[03:18] <germanpianista> hello
[03:18] <holstein> o/
[03:19] <germanpianista> this is my last chance... i have a focusrite saffire 6 interface. i've been trying all week to make work but i can't... i researched, asked in forums, chat... but nothing can make it work... any help please??. if nothing happens tonight i'll just have to go back to windows :(
[03:20] <holstein> germanpianista: well, focusrite didnt promise you linux support.. but, my firewire device literally works out of the box
[03:20] <germanpianista> sorry my message wasn't sent completed :O, i was asking about my interface not working
[03:20] <holstein> germanpianista: you never *have to* go back to any operating system.. but, if you want official supported drivers, windows may be the place to go
[03:21] <germanpianista> well mine is USB and works fine in windows. but for some reason don't work here
[03:21] <holstein> nothing about linux or ubuntu is preventing your device from working
[03:21] <holstein> germanpianista: the windows support is irrelevant.. they promised you windows support
[03:21] <germanpianista> but i don't know what else to do :( ... i need my interface to work.. i record using audio and midi
[03:21] <holstein> germanpianista: if they had promised you linux support, it would work "out of the box" without issue.. or, you can ask them for support
[03:22] <holstein> a team of professionals were paid to provide you with windows support.. when you go to linux, you take that burden on yourself
[03:22] <holstein> i *know* that device is class compliant, though.. or at least, thats what i was told my a person who uses it in linux
[03:22] <germanpianista> i know.. but i'm kind of frustrated.. nothing seems to make it work
[03:22] <holstein> germanpianista: sure. you should literally need to do nothing to make it work
[03:23] <holstein> germanpianista: if you have literallly just started using linux audio, i suggest this
[03:23] <germanpianista> so what do you think should i do?
[03:23] <holstein> unplug the usb audio device.. *then*, get jack running on your internal audio dvice
[03:23] <holstein> device*
[03:23] <holstein> get used to using and routing JACK on your internal audio device, and using some of the applications
[03:24] <holstein> *then*, when you have jack under control, add the USB device
[03:24] <holstein> i suggest disabling the internal audio in the bios.. one major issue new users have is that the alsa labels can jump at boot.. so you set jack up to use the USB device, you reboot, and the label changes
[03:24] <germanpianista> ok, i've been using ubuntu studio just from sunday, so i'm a complete newbie.. how do i open jack?
[03:25] <holstein> !proaudio
[03:25] <holstein> germanpianista: its in the menu
[03:25] <germanpianista> qjackctl??
[03:25] <holstein> germanpianista: correct
[03:25] <holstein> !info qjackctl
[03:26] <holstein> germanpianista: qjackctl is the jack gui
[03:26] <holstein> germanpianista: this is why i suggest *not* troubleshooting so much at once.
[03:26] <germanpianista> ooh thanks, i'll try doing the bios thing
[03:26] <holstein> germanpianista: right now, you are probably clicking on things like ardour without jack setup, which causes issues with most software and hardware.. start simple
[03:27] <holstein> germanpianista: the "bios thing" happens later
[03:27] <germanpianista> yes, thanks!
[03:27] <holstein> germanpianista: you should first just learn jack and the audio apps.. without the usb device even connected
[03:27] <holstein> no need to learn and troubleshoot so many things at once
[03:27] <holstein> germanpianista: what is the goal? multitrack recording to ardour?
[03:28] <holstein> my history about switching to linux (though, i realize you have not asked, but i feel you should understand the investment of time)
[03:28] <germanpianista> yes, multitrack recording for audio and midi
[03:29] <germanpianista> i use cubase in windows
[03:29] <holstein> i migrated my daily driver laptop to linux.. so that i could learn and be forced to learn linux
[03:29] <holstein> i used xp and cubase in the studio
[03:29] <holstein> i *slowly* migrated all that over
[03:29] <holstein> first, i used a laptop for a year.. *not* doing anything like audio production in linux
[03:30] <holstein> think of how long you used windows before doing any audio production, for example
[03:30] <germanpianista> so it's a slow process
[03:30] <holstein> anyways.. *then*, i ran live CD's and dual booted on the production machine.. making sure i could get the hardware configuration happening
[03:30] <germanpianista> but what i'm worried about is that the interface got a light indicating activity... that light is always off here in linux
[03:30] <holstein> i did that for months and months
[03:31] <holstein> germanpianista: sure.. dont be "worried".. be aware of the facts
[03:31] <holstein> germanpianista: you are not intended to use that device in linux.. nothing about linux is preventing it from working.. but, there is little it can do to faciliate its working
[03:31] <holstein> germanpianista: now.. that device is "class compliant" as i understand.. and just works
[03:32] <holstein> germanpianista: so, i would unplug it, and get familiar with the audio in the general OS, and ardour, and jack.. etc
[03:32] <holstein> *then*, you can come to using that USB device with some experience and understanding
[03:33] <holstein> i assure you , i felt as if i had spent 4 grand on all new hardware and software for my studio machine, when all i did was switch to linux.. ubuntustudio.. .but, its *not* trivial
[03:33] <holstein> it is worth the time. but, there is an investment
[03:33] <germanpianista> mmm thanks for your help
[03:34] <germanpianista> i'm trying to set up jack
[03:34] <germanpianista> what is the driver ALSA?
[03:35] <holstein> alsa will support the device.. yes
[03:35] <germanpianista> i'm getting an error trying to start jack server
[03:35] <holstein> ok.. share
[03:35] <holstein> !paste
[03:35] <holstein> or, see that you are using the proper device
[03:35] <holstein> there are 2 drop down menues
[03:36] <holstein> what do i do? i get the live CD, start it up, and literally click *everything* and try *all* settings
[03:36] <holstein> i know that no settings will persist in the live environment, and i can learn to support my device in jack without worrying about breaking anything in my install
[03:37] <germanpianista> yes you're right
[03:37] <germanpianista> is there anyway i can keep in touch with you?
[03:37] <holstein> germanpianista: im logged here *all* the time..
[03:37] <holstein> but, if its slow, you can try #opensourcemusicians
[03:37] <holstein> if im not here, i'll be around sooner or later :)
[03:38] <germanpianista> thank you!, i'll try to do what you recommended me
[03:38] <holstein> germanpianista: and, just try and be patient
[03:39] <holstein> you cant put a time limit on it.. and you cant hinge your experience on some other companies level of support for linux.. its not realistic
[03:39] <holstein> think of how long you used windows without doing any audio production.. or messing with audio devices. just using it "as-is"
[03:39] <holstein> try and give yourself time to get aquainted with the linux system as well
[03:39] <germanpianista> by the way i have a vinyl player that use the same connector as my USB interface.. i plugged to the PC.. and worked right away!! :S , so it's something with focusrite i think
[03:40] <holstein> germanpianista: they (focusrite) are welcome and able to provide you support.. *all* of linux and ubuntu and ubuntustuduio is completely open
[03:40] <holstein> if they choose, they can make using it *quite* simple for you
[03:41] <holstein> if they choose to make it challenging, there can be little to do about that
[03:41] <holstein> i personally have stopped using all the devices i have had like that
[03:41] <holstein> but, using linux is the main goal i have.. if using one particular piece of hardware was my main goal, i would use it as the creator intends
[03:41] <germanpianista> mmm i wish i had money to get a working device
[03:42] <holstein> sell yours and by another.. but, i dont think thats the issue
[03:42] <holstein> i think its configuration
[03:43] <holstein> germanpianista: you are using 14.04? correct?
[03:43] <holstein> it should be supported by the latest kernels and alsa
[03:43] <germanpianista> how do i know which kernel i'm using?
[03:43] <holstein> http://www.digitalstroopwafel.com/?p=141 for example
[03:44] <holstein> thats your device ^ and someone stating that the latest kernels just support it.. as i had heard as well
[03:44] <holstein> germanpianista: you can open a terminal and run "uname -a"
[03:45] <holstein> if you dont have the latest, i would try the PPA there..
[03:45] <holstein> germanpianista: do you have proprietary graphics drivers installed?
[03:46] <germanpianista> ok hold on!
[03:46] <holstein> are you 64bit?
[03:47] <germanpianista> yess i saw that website...
[03:47] <germanpianista> actually i did the same he did and got a big kernell panic and had to reinstall everything
[03:47] <germanpianista> :(
[03:48] <holstein> germanpianista: we can entertain what you did wrong there, or look at your current kernel..
[03:48] <germanpianista> later i installed Linux Mint 17 like he did, and could get it to work only as an audio player, but not for recording....
[03:48] <holstein> germanpianista: thats going to be the deal, if its not working
[03:49] <holstein> germanpianista: at this point.. i say, the easiest thing for you would be to just get the upcoming 14.10
[03:49] <holstein> germanpianista: its so close to release, i think you would barely notice its beta
[03:49] <holstein> it'll have that kernel, and support for that device "baked in"
[03:50] <holstein> you can try it live, and see if it works.. if you install 14.10 now, and just run an update, you'll be updated to the final release when it releases
[03:50] <germanpianista> it says i have right now 3.13.0-32
[03:50] <holstein> germanpianista: so, theres the deal
[03:50] <holstein> germanpianista: now you know, and you can confirm with a 14.10 live CD
[03:50] <germanpianista> how do i install the latest compatible kernel with ubuntustudio?
[03:51] <holstein> germanpianista: you stated you already had
[03:51] <holstein> i mean, i would try http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17.1-utopic/
[03:52] <holstein> you can install them as debs, and *if* you know how to show grub, you can get the kernel panic, and get back to the current kernel
[03:52] <holstein> germanpianista: you *dont* remove the kernel you are running right now. you just manually install the ones ^
[03:52] <germanpianista> well it's a litle dangerous
[03:53] <germanpianista> should i download and install every one of those files?
[03:53] <holstein> germanpianista: you can set grub to show the kernel choices.. so that *if* you have kernel panic, you can go to the kernel you are using
[03:53] <holstein> germanpianista: there is no "should"
[03:53] <holstein> germanpianista: the "should" is that focusrite should support linux
[03:53] <holstein> germanpianista: they dont.. so, here we are..
[03:54] <germanpianista> ok!, so amd64 or i386??
[03:54] <germanpianista> generic or low latency? :O
[03:54] <holstein> germanpianista: thats why i asked before if you are using 64bit or not
[03:54] <holstein> germanpianista: are you 32 of 64bit?
[03:54] <germanpianista> yes, 64bit
[03:54] <holstein> germanpianista: so, amd64
[03:54] <holstein> germanpianista: i would want the lowlatency one
[03:55] <germanpianista> ok, i'll try it and see how it goes!
[03:55] <holstein> in a terminal..
[03:55] <holstein> cd ~/Downloads
[03:55] <holstein> wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17.1-utopic/linux-headers-3.17.1-031701-generic_3.17.1-031701.201410150735_amd64.deb
[03:55] <holstein> sorry..
[03:55] <holstein> i mean.. "wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17.1-utopic/linux-headers-3.17.1-031701-lowlatency_3.17.1-031701.201410150735_amd64.deb"
[03:56] <holstein> wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17.1-utopic/linux-image-3.17.1-031701-lowlatency_3.17.1-031701.201410150735_amd64.deb
[03:56] <holstein> wget http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.17.1-utopic/linux-headers-3.17.1-031701_3.17.1-031701.201410150735_all.deb
[03:56] <holstein> ^ you can copy paste those in if you want..
[03:57] <holstein> then, from the guide before.. "sudo dpkg -i linux-headers*.deb linux-image*.deb" should work fine
[03:57] <holstein> !paste
[03:57] <holstein> paste any errors..
[03:57] <germanpianista> thank you!, i'm downloading now
[03:58] <holstein> *then*, after that completes without error.. i would go to "gksudo gedit /etc/default/grub"
[03:59] <holstein> i would make the following change..
[03:59] <holstein> GRUB_HIDDEN_TIMEOUT=10
[03:59] <holstein> GRUB_HIDDEN_TIMEOUT_QUIET=false
[03:59] <holstein> and save it back..
[03:59] <holstein> *then*, *if* you boot that kernel, and have a problem, you can boot into the kernel you are using right now, and uninstall those you just installed, and try others.. or whatever
[04:00] <holstein> so you dont have to reinstall like you did before
[04:00] <holstein> but.. if you *dont* want to do that.. you can tap "shift" and show the grub menu..
[04:00] <holstein> you may prefer that..
[04:01] <germanpianista> thanks!, i'm copying that for future reference
[04:01] <germanpianista> i'm installing right now
[04:05] <germanpianista> i had one error
[04:05] <germanpianista> gzip: stdout: No space left on device
[04:05] <germanpianista> E: mkinitramfs failure cpio 141 gzip 1
[04:05] <germanpianista> update-initramfs: failed for /boot/initrd.img-3.17.1-031701-lowlatency with 1.
[04:05] <germanpianista> run-parts: /etc/kernel/postinst.d/initramfs-tools exited with return code 1
[04:05] <germanpianista> Failed to process /etc/kernel/postinst.d at /var/lib/dpkg/info/linux-image-3.17.1-031701-lowlatency.postinst line 1025.
[04:06] <holstein> germanpianista: please run "sudo update-grub" and paste in..
[04:06] <holstein> !paste
[04:06] <holstein> http://paste.ubuntu.com/
[04:07] <holstein> also, in a terminal "df" and paste there as well..
[04:10] <germanpianista> http://paste.ubuntu.com/8577252/ this is the first one
[04:11] <holstein> well, thats probably why you had a "kernel panic" last time
[04:11] <holstein> seems like, you may have done a custom install? and not given yourself large enough partitons.. did you?
[04:11] <germanpianista> this is when i type df  http://paste.ubuntu.com/8577256/
[04:12] <germanpianista> mmm probaly.. i followed i video of some mexican guy :S
[04:12] <holstein> germanpianista: yeah. thats not good
[04:12] <holstein> germanpianista: you should literally just install.. and do the defaults
[04:12] <holstein> germanpianista: this is what i suggest for you for the "path of least resistance"
[04:12] <holstein> http://cdimage.ubuntu.com/ubuntustudio/dvd/pending/
[04:13] <germanpianista> really? most tutorials do the custom installation
[04:13] <holstein> get http://cdimage.ubuntu.com/ubuntustudio/dvd/pending/utopic-dvd-amd64.iso
[04:13] <holstein> germanpianista: you have no need for custom insatll
[04:13] <holstein> install*
[04:13] <holstein> unless you do.. and then, you likely dont want/need ubuntustudio
[04:14] <germanpianista> mmm is that the beta version you told me eariler??
[04:14] <germanpianista> i'll download it!
[04:14] <holstein> anyways.. 14.10 will have that kernel, by default.. you can try it live, and see that it supports your device *before* installing
[04:14] <holstein> then, if you want to fix your system, you can look at the guide you used, and share how exactly you installed, and maybe you can fix it. or, just fresh install 14.10
[04:15] <germanpianista> thanks! i'll try it!
[04:15] <holstein> 14.10 releases in literally a few days
[04:15] <germanpianista> but that's not ubuntustudio right?
[04:16] <holstein> yes
[04:16] <germanpianista> sorry, just read it!
[04:16] <holstein> we follow the same release.. ubuntustuduio is ubuntu
[04:17] <germanpianista> wow and if it's going to be released in a few days.. how did you get the link to download it right now?
[04:17] <holstein> germanpianista: they are up for months and months before.. for testing
[04:18] <germanpianista> i was thinking you were one of the developers! :)
[04:18] <holstein> germanpianista: im not a code contributor
[04:18] <holstein> mostly just support
[04:19] <germanpianista> are you musician?
[04:19] <holstein> yes
[04:19] <germanpianista> me too, and sorry for my english.. my native language is spanish. i'm from CHile
[04:19] <holstein> nah.. you are doing fine with english
[04:20] <germanpianista> thanks!
[04:24] <germanpianista> thanks again for all your help!
[04:25] <holstein> sure..