| === jamesh_ is now known as jamesh | ||
| === jamesh_ is now known as jamesh | ||
| tlonim | I am having issues with launchpad website auth, is there anyone managing that available here. I have emailed isd-support@canonical but I haven't received any reply yet. | 12:25 |
|---|---|---|
| wgrant | tlonim: Launchpad admins can't help directly with Ubuntu One account problems, unfortunately. But what's the issue? | 12:44 |
| tlonim | wgrant: issue with 2fa.. It says I need to contact on #isd channel but doens't mention the network | 12:45 |
| tlonim | where can I contact for this | 12:45 |
| === Odd_Blok1 is now known as Odd_Bloke | ||
| wgrant | tlonim: Ah, that message is out of date, as #isd is on the internal Canonical network. Emailing that support address as you did is the correct thing to do. | 12:46 |
| wgrant | Have you tried your recovery codes? | 12:46 |
| tlonim | I am not sure I got any recovery codes... I setup the 2fa like 8 months ago, it ddn't ask me for code till now | 12:47 |
| wgrant | Ah, that's going to be a problem, if you have no valid 2FA codes at all. | 12:49 |
| wgrant | It's obviously quite awkward to recover accounts in that situation, as the account owner has clearly asked for more verification. | 12:49 |
| wgrant | You'll need to wait for a reply to your email.' | 12:49 |
| tlonim | ok | 12:50 |
| tlonim | also the type of 2FA launchpad has is something different from others.. only few like google authenticator . work. Authy etc. dont | 12:51 |
| wgrant | tlonim: Ubuntu One (which Launchpad uses for authentication) uses HOTP, which is supported by many 2FA devices (including physical ones, eg. YubiKeys). Authy only supports the time-based variant, TOTP. | 12:54 |
| tlonim | wgrant: right | 12:56 |
| tlonim | HOTP it is | 12:56 |
| tlonim | wgrant: isn't there any channel for ubuntu one website auth/login issues | 12:57 |
| wgrant | tlonim: I think they do it all via email. I can see you submitted the ticket less than 24 hours ago, so I'd give it a bit longer. | 12:59 |
| tlonim | wgrant: ah, thanks for checking | 12:59 |
| tlonim | the problem with google authenticator is that it is not easy to keep it across devices. the device where I had HOTP of launchpad was wiped out due to hardware issues | 13:00 |
| tlonim | with authy etc. I can maintain it across devices | 13:00 |
| wgrant | A cloud-based 2FA tool seems like a disaster waiting to happen, defeating the purpose of 2FA, TBH. | 13:00 |
| tlonim | well..they don't store the secrets | 13:10 |
| tlonim | it is encrypted by a passphrase | 13:10 |
| tlonim | if you lose that,then you can't recover | 13:10 |
| tlonim | (client side encrypted) | 13:11 |
| wgrant | Right, but the first factor is already a static password. | 13:11 |
| wgrant | If the second factor is also a static password... | 13:12 |
| dobey | tlonim, wgrant: i think there is #canonical-is or something on freenode for getting help with the u1 account issues | 13:33 |
| mapreri | dobey: that's #canonical-sysadmin | 13:45 |
| dobey | oh right, yeah, that | 13:45 |
| tlonim | I see #canonical-isd | 14:06 |
| tlonim | does #canonical-sysadmin manage these? | 14:06 |
| * cjwatson retries all the dependency-wait builds potentially affected by a bug in launchpad-buildd 127 | 14:16 | |
| cjwatson | (and probably a few more, but it's relatively harmless to try these again) | 14:16 |
| cjwatson | tlonim: #canonical-isd only has one actual Canonical sysadmin type in it that I can see, and I don't believe he does anything related to this. Try #canonical-sysadmin. | 14:18 |
| brendand | just made a total hash of my projects trunk, can anyone help undo it? | 16:18 |
| cjwatson | brendand: In a bzr kind of way? | 16:20 |
| brendand | cjwatson, quelle bzr | 16:20 |
| cjwatson | (otherwise known as: please give more details) | 16:21 |
| brendand | cjwatson, actually maybe i'm just panicking. i accidentally pushed an unmerged branch over it and then in my panic trying to fix it, did bzr uncommit and bzr push --overwrite | 16:21 |
| brendand | cjwatson, and it's lp:ubuntu-system-tests | 16:22 |
| cjwatson | Well, it's all still there in your local repository | 16:22 |
| cjwatson | You should be able to find the old tip revision ID with "bzr heads --all" or similar | 16:22 |
| cjwatson | Then "bzr pull -rrevid:REVISION-ID ." once you find the correct revision ID, check all looks sensible, "bzr push --overwrite" | 16:24 |
| brendand | cjwatson, is bzr heads a plugin? | 16:24 |
| cjwatson | It's in bzrtools | 16:24 |
| cjwatson | You can use "bzr log -rrevid:REVISION-ID" to look at a given revision by ID | 16:26 |
| cjwatson | Or even just leaving out the revid: will typically be fine | 16:27 |
| brendand | cjwatson, that doesn't undo the overwrite though? | 16:34 |
| cjwatson | brendand: The pull will undo it locally once you find the right revision ID, and then "bzr push --overwrite" will force the remote tip to be the same as your local tip. | 16:35 |
| cjwatson | 17:23 <cjwatson> Then "bzr pull -rrevid:REVISION-ID ." once you find the correct revision ID, check all looks sensible, "bzr push --overwrite" | 16:35 |
| brendand | cjwatson, bzr heads --all only shows one revision, does that sound right? | 16:36 |
| cjwatson | brendand: Try "bzr heads --dead-only" | 16:38 |
| brendand | cjwatson, that actually shows nothing | 16:38 |
| brendand | cjwatson, although i think i already pulled the one revision that heads --all showed | 16:39 |
| cjwatson | brendand: Well, I'm pretty sure it's still in there somewhere. Maybe there's still the odd bzr expert around in #bzr who could help you dig it out? | 16:41 |
| Laney | Using saved push location: bzr+ssh://bazaar.launchpad.net/~ubuntu-desktop/gnome-terminal/ubuntu/ | 17:31 |
| Laney | bzr: ERROR: Server sent an unexpected error: ('error', 'TypeError', "_makeBranchTransport() got an unexpected keyword argument 'private'") | 17:31 |
| Laney | what does this mean? | 17:31 |
| Laney | oh how timely, I loaded the bug list and saw https://bugs.launchpad.net/launchpad/+bug/1458948 at the top | 17:31 |
| ubot5 | Launchpad bug 1458948 in Launchpad itself "bzr smart server operations fail with TypeError" [Undecided,New] | 17:31 |
| robru | Laney: oh I'm getting the same thing on every branch I try | 17:34 |
| Laney | One Of Those Things | 17:35 |
| Laney | I'm sure it'll get fixed soon | 17:35 |
| lazyPower | Are there any known outages occurring with launchpad at the moment? | 17:39 |
| lazyPower | i'm attempting to branch charm-helpers - a public project - and getting a typeerror on makebranchtransport thinking its private | 17:39 |
| lazyPower | bzr: ERROR: Server sent an unexpected error: ('error', 'TypeError', "_makeBranchTransport() got an unexpected keyword argument 'private'") | 17:39 |
| jose | same error reported by Laney a while ago | 17:39 |
| lazyPower | ok, so long as its known :) | 17:40 |
| Laney | expect this to be reported every two minutes until it's fixed :) | 17:40 |
| jose | cjwatson, wgrant: ^^ | 17:41 |
| Laney | they know | 17:41 |
| Laney | have been pinged 9999 times now | 17:41 |
| Laney | works now | 17:45 |
| robru | Laney: https://ci-train.ubuntu.com/job/prepare-silo/5010/console just saw it fail in the train | 17:49 |
| robru | Laney: nm, worked on retry | 17:51 |
| cjwatson | vila: you should probably check for "ps x | grep ssh" etc. | 18:30 |
| vila | cjwatson: laptop solved, I have a weird issue lately around losing my DNS until I restart openvpn@sesame... On the desktop, juju has some ssh sessions in fly, can't touch them for now | 18:42 |
| cjwatson | It's hopefully just something auto-sharing with those | 18:43 |
| bdmurray | cjwatson: https://launchpad.net/+apidoc/devel.html#archives What is an Archive reference string? | 18:53 |
| cjwatson | bdmurray: It should be properly documented and AFAIK isn't, but https://git.launchpad.net/launchpad/tree/lib/lp/soyuz/model/archive.py#n2253 | 18:55 |
| cjwatson | (Not that we're on git officially yet, but it's so much faster for this ...) | 18:55 |
| bdmurray | cjwatson: got it, thanks | 18:57 |
| KDDA | hi folks, does anyone know why LP keeps asking me to log in over and over when trying to add a PGP key? | 22:01 |
| blr | KDDA: hmm that sounds odd, wgrant is that something you've seen before? | 22:04 |
| wgrant | KDDA: It shouldn't ask you over and over, but it should ask you if you haven't logged in in the last five minutes. | 22:04 |
| KDDA | it asks me over and over | 22:05 |
| wgrant | What exactly are the steps you perform, how long do they take, and when does the unexpected behaviour occur? | 22:05 |
| KDDA | and my password is long, so if I use Lastpass it redirects me and accuses me of being a bot | 22:05 |
| KDDA | Bad Request - Bad bot, go away! Request aborted. | 22:06 |
| wgrant | So it sounds like it's not asking over and over, but it's not letting you authenticate at all. | 22:09 |
| wgrant | Is that the case? | 22:09 |
| wgrant | Repeatedly asking != displaying an error | 22:09 |
| blr | incidentally, if you are a bot KDDA, you've passed the turing test! | 22:10 |
| KDDA | when I enter the information manually, it appears to log in | 22:11 |
| KDDA | but when I click on add key, I go back into the same loop | 22:12 |
| wgrant | KDDA: Does it automatically redirect you to the form once you log in? | 22:13 |
| KDDA | no, goes back to my account | 22:14 |
| wgrant | Have you tried a fresh browser session? | 22:14 |
| KDDA | it asks me do I want to share my name and email with Launchpad | 22:14 |
| KDDA | I click yes | 22:14 |
| KDDA | yes, I have been trying this for over a week now | 22:14 |
| KDDA | different session | 22:14 |
| wgrant | What happens when you click yes? | 22:15 |
| KDDA | I go to my account page | 22:15 |
| wgrant | What's the exact URL? | 22:15 |
| KDDA | for which part of the loop? | 22:16 |
| ali1234 | i used to have that problem when trying to log in to stack exchange with launchpad openid | 22:16 |
| ali1234 | i cleared my browser cookies and that fixed it | 22:16 |
| wgrant | KDDA: The URL you land on after you click yes. | 22:17 |
| KDDA | ah, you're a star ali1234 | 22:17 |
| blr | ali1234: that's what I would have thought, weird that it persists in a new/incognito session. | 22:17 |
| ali1234 | ah, i didn't see anything about any incognito session | 22:18 |
| KDDA | thats better, my key is pending validation | 22:18 |
| KDDA | thanks ali1234 | 22:18 |
| ali1234 | firefox? | 22:19 |
| KDDA | yes | 22:19 |
| ali1234 | same. and i had the same profile since like 2006 | 22:19 |
| KDDA | cleared all cookies, and relogged | 22:19 |
| ali1234 | a lot of stuff started breaking. i couldn't comment on youtube (no, not because of G+ either) | 22:19 |
| KDDA | yeah, Ive have my ubuntu one account for a while | 22:19 |
| KDDA | only setting up LP now | 22:19 |
| ali1234 | i mean... firefox profile | 22:20 |
| ali1234 | it's one of the few things i keep when reinstalling | 22:20 |
| blr | glad it is working for you now KDDA, thanks ali1234. | 22:21 |
Generated by irclog2html.py 2.7 by Marius Gedminas - find it at mg.pov.lt!