[18:51] <pleia2> btw, sent another followup regarding the convoluted process new contributors need to go through to log into the help.u.c./community wiki, last update was in february where balloons said it would be made a priority but that "is not a quick fix."
[18:52]  * balloons just looked at that RT again
[18:52] <balloons> recently to remind myself
[18:52] <knome> and any other community service.
[18:52] <pleia2> we appreciate that
[18:52] <pleia2> yeah, loco.ubuntu.com suffers from this too
[18:52] <balloons> well I wish I could actually fix it for you..
[18:52]  * balloons ducks back out
[18:53] <pleia2> I have to tell people to contact me directly to RSVP to events if they can't log in to RSVP to the site, that's typically about half the attendees
[19:01] <pmatulis> pleia2: i'm not up-to-date on this problem.  is it documented somewhere?
[19:05] <pleia2> pmatulis: pretty much the fact that we have to have this page: https://help.ubuntu.com/community/WikiGuide/Registration
[19:05] <pleia2> pmatulis: very few users find it, or have the patience to go through it, so they just give up and leave without contributing
[19:05] <pleia2> some end up coming in here to ask, and it usually takes 20-30 minutes of debugging to finally get them logged in
[19:06] <pleia2> it all came about because IS merged Launchpad SSO with Ubuntu SSO without understanding the implications for our services
[19:06] <pmatulis> interesting
[19:06] <pleia2> it's been over a year since I submitted the ticket
[19:07] <pmatulis> it's the first time i hear of it but i do recall seeing some posts on ubuntu-doc about it
[19:07]  * pleia2 nods
[19:07] <pmatulis> pleia2: so no bug to track then, that's unfortunate
[19:08] <pleia2> pmatulis: the RT ticket is 24297
[19:08] <pleia2> I can dig up the doc team bug report, but IS only pays attention to tickets so there isn't any info there
[19:10] <pmatulis> pleia2: i cannot access that RT.  maybe i'm not looking in the right place
[19:10] <knome> pmatulis, rt.ubuntu.com
[19:10] <pleia2> pmatulis: you should be able to log in with your Ubuntu SSO at rt.ubuntu.com
[19:10] <pleia2> from there, go to https://rt.ubuntu.com/Ticket/Display.html?id=24297
[19:11] <pmatulis> got it