| === maclin1 is now known as maclin | ||
| BillGHero | Hello. I am here because I have been trying to troubleshoot a scanning (sane) problem on my Ubuntu 16.04 install | 02:53 |
|---|---|---|
| BillGHero | I tried the sane channel, but not a single user out of the other 24 so much as hiccuped for over an hour. :-S | 02:54 |
| sarnold | that's irc for ya | 02:58 |
| sarnold | people tend to reply only on specific questions | 02:58 |
| BillGHero | Yes, but not on the sane channel tonight. | 02:58 |
| BillGHero | I have a brother MFC that has always worked with the vendor drivers for scanning over the network in older versions of ubuntu, but cannot get it working with 16.04. Printing works ok. | 02:58 |
| BillGHero | Anybody know how best to proceed to troubleshot this on Ubuntu 16.04? Because all the standard answers I found do not help. | 03:01 |
| BillGHero | Or, if someone knows where they posted the desing docs for Ubuntu 16.04, that would work too... | 03:01 |
| BillGHero | * "design docs" | 03:02 |
| sarnold | do you get any error messages when you try to use it? does anything show up in the logs? dmesg output? | 03:02 |
| BillGHero | Not sure how to get the dmesg output. | 03:04 |
| BillGHero | Scanner utilities cannot see the scanner, even though the brother utility does. | 03:05 |
| sarnold | dmesg gives you dmesg output :) | 03:06 |
| BillGHero | Ok, ran "sudo dmesg -wH" and then ran xsane. No messages showed up, xsane just complained that it couldn't find any scanners. | 03:07 |
| BillGHero | Clarification: There is output from the dmesg, jsut nothing new for the xsane program. | 03:07 |
| sarnold | if you unplug and replug the scanner do you get anything? | 03:08 |
| BillGHero | Unplug? My scanner is on my network. | 03:09 |
| sarnold | aha | 03:09 |
| sarnold | can you ping it? | 03:09 |
| sarnold | does it have a web interface? (some networked devices have simple web servers) | 03:09 |
| BillGHero | I can print to it. Let me make sure it will ping tho... | 03:09 |
| BillGHero | Yep, 0 packet loss. | 03:10 |
| sarnold | alright good news there; if you stick the IP in a browser do you get a web interface of some sort? | 03:11 |
| BillGHero | Nope, but I would never get one anyways. This printer does not provide such. | 03:12 |
| sarnold | bummer :/ maybe nmap it and hope they stuffed one on another port? | 03:14 |
| BillGHero | It worked fine for scanning with the Brother .deb packages on Ubuntu 14, so I am damn near 100% sure that it is an issue with Ubuntu 16.04. | 03:15 |
| BillGHero | I am using same network, same computer, same multifunction printer/scanner. Just newer Ubuntu. | 03:16 |
| BillGHero | The brother .deb package provides the sane backend. | 03:18 |
| BillGHero | I THINK the sane daemon is running, based on the previous two hours of troubleshooting. But, I do not know for sure if it is configured corectly. | 03:19 |
| sarnold | hrm the brscan4 package at least does different things based on install order. that's a bit confusing. | 03:21 |
| sarnold | try uninstalling and reinstalling the brscan package | 03:21 |
| BillGHero | It's brscan3 for this case, just in case it matters. | 03:22 |
| sarnold | aha i'll give that a look too | 03:22 |
| sarnold | give the uninstall/reinstall a shot while I download and unpack it | 03:22 |
| BillGHero | Mine's a Brother MFC-6490CW | 03:22 |
| sarnold | same style of operation that only does things at install time if a file exists. | 03:25 |
| BillGHero | True, but also has a step for each package to check to see if the isntall command worked. | 03:26 |
| BillGHero | Ok, removed and re-installed. Checked and bothe the 'driver' and the brsaneconfig-uration shows good. | 03:28 |
| BillGHero | xsane still doesn't see the scanner. Only error is something about an invalid string constant "task-buttons" | 03:29 |
| BillGHero | Probably un-related. | 03:29 |
| sarnold | the postinst script looks for /usr/lib/sane before performing a bunch of operations; that might have existed in earlier releases, might not, but I don't see it in 16.04 LTS. | 03:29 |
| sarnold | so lets just try running those operations by hand :) | 03:30 |
| BillGHero | You mean running xsane from the command line? | 03:30 |
| sarnold | here's the commands the package's postinst script runs if that directory exists; try running these commands (as root) and then try again http://paste.ubuntu.com/24930210/ | 03:31 |
| BillGHero | Aha, I think you are on to something | 03:36 |
| BillGHero | there is no /usr/lib/sane/ | 03:37 |
| BillGHero | And no error message from the instalation either.. | 03:38 |
| BillGHero | It worked! | 03:41 |
| BillGHero | Thank you so much! | 03:41 |
| sarnold | sweet :) | 03:42 |
| BillGHero | But, how did you know that those links were not there? | 03:42 |
| sarnold | I'm not even sure the links need to be created by hand like that. It's been years since I've really done library things by hand but I thoguht ldconfig was supposed to create those, and I thought dpkg just did that these days. | 03:43 |
| sarnold | so the links may or may not have been related | 03:44 |
| sarnold | it might have been running the /usr/local/Brother/sane/setupSaneScan3 -i command which unlocked it. I'm not sure which :) | 03:44 |
| BillGHero | Still, thanks :) | 03:46 |
| sarnold | you're welcome, I'm glad it works :) | 03:46 |
| didrocks | good morning | 05:56 |
| flocculant | morning didrocks :) | 05:57 |
| didrocks | hey flocculant! | 06:02 |
| flocculant | how's things? | 06:04 |
| didrocks | good, thanks, but really warm here. Still a couple of days before it gets bearable :) | 06:07 |
| didrocks | you? | 06:07 |
| flocculant | yea all good here thanks - I think we've likely had our summer now :p | 06:16 |
| oSoMoN | good morning desktoppers! | 06:28 |
| duflu | Good afternoon oSoMoN | 06:28 |
| oSoMoN | hey duflu | 06:36 |
| willcooke | morning all | 07:57 |
| didrocks | happy Friday willcooke (and soon Laney ;)) | 07:58 |
| willcooke | \o/ | 07:58 |
| willcooke | didrocks, any cooler today? | 07:58 |
| Laney | HEY! | 08:00 |
| didrocks | willcooke: already 28°C inside… should be 2° degrees less (like 34 outside) | 08:03 |
| willcooke | ooof | 08:03 |
| duflu | Excellent. I mistook "clearvideo" for "clear video" | 08:09 |
| duflu | They are unrelated technologies | 08:09 |
| seb128 | hey willcooke Laney duflu | 08:09 |
| seb128 | how is everyone today? | 08:09 |
| willcooke | morning seb128 | 08:09 |
| duflu | Hey seb128, willcooke, Laney, didrocks | 08:10 |
| willcooke | afternoon duflu | 08:11 |
| didrocks | hey duflu | 08:14 |
| didrocks | gnome-session removed isn't on the iso as planned, great :) | 08:18 |
| * seb128 downloads the daily for a test install | 08:19 | |
| seb128 | going to dual boot my laptop xenial i386/artful amd64 | 08:19 |
| Laney | hey seb128 hey duflu hey didrocks | 08:20 |
| Laney | OMG | 08:20 |
| Laney | seb128 running amd64????? | 08:20 |
| duflu | Party like it's 1999 | 08:20 |
| Laney | I think Etch was the first Debian release to get amd64 | 08:23 |
| seb128 | Laney, right, wth? | 08:23 |
| * Laney wonders if Ubuntu had it first | 08:23 | |
| Laney | looks like even warty did http://old-releases.ubuntu.com/releases/warty/ | 08:24 |
| didrocks | the live was only i386 though, interesting :) | 08:29 |
| Laney | sounds from the text at the top like most systems were x86 back then | 08:31 |
| Laney | maybe almost no desktops were amd64 or something | 08:31 |
| didrocks | I surely had a x86 laptop at the time | 08:32 |
| oSoMoN | seb128, hey, I updated my LO 5.3.3 snap at http://people.canonical.com/~osomon/libreoffice_5.3.3.2_amd64.snap , in case you haven't tried it yet | 08:50 |
| seb128 | oSoMoN, I didn't, thanks | 08:51 |
| jibel | seb128, if you do a test installation can you confirm bug 1700030? | 08:54 |
| ubot5` | bug 1700030 in ubiquity (Ubuntu) "Ubiquity still installed after installation" [Undecided,New] https://launchpad.net/bugs/1700030 | 08:54 |
| seb128 | sure | 08:54 |
| didrocks | I confirmed | 08:59 |
| didrocks | and opened it some days ago | 08:59 |
| didrocks | bug #1698752 | 09:00 |
| ubot5` | bug 1698752 in ubiquity (Ubuntu) "Ubiquity is still installed after standard desktop 17.10 installation" [Undecided,New] https://launchpad.net/bugs/1698752 | 09:00 |
| jibel | thanks | 09:00 |
| oSoMoN | chrisccoulson, seen my comments about chromium yesterday? I filed https://bugs.chromium.org/p/chromium/issues/detail?id=735947 upstream, and I think the packages in ppa:canonical-chromium-builds/stage should be good to go, for when you have some time to review them | 09:43 |
| willcooke | Laney, looks like the changes to the filtering on the mailing list are working | 10:12 |
| Laney | phat | 10:15 |
| Laney | good work | 10:15 |
| immu | hmm | 10:16 |
| flexiondotorg | Morning desktopers | 10:38 |
| willcooke | hi flexiondotorg | 10:38 |
| oSoMoN | hey flexiondotorg | 10:38 |
| flexiondotorg | didrocks Any chance you can take a look at LP: #1699333 and LP: #1699334 please? | 10:40 |
| ubot5` | Launchpad bug 1699333 in Ubuntu "[needs-packaging] vala-panel" [Wishlist,Confirmed] https://launchpad.net/bugs/1699333 | 10:40 |
| ubot5` | Launchpad bug 1699334 in Ubuntu "[needs-packaging] vala-panel-appmenu" [Wishlist,Confirmed] https://launchpad.net/bugs/1699334 | 10:40 |
| didrocks | flexiondotorg: I can't sorry dude, need to prepare for other things (going to a client). So Wednesday at best now. | 10:55 |
| didrocks | you can still ask other AA to get you sponsored/unblocked | 10:55 |
| jibel | didrocks, it seems that ubiquity removal broke with the release of livecd-rootfs you did on the 6th | 11:14 |
| didrocks | jibel: could be the logic changed then. cyphermox is looking at it AFAIK. | 11:18 |
| flexiondotorg | didrocks OK. I'll see if I can get someone else to assist. | 11:34 |
| === ahoneybun_ is now known as ahoneybun | ||
| cyphermox | didrocks: jibel: right; didrocks' change looks correct to me, somehow live-build disagrees and does the wrong thing | 13:37 |
| === czajkows1i is now known as czajkowski | ||
| * oSoMoN takes off for today, have a good week-end everyone! | 15:45 | |
| willcooke | night oSoMoN | 15:47 |
| * didrocks does the same, will travel on Sunday, see you next week guys! (Will be on and off from Germany for this client event) | 15:49 | |
| seb128 | have a good w.e desktopers! | 17:00 |
| Laney | night seb128 | 17:01 |
| * willcooke is off to the ball | 17:12 | |
| willcooke | night all | 17:12 |
| willcooke | not around next week much cos I'm in London | 17:12 |
| Laney | exciting, NM knows I'm on mobile broadband somehow | 17:53 |
| Laney | ANDROID_METERED | 18:02 |
| Laney | nice | 18:02 |
| cyphermox | everyone in the team left already? | 18:10 |
| cyphermox | Laney: https://bugs.launchpad.net/ubuntu/+source/ubuntu-meta/+bug/1698752 | 18:10 |
| ubot5` | Ubuntu bug 1698752 in ubuntu-meta (Ubuntu) "Ubiquity is still installed after standard desktop 17.10 installation" [High,Triaged] | 18:10 |
| cyphermox | just fyi, didrocks is assigned, but if you want to fix it "sooner", you might already know whether indicators are required in the gnome-shell world | 18:11 |
| Laney | cyphermox: they can be removed, unless they are required for some ubiquity usecase | 18:14 |
| Laney | I'm on a too crappy connection to do that (see my previous lines) | 18:14 |
| Laney | so go for it | 18:14 |
| cyphermox | Laney: tbf, I'm eager to put this aside and move on to other thigns I need to do before I'm on vacation next week | 18:15 |
| cyphermox | Laney: I don't think one more day is a big deal, didrocks or someone else can do the changes monday | 18:15 |
| Laney | he's away | 18:15 |
| Laney | but ok... feels like it would be easy to do for someone who already figured it out | 18:15 |
| Laney | as you wish | 18:15 |
| cyphermox | it's not hard to do for anyone, sicne I already mentioned the details on the bug | 18:16 |
| Laney | it requires someone to sit down and get to it | 18:16 |
| cyphermox | to decide whether the indicators are needed and unseed or MIR | 18:18 |
| Laney | no | 18:19 |
| Laney | they are not needed | 18:19 |
| Laney | train is moving now, probably going to drop off | 18:19 |
| Laney | orite, unity-greeter | 18:20 |
| Laney | I think they will drop off automatically once that's gone | 18:20 |
| Laney | it's not a direct seed | 18:20 |
| * Laney replied | 18:21 | |
| Laney | cyphermox: thanks for the analysis! | 18:22 |
| immu | what is the level of Optimus technology support in ubuntu? for dual graphics | 19:36 |
| cyphermox | Laney: ok, circled back to this now, I can fix it | 21:09 |
| cyphermox | oh, but this is lightdm vs. gdm3 stuff | 21:11 |
| jbicha | yes, it's unity-greeter | 21:15 |
| cyphermox | yes, that's what I was saying | 21:17 |
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