrintegrity | la_juyis: i mailed via the web form | 11:18 |
| la_juyis | mrintegrity, ok, thanks | 11:19 |
| mrintegrity | i might have used the wrong email there actually, resubmitted with the correct one | 11:19 |
| la_juyis | I'll be looking at it with an engineer later | 11:19 |
| mrintegrity | thanks very much | 11:19 |
| mrintegrity | best of luck :) | 11:19 |
| la_juyis | mrintegrity, if you could attach the output | 11:19 |
| la_juyis | it'd be great | 11:19 |
| la_juyis | the putput of the u1-downloader, I mean | 11:20 |
| mrintegrity | will a snippet do? it's rather long | 11:20 |
| la_juyis | and also any logs files that you have of previous runs | 11:20 |
| la_juyis | you can redirect the output to send it as file: just run | 11:20 |
| la_juyis | ./u1-downloader > output | 11:20 |
| la_juyis | and send us that file | 11:20 |
| mrintegrity | thanks | 11:20 |
| mrintegrity | here is one line, rather scary: | 11:21 |
| mrintegrity | 2014-07-04 13:08:41,965 - INFO - /content/~/Ubuntu One/Jan-2010-Swe/PICT3265.JPG: skipped, size is null. | 11:21 |
| mrintegrity | all files listed are "skipped, size is null" | 11:21 |
| la_juyis | hm :/ | 11:22 |
| === alanm_ is now known as mrintegrity | ||
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