=== jamesh_ is now known as jamesh === jamesh_ is now known as jamesh [12:25] I am having issues with launchpad website auth, is there anyone managing that available here. I have emailed isd-support@canonical but I haven't received any reply yet. [12:44] tlonim: Launchpad admins can't help directly with Ubuntu One account problems, unfortunately. But what's the issue? [12:45] wgrant: issue with 2fa.. It says I need to contact on #isd channel but doens't mention the network [12:45] where can I contact for this === Odd_Blok1 is now known as Odd_Bloke [12:46] tlonim: Ah, that message is out of date, as #isd is on the internal Canonical network. Emailing that support address as you did is the correct thing to do. [12:46] Have you tried your recovery codes? [12:47] I am not sure I got any recovery codes... I setup the 2fa like 8 months ago, it ddn't ask me for code till now [12:49] Ah, that's going to be a problem, if you have no valid 2FA codes at all. [12:49] It's obviously quite awkward to recover accounts in that situation, as the account owner has clearly asked for more verification. [12:49] You'll need to wait for a reply to your email.' [12:50] ok [12:51] also the type of 2FA launchpad has is something different from others.. only few like google authenticator . work. Authy etc. dont [12:54] tlonim: Ubuntu One (which Launchpad uses for authentication) uses HOTP, which is supported by many 2FA devices (including physical ones, eg. YubiKeys). Authy only supports the time-based variant, TOTP. [12:56] wgrant: right [12:56] HOTP it is [12:57] wgrant: isn't there any channel for ubuntu one website auth/login issues [12:59] tlonim: I think they do it all via email. I can see you submitted the ticket less than 24 hours ago, so I'd give it a bit longer. [12:59] wgrant: ah, thanks for checking [13:00] the problem with google authenticator is that it is not easy to keep it across devices. the device where I had HOTP of launchpad was wiped out due to hardware issues [13:00] with authy etc. I can maintain it across devices [13:00] A cloud-based 2FA tool seems like a disaster waiting to happen, defeating the purpose of 2FA, TBH. [13:10] well..they don't store the secrets [13:10] it is encrypted by a passphrase [13:10] if you lose that,then you can't recover [13:11] (client side encrypted) [13:11] Right, but the first factor is already a static password. [13:12] If the second factor is also a static password... [13:33] tlonim, wgrant: i think there is #canonical-is or something on freenode for getting help with the u1 account issues [13:45] dobey: that's #canonical-sysadmin [13:45] oh right, yeah, that [14:06] I see #canonical-isd [14:06] does #canonical-sysadmin manage these? [14:16] * cjwatson retries all the dependency-wait builds potentially affected by a bug in launchpad-buildd 127 [14:16] (and probably a few more, but it's relatively harmless to try these again) [14:18] tlonim: #canonical-isd only has one actual Canonical sysadmin type in it that I can see, and I don't believe he does anything related to this. Try #canonical-sysadmin. [16:18] just made a total hash of my projects trunk, can anyone help undo it? [16:20] brendand: In a bzr kind of way? [16:20] cjwatson, quelle bzr [16:21] (otherwise known as: please give more details) [16:21] cjwatson, actually maybe i'm just panicking. i accidentally pushed an unmerged branch over it and then in my panic trying to fix it, did bzr uncommit and bzr push --overwrite [16:22] cjwatson, and it's lp:ubuntu-system-tests [16:22] Well, it's all still there in your local repository [16:22] You should be able to find the old tip revision ID with "bzr heads --all" or similar [16:24] Then "bzr pull -rrevid:REVISION-ID ." once you find the correct revision ID, check all looks sensible, "bzr push --overwrite" [16:24] cjwatson, is bzr heads a plugin? [16:24] It's in bzrtools [16:26] You can use "bzr log -rrevid:REVISION-ID" to look at a given revision by ID [16:27] Or even just leaving out the revid: will typically be fine [16:34] cjwatson, that doesn't undo the overwrite though? [16:35] brendand: The pull will undo it locally once you find the right revision ID, and then "bzr push --overwrite" will force the remote tip to be the same as your local tip. [16:35] 17:23 Then "bzr pull -rrevid:REVISION-ID ." once you find the correct revision ID, check all looks sensible, "bzr push --overwrite" [16:36] cjwatson, bzr heads --all only shows one revision, does that sound right? [16:38] brendand: Try "bzr heads --dead-only" [16:38] cjwatson, that actually shows nothing [16:39] cjwatson, although i think i already pulled the one revision that heads --all showed [16:41] brendand: Well, I'm pretty sure it's still in there somewhere. Maybe there's still the odd bzr expert around in #bzr who could help you dig it out? [17:31] Using saved push location: bzr+ssh://bazaar.launchpad.net/~ubuntu-desktop/gnome-terminal/ubuntu/ [17:31] bzr: ERROR: Server sent an unexpected error: ('error', 'TypeError', "_makeBranchTransport() got an unexpected keyword argument 'private'") [17:31] what does this mean? [17:31] oh how timely, I loaded the bug list and saw https://bugs.launchpad.net/launchpad/+bug/1458948 at the top [17:31] Launchpad bug 1458948 in Launchpad itself "bzr smart server operations fail with TypeError" [Undecided,New] [17:34] Laney: oh I'm getting the same thing on every branch I try [17:35] One Of Those Things [17:35] I'm sure it'll get fixed soon [17:39] Are there any known outages occurring with launchpad at the moment? [17:39] i'm attempting to branch charm-helpers - a public project - and getting a typeerror on makebranchtransport thinking its private [17:39] bzr: ERROR: Server sent an unexpected error: ('error', 'TypeError', "_makeBranchTransport() got an unexpected keyword argument 'private'") [17:39] same error reported by Laney a while ago [17:40] ok, so long as its known :) [17:40] expect this to be reported every two minutes until it's fixed :) [17:41] cjwatson, wgrant: ^^ [17:41] they know [17:41] have been pinged 9999 times now [17:45] works now [17:49] Laney: https://ci-train.ubuntu.com/job/prepare-silo/5010/console just saw it fail in the train [17:51] Laney: nm, worked on retry [18:30] vila: you should probably check for "ps x | grep ssh" etc. [18:42] cjwatson: laptop solved, I have a weird issue lately around losing my DNS until I restart openvpn@sesame... On the desktop, juju has some ssh sessions in fly, can't touch them for now [18:43] It's hopefully just something auto-sharing with those [18:53] cjwatson: https://launchpad.net/+apidoc/devel.html#archives What is an Archive reference string? [18:55] bdmurray: It should be properly documented and AFAIK isn't, but https://git.launchpad.net/launchpad/tree/lib/lp/soyuz/model/archive.py#n2253 [18:55] (Not that we're on git officially yet, but it's so much faster for this ...) [18:57] cjwatson: got it, thanks [22:01] hi folks, does anyone know why LP keeps asking me to log in over and over when trying to add a PGP key? [22:04] KDDA: hmm that sounds odd, wgrant is that something you've seen before? [22:04] KDDA: It shouldn't ask you over and over, but it should ask you if you haven't logged in in the last five minutes. [22:05] it asks me over and over [22:05] What exactly are the steps you perform, how long do they take, and when does the unexpected behaviour occur? [22:05] and my password is long, so if I use Lastpass it redirects me and accuses me of being a bot [22:06] Bad Request - Bad bot, go away! Request aborted. [22:09] So it sounds like it's not asking over and over, but it's not letting you authenticate at all. [22:09] Is that the case? [22:09] Repeatedly asking != displaying an error [22:10] incidentally, if you are a bot KDDA, you've passed the turing test! [22:11] when I enter the information manually, it appears to log in [22:12] but when I click on add key, I go back into the same loop [22:13] KDDA: Does it automatically redirect you to the form once you log in? [22:14] no, goes back to my account [22:14] Have you tried a fresh browser session? [22:14] it asks me do I want to share my name and email with Launchpad [22:14] I click yes [22:14] yes, I have been trying this for over a week now [22:14] different session [22:15] What happens when you click yes? [22:15] I go to my account page [22:15] What's the exact URL? [22:16] for which part of the loop? [22:16] i used to have that problem when trying to log in to stack exchange with launchpad openid [22:16] i cleared my browser cookies and that fixed it [22:17] KDDA: The URL you land on after you click yes. [22:17] ah, you're a star ali1234 [22:17] ali1234: that's what I would have thought, weird that it persists in a new/incognito session. [22:18] ah, i didn't see anything about any incognito session [22:18] thats better, my key is pending validation [22:18] thanks ali1234 [22:19] firefox? [22:19] yes [22:19] same. and i had the same profile since like 2006 [22:19] cleared all cookies, and relogged [22:19] a lot of stuff started breaking. i couldn't comment on youtube (no, not because of G+ either) [22:19] yeah, Ive have my ubuntu one account for a while [22:19] only setting up LP now [22:20] i mean... firefox profile [22:20] it's one of the few things i keep when reinstalling [22:21] glad it is working for you now KDDA, thanks ali1234.