=== chihchun_afk is now known as chihchun
[05:31] <bigjools> somehow my 2fa is no longer working and I'm locked out, who can help please?
[05:32]  * bigjools waves at wgrant
[05:32] <wgrant> bigjools: Have you tried resyncing it through the web UI?
[05:32] <bigjools> yep
[05:34] <wgrant> bigjools: What happens when you try to resync it?
[05:35] <bigjools> wgrant: "none of the devices could be syncronized .... etc"
[05:36] <wgrant> bigjools: And you have no backup codes or a backup device?
[05:36] <bigjools> I changed my phone recently and was using my backup device, which is not working :/
[05:37] <bigjools> (because I wanted to add my new phone)
[05:38] <wgrant> bigjools: Alright, you'll need to talk to #canonical-sysadmin, though I think you've just missed the NZ WVG.
[05:38] <bigjools> argh
[05:39] <bigjools> thanks wgrant
[05:39] <bigjools> just found the FAQ for this
=== morphis_ is now known as morphis
=== maclin1 is now known as maclin
[08:46] <aleksander0m> wgrant, yes, just the last four; I also contacted the user via launchpad and told him that spam was being sent from his account
[08:47] <aleksander0m> wgrant, I see them removed, thanks; may be worth checking if the same user account posted comments in other bugreports as well
=== sagepe is now known as sagepe_
=== sagepe_ is now known as sagepe
=== chihchun is now known as chihchun_afk
[18:10] <Karthick> Hello, I am helping a friend in setting up a launchpad account. However we are getting this error http://i.stack.imgur.com/Iqebp.png
[18:11] <Karthick> We have checked the key is available in the keyserver.. Could someone help?
[18:15] <dobey> Karthick: on keyserver.ubuntu.com ? sometimes there is a delay between uploading the key there and it being visible to launchpad
[18:15] <Karthick> dobey, yes it is on  keyserver.ubuntu.com and we are able to see the key visible there
[18:18] <dobey> Karthick: so it sounds like the account is set up fine, you just having trouble getting the key associated to it? i'd say wait a little bit and then try it again. also double check that the fingerprint you're telling launchpad is correct for the public key on the server
[18:21] <Karthick> dobey, i have searched using the name and found the key listed there, copied that finger print (confirmed on the machine too using 'gpg --fingerprint') and pasted it on the launchpad account and clicked on importkey.. And then we are seeing that error message.
[18:23] <dobey> Karthick: and how long has it been since the key was pushed to the key server?
[18:23] <Karthick> It is now more than 4 hours.
[18:24] <dobey> can you try again then please once more?
[18:25] <Karthick> dobey, sure you want me to try now? or sometime later?
[18:25] <dobey> Karthick: well it should be working by now i would think. also i think you need to leave off the "/1024" or whatever at the end of the fingerprint
[18:27] <Karthick> dobey, i have just tried it doesn't work.. Should i share you the key to confirm whether the format is correct?
[18:27] <dobey> sure you can pm me the fingerprint
[18:36] <dobey> ok i found the key on the keyserver. i'm not sure why it'd be failing. :-/
[18:36] <dobey> wgrant: ^^ if/when you're around, any ideas why gpg import would fail on launchpad if key is on server?
[18:56] <Karthick> one more question.. this uses https://login.launchpad.net ubuntuone account for signing in.. However i see a frequent logout.. (with in a minute).. Is there any timeout for this?
[19:01] <dobey> logout from where?
[19:03] <dobey> Karthick: do you have cookies disabled or something like that?