[18:51] btw, sent another followup regarding the convoluted process new contributors need to go through to log into the help.u.c./community wiki, last update was in february where balloons said it would be made a priority but that "is not a quick fix." [18:52] * balloons just looked at that RT again [18:52] recently to remind myself [18:52] and any other community service. [18:52] we appreciate that [18:52] yeah, loco.ubuntu.com suffers from this too [18:52] well I wish I could actually fix it for you.. [18:52] * balloons ducks back out [18:53] I have to tell people to contact me directly to RSVP to events if they can't log in to RSVP to the site, that's typically about half the attendees [19:01] pleia2: i'm not up-to-date on this problem. is it documented somewhere? [19:05] pmatulis: pretty much the fact that we have to have this page: https://help.ubuntu.com/community/WikiGuide/Registration [19:05] pmatulis: very few users find it, or have the patience to go through it, so they just give up and leave without contributing [19:05] some end up coming in here to ask, and it usually takes 20-30 minutes of debugging to finally get them logged in [19:06] it all came about because IS merged Launchpad SSO with Ubuntu SSO without understanding the implications for our services [19:06] interesting [19:06] it's been over a year since I submitted the ticket [19:07] it's the first time i hear of it but i do recall seeing some posts on ubuntu-doc about it [19:07] * pleia2 nods [19:07] pleia2: so no bug to track then, that's unfortunate [19:08] pmatulis: the RT ticket is 24297 [19:08] I can dig up the doc team bug report, but IS only pays attention to tickets so there isn't any info there [19:10] pleia2: i cannot access that RT. maybe i'm not looking in the right place [19:10] pmatulis, rt.ubuntu.com [19:10] pmatulis: you should be able to log in with your Ubuntu SSO at rt.ubuntu.com [19:10] from there, go to https://rt.ubuntu.com/Ticket/Display.html?id=24297 [19:11] got it