| === chihchun_afk is now known as chihchun | ||
| bigjools | somehow my 2fa is no longer working and I'm locked out, who can help please? | 05:31 |
|---|---|---|
| * bigjools waves at wgrant | 05:32 | |
| wgrant | bigjools: Have you tried resyncing it through the web UI? | 05:32 |
| bigjools | yep | 05:32 |
| wgrant | bigjools: What happens when you try to resync it? | 05:34 |
| bigjools | wgrant: "none of the devices could be syncronized .... etc" | 05:35 |
| wgrant | bigjools: And you have no backup codes or a backup device? | 05:36 |
| bigjools | I changed my phone recently and was using my backup device, which is not working :/ | 05:36 |
| bigjools | (because I wanted to add my new phone) | 05:37 |
| wgrant | bigjools: Alright, you'll need to talk to #canonical-sysadmin, though I think you've just missed the NZ WVG. | 05:38 |
| bigjools | argh | 05:38 |
| bigjools | thanks wgrant | 05:39 |
| bigjools | just found the FAQ for this | 05:39 |
| === morphis_ is now known as morphis | ||
| === maclin1 is now known as maclin | ||
| aleksander0m | wgrant, yes, just the last four; I also contacted the user via launchpad and told him that spam was being sent from his account | 08:46 |
| aleksander0m | wgrant, I see them removed, thanks; may be worth checking if the same user account posted comments in other bugreports as well | 08:47 |
| === sagepe is now known as sagepe_ | ||
| === sagepe_ is now known as sagepe | ||
| === chihchun is now known as chihchun_afk | ||
| Karthick | Hello, I am helping a friend in setting up a launchpad account. However we are getting this error http://i.stack.imgur.com/Iqebp.png | 18:10 |
| Karthick | We have checked the key is available in the keyserver.. Could someone help? | 18:11 |
| dobey | Karthick: on keyserver.ubuntu.com ? sometimes there is a delay between uploading the key there and it being visible to launchpad | 18:15 |
| Karthick | dobey, yes it is on keyserver.ubuntu.com and we are able to see the key visible there | 18:15 |
| dobey | Karthick: so it sounds like the account is set up fine, you just having trouble getting the key associated to it? i'd say wait a little bit and then try it again. also double check that the fingerprint you're telling launchpad is correct for the public key on the server | 18:18 |
| Karthick | dobey, i have searched using the name and found the key listed there, copied that finger print (confirmed on the machine too using 'gpg --fingerprint') and pasted it on the launchpad account and clicked on importkey.. And then we are seeing that error message. | 18:21 |
| dobey | Karthick: and how long has it been since the key was pushed to the key server? | 18:23 |
| Karthick | It is now more than 4 hours. | 18:23 |
| dobey | can you try again then please once more? | 18:24 |
| Karthick | dobey, sure you want me to try now? or sometime later? | 18:25 |
| dobey | Karthick: well it should be working by now i would think. also i think you need to leave off the "/1024" or whatever at the end of the fingerprint | 18:25 |
| Karthick | dobey, i have just tried it doesn't work.. Should i share you the key to confirm whether the format is correct? | 18:27 |
| dobey | sure you can pm me the fingerprint | 18:27 |
| dobey | ok i found the key on the keyserver. i'm not sure why it'd be failing. :-/ | 18:36 |
| dobey | wgrant: ^^ if/when you're around, any ideas why gpg import would fail on launchpad if key is on server? | 18:36 |
| Karthick | one more question.. this uses https://login.launchpad.net ubuntuone account for signing in.. However i see a frequent logout.. (with in a minute).. Is there any timeout for this? | 18:56 |
| dobey | logout from where? | 19:01 |
| dobey | Karthick: do you have cookies disabled or something like that? | 19:03 |
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