[08:16] Good morning all; happy Friday, and happy US Independence Day! :-D [11:11] hi all [11:12] hi, i am unable to browse my files in ubuntu one and the downloader does not work [11:12] "file download failed" [11:12] however in the web interface it lists folders, but not the files [11:14] mrintegrity, if you can't download the files even from the web interface, it's likely that those file's contents are lost :/ [11:14] ehhhhhhhhhhhhhhhhhh [11:14] mrintegrity, can you please give me your email address? [11:15] I'll check the account [11:15] mrintegrity@gmail.com [11:15] thanks [11:15] mrintegrity, minute, please :) [11:16] hope you can find out whats wrong, many of those files ubuntu one is the only remaining copy [11:17] mrintegrity, hum, just checked but didn't find anything obvious [11:17] mrintegrity, i did ran a recover job for the account [11:17] so any mistakenly deleted files should show up again [11:18] mrintegrity, can you please write to u1-support@canonical.com with your case so we can take a deeper look? [11:18] la_juyis: i mailed via the web form [11:19] mrintegrity, ok, thanks [11:19] i might have used the wrong email there actually, resubmitted with the correct one [11:19] I'll be looking at it with an engineer later [11:19] thanks very much [11:19] best of luck :) [11:19] mrintegrity, if you could attach the output [11:19] it'd be great [11:20] the putput of the u1-downloader, I mean [11:20] will a snippet do? it's rather long [11:20] and also any logs files that you have of previous runs [11:20] you can redirect the output to send it as file: just run [11:20] ./u1-downloader > output [11:20] and send us that file [11:20] thanks [11:21] here is one line, rather scary: [11:21] 2014-07-04 13:08:41,965 - INFO - /content/~/Ubuntu One/Jan-2010-Swe/PICT3265.JPG: skipped, size is null. [11:21] all files listed are "skipped, size is null" [11:22] hm :/ === alanm_ is now known as mrintegrity