| pleia2 | btw, sent another followup regarding the convoluted process new contributors need to go through to log into the help.u.c./community wiki, last update was in february where balloons said it would be made a priority but that "is not a quick fix." | 18:51 |
|---|---|---|
| * balloons just looked at that RT again | 18:52 | |
| balloons | recently to remind myself | 18:52 |
| knome | and any other community service. | 18:52 |
| pleia2 | we appreciate that | 18:52 |
| pleia2 | yeah, loco.ubuntu.com suffers from this too | 18:52 |
| balloons | well I wish I could actually fix it for you.. | 18:52 |
| * balloons ducks back out | 18:52 | |
| pleia2 | I have to tell people to contact me directly to RSVP to events if they can't log in to RSVP to the site, that's typically about half the attendees | 18:53 |
| pmatulis | pleia2: i'm not up-to-date on this problem. is it documented somewhere? | 19:01 |
| pleia2 | pmatulis: pretty much the fact that we have to have this page: https://help.ubuntu.com/community/WikiGuide/Registration | 19:05 |
| pleia2 | pmatulis: very few users find it, or have the patience to go through it, so they just give up and leave without contributing | 19:05 |
| pleia2 | some end up coming in here to ask, and it usually takes 20-30 minutes of debugging to finally get them logged in | 19:05 |
| pleia2 | it all came about because IS merged Launchpad SSO with Ubuntu SSO without understanding the implications for our services | 19:06 |
| pmatulis | interesting | 19:06 |
| pleia2 | it's been over a year since I submitted the ticket | 19:06 |
| pmatulis | it's the first time i hear of it but i do recall seeing some posts on ubuntu-doc about it | 19:07 |
| * pleia2 nods | 19:07 | |
| pmatulis | pleia2: so no bug to track then, that's unfortunate | 19:07 |
| pleia2 | pmatulis: the RT ticket is 24297 | 19:08 |
| pleia2 | I can dig up the doc team bug report, but IS only pays attention to tickets so there isn't any info there | 19:08 |
| pmatulis | pleia2: i cannot access that RT. maybe i'm not looking in the right place | 19:10 |
| knome | pmatulis, rt.ubuntu.com | 19:10 |
| pleia2 | pmatulis: you should be able to log in with your Ubuntu SSO at rt.ubuntu.com | 19:10 |
| pleia2 | from there, go to https://rt.ubuntu.com/Ticket/Display.html?id=24297 | 19:10 |
| pmatulis | got it | 19:11 |
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