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| sur5r | hi everyone. can anyone tell me how to proceed when i consistently get oopses when trying to log in to launchpad? ubuntuone login itself is working... | 15:06 |
|---|---|---|
| cjwatson | sur5r: Can you give us the OOPS ID? | 15:57 |
| cjwatson | sur5r: (we can fix it for you if you do) | 16:03 |
| sur5r | let me generate a new one *g* | 16:04 |
| sur5r | OOPS-276c9cbd23332010a7cfaefde7ab8da2 | 16:05 |
| ubot5 | https://oops.canonical.com/?oopsid=OOPS-276c9cbd23332010a7cfaefde7ab8da2 | 16:05 |
| sur5r | cjwatson: there you go | 16:06 |
| cjwatson | thanks. oh for goodness's sake, oops.c.c is lagging again. this may take a while - how about I email you when it's done? | 16:07 |
| sur5r | no hurry | 16:08 |
| sur5r | i fighting this for months now | 16:08 |
| sur5r | *i'm | 16:08 |
| cjwatson | OK, we should really fix this damn bug - https://bugs.launchpad.net/launchpad/+bug/1607242 | 16:09 |
| ubot5 | Ubuntu bug 1607242 in Launchpad itself "Logging into a placeholder person OOPSes if email address already on another person" [Critical,Triaged] | 16:09 |
| cjwatson | which is almost certainly what you're running into | 16:09 |
| sur5r | i suspected sth. like that | 16:09 |
| sur5r | because my mail address is known to launchpad because of debian packages i maintain | 16:09 |
| cjwatson | right, a typical case | 16:09 |
| cjwatson | anyway, we have a strategy to fix it, I'll do it once the oops analysis system catches up | 16:09 |
| sur5r | thanks a lot | 16:10 |
| sur5r | btw.: login-support@c.c seems to be aliased to /dev/null | 16:11 |
| sur5r | or isd-support@ whatever | 16:12 |
| cjwatson | I don't know about that part of it I'm afraid | 16:13 |
| sur5r | i thought as much | 16:13 |
| sur5r | it's just that those addresses are where you end up when trying to use mail to solve the problem | 16:14 |
| sur5r | should've come here right away *g* | 16:14 |
| cjwatson | trying to find out where it currently goes | 16:15 |
| cjwatson | apparently it goes to an RT queue that I've been meaning to get access to for ages and have never got round to it, so I'll chase that up | 16:23 |
| sur5r | *G* | 16:28 |
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