[08:16] <JamesTait> Good morning all; happy Friday, and happy US Independence Day! :-D
[11:11] <mrintegrity> hi all
[11:12] <mrintegrity> hi, i am unable to browse my files in ubuntu one and the downloader does not work
[11:12] <mrintegrity> "file download failed"
[11:12] <mrintegrity> however in the web interface it lists folders, but not the files
[11:14] <la_juyis> mrintegrity, if you can't download the files even from the web interface, it's likely that those file's contents are lost :/
[11:14] <mrintegrity> ehhhhhhhhhhhhhhhhhh
[11:14] <la_juyis> mrintegrity, can you please give me your email address?
[11:15] <la_juyis> I'll check the account
[11:15] <mrintegrity> mrintegrity@gmail.com
[11:15] <mrintegrity> thanks
[11:15] <la_juyis> mrintegrity, minute, please :)
[11:16] <mrintegrity> hope you can find out whats wrong, many of those files ubuntu one is the only remaining copy
[11:17] <la_juyis> mrintegrity, hum, just checked but didn't find anything obvious
[11:17] <la_juyis> mrintegrity, i did ran a recover job for the account
[11:17] <la_juyis> so any mistakenly deleted files should show up again
[11:18] <la_juyis> mrintegrity, can you please write to u1-support@canonical.com with your case so we can take a deeper look?
[11:18] <mrintegrity> la_juyis: i mailed via the web form
[11:19] <la_juyis> mrintegrity, ok, thanks
[11:19] <mrintegrity> i might have used the wrong email there actually, resubmitted with the correct one
[11:19] <la_juyis> I'll be looking at it with an engineer later
[11:19] <mrintegrity> thanks very much
[11:19] <mrintegrity> best of luck :)
[11:19] <la_juyis> mrintegrity, if you could attach the output
[11:19] <la_juyis> it'd be great
[11:20] <la_juyis> the putput of the u1-downloader, I mean
[11:20] <mrintegrity> will a snippet do? it's rather long
[11:20] <la_juyis> and also any logs files that you have of previous runs
[11:20] <la_juyis> you can redirect the output to send it as file: just run
[11:20] <la_juyis> ./u1-downloader > output
[11:20] <la_juyis> and send us that file
[11:20] <mrintegrity> thanks
[11:21] <mrintegrity> here is one line, rather scary:
[11:21] <mrintegrity> 2014-07-04 13:08:41,965 - INFO - /content/~/Ubuntu One/Jan-2010-Swe/PICT3265.JPG: skipped, size is null.
[11:21] <mrintegrity> all files listed are "skipped, size is null"
[11:22] <la_juyis> hm :/