[01:35] <germanpianista> hello everyone!
[01:36] <germanpianista> i got a focusrite saffire 6 USB interface. but can't get it to work. any help?
[01:36] <germanpianista> it seems linux doesn't even see it connected
[03:02] <germanpianista> hello
[03:03] <germanpianista> i installed ubuntu studio yesterday, but can't get to work my audio interface focusrite saffire 6 USB. i tried a lot of things and didn't have any luck
[03:03] <germanpianista> plz help!
[03:04] <germanpianista> i'm also brand new to linux. i'm just learning how everything works
[03:05] <wiak> url to product page?
[03:21] <coelebs_> germanpianista: do you have also another soundcard like built-in soundchip?
[03:21] <germanpianista> yes i think is the intel internal soundcard
[03:22] <germanpianista> i followed this instructions yesterday http://www.digitalstroopwafel.com/?p=141 but i had a kernel panic, and had to reinstall everything again :(
[03:23] <germanpianista> i also installed kxstudio as someone recomended that too... nothing worked
[03:23] <germanpianista> don't know what else to do
[03:24] <coelebs_> hmm i think you don't have to install much anything to ubuntu studio to get it work
[03:25] <coelebs> do you want to use it with alsa, jack or both?
[03:26] <germanpianista> but it doesn't... i have it connected right now and the green light that indicates activity isn't turned on
[03:26] <coelebs> have you checked if the internal sound card works?
[03:26] <germanpianista> mm i don't know.. i need it to work in ardour, but haven't figured out what is "jack", "alsa", etc
[03:27] <coelebs> well alsa is the regular high latency audio
[03:27] <germanpianista> not really
[03:27] <coelebs> for media players and browsers etc
[03:27] <coelebs> jack is the realtime audio with low latency
[03:28] <coelebs> and with wild routing capabilities
[03:29] <germanpianista> yes i saw that about jack!, but the thing is that linux doesn't even "see" the interface connected
[03:29] <coelebs> see in where?
[03:30] <germanpianista> everywhere, as when something is connected in the usb port
[03:31] <coelebs> you could type "aplay --list-devices" to the terminal
[03:32] <studio-user935> hola
[03:32] <coelebs> hello
[03:32] <studio-user935> alguien habla español?
[03:32] <germanpianista> ok i typed it
[03:32] <germanpianista> yo hablo español
[03:33] <coelebs> can you put the output to the pastebin etc?
[03:33] <coelebs> does ubuntu have anything like fedoras fpaste?
[03:34] <studio-user935> hola german pianista encantado, solo tengo una pregunta,  sabes si el ubuntu studio va mejor que el propio ubuntu? es que el ubuntu se me colgaba mucho, parecia windows 95 ajajjaa
[03:34] <germanpianista> ok http://pastebin.com/SeR0qMTZ
[03:34] <germanpianista> la verdad es que me pillas, yo recién ayer instale ubuntu studio con la esperanza de poder trabajar en grabación y mezcla. pero en realidad nunca antes he usado linux
[03:35] <germanpianista> hasta ahora funciona de maravillas... excepto que no me reconoce mi interface, por eso estoy pidiendo ayuda acá
[03:35] <germanpianista> lo tengo con dual-boot con windows 7, y funciona bastante rápido para mi por lo menos
[03:35] <coelebs> maybe you guys will sort it out, i don't speak any spanish
[03:36] <germanpianista> he is asking me another thing.....
[03:36] <coelebs> ok
[03:36] <studio-user935> lo actualizaste?
[03:36] <germanpianista> sorry... it's nothing about my interface... did you get the paste bin? i think it doesn't recognize it
[03:37] <germanpianista> no, el ubuntu studio lo instalé de cero porque nunca he tenido linux... luego desde adentro usé el programa para actualizar
[03:37] <coelebs> germanpianista: how many channels your audio interface has? 8?
[03:37] <studio-user935> hazlo desde terminal es mas efectivo
[03:38] <studio-user935> reinicio ahora nos vemos encantado
[03:39] <germanpianista> ok que te vaya bien
[03:39] <germanpianista> no, only 2 channels
[03:41] <coelebs> can you unplug and plug in your audio interface, wait a little bit and run "aplay --list-devices" again to see if you get a different output?
[03:42] <coelebs> also after that can you pastebin "dmesg | tail"
[03:42] <germanpianista> ok, hold on!
[03:45] <germanpianista> i unplugged and plugged the interface, and got the same text i had earlier
[03:45] <coelebs> hmm we need to wait someone smarter than me to wake up
[03:46] <germanpianista> hold on, i'm gonna paste bin the second thing
[03:46] <coelebs> ok
[03:47] <germanpianista> http://pastebin.com/SgvMqY9Y look finally got something!
[03:47] <germanpianista> at least it says product: saffire 6USB and manufacturer focusrite
[03:49] <coelebs> you could also type "alsamixer" and hit F6
[03:50] <germanpianista> on the terminal?
[03:50] <coelebs> yeah
[03:50] <coelebs> it opens alsamixer program
[03:50] <coelebs> you get out of it with ESC
[03:51] <germanpianista> ok, i have 2 options: 0 loopback and 1 HDA Intel
[03:51] <coelebs> navigate loopback with arrow keys and hit enter
[03:51] <germanpianista> and something like "introduce the name of the hardware" (my version is in spanish)
[03:52] <coelebs> hmm
[03:53] <coelebs> you can check both if volumes are up and so on
[03:53] <germanpianista> it was already in loopback... and when i select HDA INTEL, it seems that i'm selecting the internal audio card
[03:54] <germanpianista> it says "chip: realtek " which is the same that windows 7 use i  guess
[03:55] <germanpianista> but what do you think means that earlier on the pastebin said "usb 5-2 product saffire 6USB".. that's then name of my interface!
[03:55] <coelebs> dmesg shows everything that's going on on system hardware
[03:56] <coelebs> it tells us that device is correctly plugged in
[03:56] <coelebs> but not if it's usable on linux
[03:57] <coelebs> you could open qjackctl from "audio production"
[03:57] <germanpianista> aa ok, so it's correctly plugged in.. it even says it's name...
[03:58] <germanpianista> ok i opened qjackctl
[03:58] <coelebs> what does it say in the status screen?
[03:59] <germanpianista> "jack audio connection kit (default) Active
[03:59] <coelebs> hit setup
[03:59] <germanpianista> ok
[03:59] <coelebs> what says in "Interface"?
[04:00] <germanpianista> currently selected "hw:0"
[04:00] <germanpianista> but can choose between plughw:0
[04:00] <coelebs> click the > symbol on right side of it
[04:00] <germanpianista> /dev/audio and /dev/dsp
[04:01] <coelebs> hmm well close the setup
[04:01] <coelebs> and open "connect"
[04:01] <germanpianista> connections?
[04:02] <coelebs> yeah
[04:02] <germanpianista> ok
[04:02] <coelebs> what you got there? if ardour is not open open it up
[04:03] <coelebs> (in "audio" tab)
[04:03] <germanpianista> it says "alsa2jack" and "system"
[04:03] <coelebs> no ardour?
[04:04] <germanpianista> no, but i'm opening ardour now
[04:05] <coelebs> does ardour show up on connections?
[04:05] <germanpianista> ok, now it shows in connections
[04:06] <coelebs> click it on the left pane and system on right pane
[04:06] <coelebs> and hit connect button
[04:06] <coelebs> there should be a "cable" between them
[04:06] <germanpianista> ok, done
[04:07] <coelebs> can you now make some noise on ardour?
[04:07] <germanpianista> yes i think i see it
[04:08] <germanpianista> i just imported a wav file
[04:09] <coelebs> if it doesn't play check if you get sound from the internal device
[04:10] <coelebs> i never used ardour so i don't how it works
[04:10] <coelebs> we should have a jack metronome or a test signal etc
[04:12] <germanpianista> well the program is playing but i connected my phones to the internal sound card and can't hear anything
[04:13] <coelebs> i think you need to wait now for someone more experienced to show up
[04:14] <germanpianista> ooh ok... thanks anyway... still i learned that the interface is connected and how to change between sound cards
[04:14] <coelebs> now you know how to connect devices on jack
[04:14] <germanpianista> ooh i will have to go back to windows :( too bad i wanted to stay in linux
[04:15] <coelebs> you can do wild routings
[04:15] <coelebs> i hope you get it fixed soon
[04:16] <coelebs> i'll go to listen some music on couch
[04:16] <germanpianista> ok. thank you very much for your help!
[04:21] <coelebs> np