=== Nigel_ is now known as G
[00:29] <locodir-user> hi,
[00:30] <locodir-user> is someone on line??
[00:30] <locodir-user> need help with my ubuntu
[00:33] <ibeardslee> what sort of help
[00:33] <kcj> Helpful help probably.
[00:34] <ibeardslee> that's helpful
[00:34] <ibeardslee> locodir-user: what sort of help do you need?
[00:36] <kcj> locodir-user: Also, this channel's kinda small. #ubuntu would probably be of more use.
[00:38] <ibeardslee> locodir-user: but often #ubuntu-nz can help for some things especially if you find #ubuntu to full of other discussion that you can't get traction.
[00:39] <kcj> Well, we sure helped him.
[00:40] <ibeardslee> awesome assistance there kcj, if all the help you can offer is by telling people that someone who has asked how they can help that they can't really .. don't bother
[00:41] <ibeardslee> you may be better off in #troll or something
[00:42] <kcj> Really?
[00:44] <kcj> #ubuntu is a much better equipped channel for assistance.
[00:45] <ibeardslee> sure, but I was here and was offering my assistance
[00:45] <kcj> Yes, I wasn't getting in the way of that.
[00:45] <ibeardslee> and then you basically said we can't help
[00:45] <kcj> So no need for passive-aggressive attacks. Okay?
[00:46] <ibeardslee> yeap, and no need to go knocking people's offering to help
[00:46] <ibeardslee> that ISN'T helpful at all
[00:46] <kcj> You done?
[00:46] <ibeardslee> are you?
[00:47] <kcj> Telling a user where the main support channel is located is a helpful thing to do.
[00:47] <ibeardslee> telling a user they are able to help here and now is even better
[00:47] <kcj> Why not both?
[00:47] <locodir-user> this computer dont work well... sorry about that
[00:47] <ibeardslee> anyway, sorry locodir-user, what can I help you with?
[00:48] <locodir-user> hi, i'm from argentina and my computer is with this... Ubuntu 13.10 to 14.04 upgrade: Filesystem check or mount failed
[00:49] <locodir-user> i'm now in New Zealand, travelling around, is there any place where i can take it so somebody can fix it??
[00:49] <ibeardslee> at what point does that happen? after the upgrade or as it is getting ready to start?
[00:50] <locodir-user> soon as i start the computer
[00:50] <ibeardslee> after the upgrade?
[00:50] <locodir-user> i really dont know...
[00:50] <locodir-user> i think that the update never finish
[00:51] <kcj> Ooh, not good.
[00:51] <ibeardslee> ouch, that'll makes things 'fun'
[00:51] <ibeardslee> where are you in your travels at the moment?
[00:51] <kcj> You may need to re-install.
[00:51] <locodir-user> now i'm in morrinsville
[00:52]  * ibeardslee goes to google
[00:52] <locodir-user> but we are leaving today to Te Puke and then to Auckland tomorrow morning
[00:52] <locodir-user> the problem is that i don't have another computer and i'm using the internet in the library
[00:53] <ibeardslee> ahh ok
[00:53] <ibeardslee> you can probably get away without having to reinstall .. depending on what the real problem is
[00:53] <ibeardslee> do you have the laptop handy?
[00:53] <locodir-user> yes
[00:54] <ibeardslee> when it starts up, if you start hitting the 'left shift' key before ubuntu starts you should be able to get to the grub menu, and from their choose other ubuntu options and then the recovery option
[00:56] <locodir-user> yes, but after that i put any choice and came this:
[00:56] <locodir-user> Filesystem check or mount failed.
[00:57] <ibeardslee> at what point? the grub menu or the recovery option?
[00:59] <locodir-user> now i get something else... recovery mode, but i don't know how keep going
[00:59] <kcj[work]> http://askubuntu.com/a/40058 looks like the way to go.
[01:00] <ibeardslee> recovery mode that's a good start.
[01:01] <ibeardslee> from there I suggest choosing 'root' or something like that, I think the bottom or second to bottom one
[01:02] <locodir-user> i get the root, what now??
[01:02] <ibeardslee> first type 'ls /etc/fstab'
[01:03] <ibeardslee> that'll tell us what file systems the system expects to have
[01:03] <ibeardslee> gah .. 'less /etc/fstab' is what I meant
[01:03] <locodir-user> nothing happend
[01:04] <ibeardslee> with the less or ls ?
[01:04] <locodir-user> now work
[01:04] <locodir-user> with less
[01:06] <ibeardslee> how much do you know about linux/ubuntu?
[01:06] <locodir-user> not much really
[01:06] <locodir-user> i get a friend in argetnina who was my support
[01:06] <locodir-user> sorry about that...
[01:07] <ibeardslee> ahh ok .. can you summarise what the output was?
[01:07] <ibeardslee> mainly after things that have /dev/ in them
[01:09] <locodir-user> sda1 during installation uuid=8b69687d6-8d4b-4837-96eb-bba3e93f29fe /
[01:10] <locodir-user> ext4 errors=remount
[01:10] <locodir-user> swap was on /dev/sda5 during installation
[01:11] <locodir-user> UUID= 25bac448-fa27-44c0-b6f1-6b7b0b1613bc none    swap     sw
[01:12] <ibeardslee> heh .. don't actually need all those letter/numbers ;)
[01:12] <locodir-user> sorry
[01:12] <ibeardslee> np
[01:12] <ibeardslee> it'd have saved you a bit of time if I'd mentioned it
[01:12] <locodir-user> its ok
[01:13] <ibeardslee> is that all of them?
[01:13] <locodir-user> yes
[01:14] <ibeardslee> ok .. now  'df -h'
[01:15] <ibeardslee> just looking for the one entry in that .. probably the top one that is '/' in the mounted on column
[01:15] <ibeardslee> and number in the 'Avail' column
[01:17] <locodir-user> i got lost... sorry...
[01:17] <ibeardslee> ok .. now type  'df -h'
[01:18] <ibeardslee> we want to make sure you haven't run out of space (one of the reasons a upgrade will die, although it shouldn't)
[01:19] <locodir-user> its says waiting for data, is that ok?
[01:21] <ibeardslee> not ideal
[01:21] <locodir-user> sorry, but is there any place where i can take the computer because i'm not so helpfull
[01:22] <ibeardslee> not sure who I could point you to in the next couple of days
[01:23] <ibeardslee> my worry about pointing you to a random computer shop could mean that you are stuck with someone who only knows windows
[01:23] <locodir-user> i was worried about the same
[01:24] <locodir-user> here in the library they told us that maybe in the waikato university there is a group that helps with ubuntu
[01:25] <ibeardslee> oh true, one of the key user groups is based there
[01:25] <locodir-user> can we go there and ask for some help??
[01:29] <ibeardslee> not sure
[01:29] <kcj[work]> There's a whole channel on this network that helps with Ubuntu.
[01:30] <ibeardslee> locodir-user: I'm asking around to see if someone can give you some hands on attention
[01:30] <locodir-user> thanks!!
[01:30] <kcj[work]> I'd say.
[01:30] <kcj[work]> Neat.
[01:31] <ibeardslee> I'm happy to keep walking you through it remotely, but it can't be quite frustrating if you are stumbling around.
[01:33] <locodir-user> yes, that's the reason because i'm asking for someone i can go with the computer...
[01:34] <locodir-user> it's quite hard because i don't understand about ubuntu
[01:34] <ibeardslee> yeah I can understand
[01:38] <locodir-user> well, i must leave the computer, thanks for everithing!!! sorry for don't understand!!!
[01:39] <ibeardslee> np .. probably best bet to try a computer shop to see if they can help
[01:39] <ibeardslee> sorry I can't really help beyond that
[01:40] <locodir-user> np!!... i will try that!! thank you!!!
[04:40] <G> ouch, powered on a laptop, still running 12.10
[04:46] <ibeardslee> eww
[04:49] <G> exactly
[04:51] <G> The odd thing though, based on the file creation times it seems that it was put on in Aug 13, so it should've had 13.04
[19:21] <ibeardslee> morning
[20:45] <ajmitch> morning
[20:46] <kcj> Morning