[02:53] <BillGHero> Hello. I am here because I have been trying to troubleshoot a scanning  (sane) problem on my Ubuntu 16.04 install
[02:54] <BillGHero> I tried the sane channel, but not a single user out of the other 24 so much as hiccuped for over an hour. :-S
[02:58] <sarnold> that's irc for ya
[02:58] <sarnold> people tend to reply only on specific questions
[02:58] <BillGHero> Yes, but not on the sane channel tonight.
[02:58] <BillGHero> I have a brother MFC that has always worked with the vendor drivers for scanning over the network in older versions of ubuntu, but cannot get it working with 16.04. Printing works ok.
[03:01] <BillGHero> Anybody know how best to proceed to troubleshot this on Ubuntu 16.04? Because all the standard answers I found do not help.
[03:01] <BillGHero> Or, if someone knows where they posted the desing docs for Ubuntu 16.04, that would work too...
[03:02] <BillGHero> * "design docs"
[03:02] <sarnold> do you get any error messages when you try to use it? does anything show up in the logs? dmesg output?
[03:04] <BillGHero> Not sure how to get the dmesg output.
[03:05] <BillGHero> Scanner utilities cannot see the scanner, even though the brother utility does.
[03:06] <sarnold> dmesg gives you dmesg output :)
[03:07] <BillGHero> Ok, ran "sudo dmesg -wH" and then ran xsane. No messages showed up, xsane just complained that it couldn't find any scanners.
[03:07] <BillGHero> Clarification: There is output from the dmesg, jsut nothing new for the xsane program.
[03:08] <sarnold> if you unplug and replug the scanner do you get anything?
[03:09] <BillGHero> Unplug? My scanner is on my network.
[03:09] <sarnold> aha
[03:09] <sarnold> can you ping it?
[03:09] <sarnold> does it have a web interface? (some networked devices have simple web servers)
[03:09] <BillGHero> I can print to it. Let me  make sure it will ping tho...
[03:10] <BillGHero> Yep, 0 packet loss.
[03:11] <sarnold> alright good news there; if you stick the IP in a browser do you get a web interface of some sort?
[03:12] <BillGHero> Nope, but I would never get one anyways. This printer does not provide such.
[03:14] <sarnold> bummer :/ maybe nmap it and hope they stuffed one on another port?
[03:15] <BillGHero> It worked fine for scanning with the Brother .deb packages on Ubuntu 14, so I am damn near 100% sure that it is an issue with Ubuntu 16.04.
[03:16] <BillGHero> I am using same network, same computer, same multifunction printer/scanner. Just newer Ubuntu.
[03:18] <BillGHero> The brother .deb package provides the sane backend.
[03:19] <BillGHero> I THINK the sane daemon is running, based on the previous two hours of troubleshooting. But, I do not know for sure if it is configured corectly.
[03:21] <sarnold> hrm the brscan4 package at least does different things based on install order. that's a bit confusing.
[03:21] <sarnold> try uninstalling and reinstalling the brscan package
[03:22] <BillGHero> It's brscan3 for this case, just in case it matters.
[03:22] <sarnold> aha i'll give that a look too
[03:22] <sarnold> give the uninstall/reinstall a shot while I download and unpack it
[03:22] <BillGHero> Mine's a Brother MFC-6490CW
[03:25] <sarnold> same style of operation that only does things at install time if a file exists.
[03:26] <BillGHero> True, but also has a step for each package to check to see if the isntall command worked.
[03:28] <BillGHero> Ok, removed and re-installed. Checked and bothe the 'driver' and the brsaneconfig-uration shows good.
[03:29] <BillGHero> xsane still doesn't see the scanner. Only error is something about an invalid string constant "task-buttons"
[03:29] <BillGHero> Probably un-related.
[03:29] <sarnold> the postinst script looks for /usr/lib/sane before performing a bunch of operations; that might have existed in earlier releases, might not, but I don't see it in 16.04 LTS.
[03:30] <sarnold> so lets just try running those operations by hand :)
[03:30] <BillGHero> You mean running xsane from the command line?
[03:31] <sarnold> here's the commands the package's postinst script runs if that directory exists; try running these commands (as root) and then try again http://paste.ubuntu.com/24930210/
[03:36] <BillGHero> Aha, I think you are on to something
[03:37] <BillGHero> there is no /usr/lib/sane/
[03:38] <BillGHero> And no error message from the instalation either..
[03:41] <BillGHero> It worked!
[03:41] <BillGHero> Thank you so much!
[03:42] <sarnold> sweet :)
[03:42] <BillGHero> But, how did you know that those links were not there?
[03:43] <sarnold> I'm not even sure the links need to be created by hand like that. It's been years since I've really done library things by hand but I thoguht ldconfig was supposed to create those, and I thought dpkg just did that these days.
[03:44] <sarnold> so the links may or may not have been related
[03:44] <sarnold> it might have been running the /usr/local/Brother/sane/setupSaneScan3 -i command which unlocked it. I'm not sure which :)
[03:46] <BillGHero> Still, thanks :)
[03:46] <sarnold> you're welcome, I'm glad it works :)
[05:56] <didrocks> good morning
[05:57] <flocculant> morning didrocks :)
[06:02] <didrocks> hey flocculant!
[06:04] <flocculant> how's things?
[06:07] <didrocks> good, thanks, but really warm here. Still a couple of days before it gets bearable :)
[06:07] <didrocks> you?
[06:16] <flocculant> yea all good here thanks - I think we've likely had our summer now :p
[06:28] <oSoMoN> good morning desktoppers!
[06:28] <duflu> Good afternoon oSoMoN
[06:36] <oSoMoN> hey duflu
[07:57] <willcooke> morning all
[07:58] <didrocks> happy Friday willcooke (and soon Laney ;))
[07:58] <willcooke> \o/
[07:58] <willcooke> didrocks, any cooler today?
[08:00] <Laney> HEY!
[08:03] <didrocks> willcooke: already 28°C inside… should be 2° degrees less (like 34 outside)
[08:03] <willcooke> ooof
[08:09] <duflu> Excellent. I mistook "clearvideo" for "clear video"
[08:09] <duflu> They are unrelated technologies
[08:09] <seb128> hey willcooke Laney duflu
[08:09] <seb128> how is everyone today?
[08:09] <willcooke> morning seb128
[08:10] <duflu> Hey seb128, willcooke, Laney, didrocks
[08:11] <willcooke> afternoon duflu
[08:14] <didrocks> hey duflu
[08:18] <didrocks> gnome-session removed isn't on the iso as planned, great :)
[08:19]  * seb128 downloads the daily for a test install
[08:19] <seb128> going to dual boot my laptop xenial i386/artful amd64
[08:20] <Laney> hey seb128 hey duflu hey didrocks
[08:20] <Laney> OMG
[08:20] <Laney> seb128 running amd64?????
[08:20] <duflu> Party like it's 1999
[08:23] <Laney> I think Etch was the first Debian release to get amd64
[08:23] <seb128> Laney, right, wth?
[08:23]  * Laney wonders if Ubuntu had it first
[08:24] <Laney> looks like even warty did http://old-releases.ubuntu.com/releases/warty/
[08:29] <didrocks> the live was only i386 though, interesting :)
[08:31] <Laney> sounds from the text at the top like most systems were x86 back then
[08:31] <Laney> maybe almost no desktops were amd64 or something
[08:32] <didrocks> I surely had a x86 laptop at the time
[08:50] <oSoMoN> seb128, hey, I updated my LO 5.3.3 snap at http://people.canonical.com/~osomon/libreoffice_5.3.3.2_amd64.snap , in case you haven't tried it yet
[08:51] <seb128> oSoMoN, I didn't, thanks
[08:54] <jibel> seb128, if you do a test installation can you confirm bug 1700030?
[08:54] <ubot5`> bug 1700030 in ubiquity (Ubuntu) "Ubiquity still installed after installation" [Undecided,New] https://launchpad.net/bugs/1700030
[08:54] <seb128> sure
[08:59] <didrocks> I confirmed
[08:59] <didrocks> and opened it some days ago
[09:00] <didrocks> bug #1698752
[09:00] <ubot5`> bug 1698752 in ubiquity (Ubuntu) "Ubiquity is still installed after standard desktop 17.10 installation" [Undecided,New] https://launchpad.net/bugs/1698752
[09:00] <jibel> thanks
[09:43] <oSoMoN> chrisccoulson, seen my comments about chromium yesterday? I filed https://bugs.chromium.org/p/chromium/issues/detail?id=735947 upstream, and I think the packages in ppa:canonical-chromium-builds/stage should be good to go, for when you have some time to review them
[10:12] <willcooke> Laney, looks like the changes to the filtering on the mailing list are working
[10:15] <Laney> phat
[10:15] <Laney> good work
[10:16] <immu> hmm
[10:38] <flexiondotorg> Morning desktopers
[10:38] <willcooke> hi flexiondotorg
[10:38] <oSoMoN> hey flexiondotorg
[10:40] <flexiondotorg> didrocks Any chance you can take a look at LP: #1699333 and LP: #1699334 please?
[10:40] <ubot5`> Launchpad bug 1699333 in Ubuntu "[needs-packaging] vala-panel" [Wishlist,Confirmed] https://launchpad.net/bugs/1699333
[10:40] <ubot5`> Launchpad bug 1699334 in Ubuntu "[needs-packaging] vala-panel-appmenu" [Wishlist,Confirmed] https://launchpad.net/bugs/1699334
[10:55] <didrocks> flexiondotorg: I can't sorry dude, need to prepare for other things (going to a client). So Wednesday at best now.
[10:55] <didrocks> you can still ask other AA to get you sponsored/unblocked
[11:14] <jibel> didrocks, it seems that ubiquity removal broke with the release of livecd-rootfs you did on the 6th
[11:18] <didrocks> jibel: could be the logic changed then. cyphermox is looking at it AFAIK.
[11:34] <flexiondotorg> didrocks OK. I'll see if I can get someone else to assist.
[13:37] <cyphermox> didrocks: jibel: right; didrocks' change looks correct to me, somehow live-build disagrees and does the wrong thing
[15:45]  * oSoMoN takes off for today, have a good week-end everyone!
[15:47] <willcooke> night oSoMoN
[15:49]  * didrocks does the same, will travel on Sunday, see you next week guys! (Will be on and off from Germany for this client event)
[17:00] <seb128> have a good w.e desktopers!
[17:01] <Laney> night seb128
[17:12]  * willcooke is off to the ball
[17:12] <willcooke> night all
[17:12] <willcooke> not around next week much cos I'm in London
[17:53] <Laney> exciting, NM knows I'm on mobile broadband somehow
[18:02] <Laney> ANDROID_METERED
[18:02] <Laney> nice
[18:10] <cyphermox> everyone in the team left already?
[18:10] <cyphermox> Laney: https://bugs.launchpad.net/ubuntu/+source/ubuntu-meta/+bug/1698752
[18:10] <ubot5`> Ubuntu bug 1698752 in ubuntu-meta (Ubuntu) "Ubiquity is still installed after standard desktop 17.10 installation" [High,Triaged]
[18:11] <cyphermox> just fyi, didrocks is assigned, but if you want to fix it "sooner", you might already know whether indicators are required in the gnome-shell world
[18:14] <Laney> cyphermox: they can be removed, unless they are required for some ubiquity usecase
[18:14] <Laney> I'm on a too crappy connection to do that (see my previous lines)
[18:14] <Laney> so go for it
[18:15] <cyphermox> Laney: tbf, I'm eager to put this aside and move on to other thigns I need to do before I'm on vacation next week
[18:15] <cyphermox> Laney: I don't think one more day is a big deal, didrocks or someone else can do the changes monday
[18:15] <Laney> he's away
[18:15] <Laney> but ok... feels like it would be easy to do for someone who already figured it out
[18:15] <Laney> as you wish
[18:16] <cyphermox> it's not hard to do for anyone, sicne I already mentioned the details on the bug
[18:16] <Laney> it requires someone to sit down and get to it
[18:18] <cyphermox> to decide whether the indicators are needed and unseed or MIR
[18:19] <Laney> no
[18:19] <Laney> they are not needed
[18:19] <Laney> train is moving now, probably going to drop off
[18:20] <Laney> orite, unity-greeter
[18:20] <Laney> I think they will drop off automatically once that's gone
[18:20] <Laney> it's not a direct seed
[18:21]  * Laney replied
[18:22] <Laney> cyphermox: thanks for the analysis!
[19:36] <immu> what is the level of Optimus technology support in ubuntu? for dual graphics
[21:09] <cyphermox> Laney: ok, circled back to this now, I can fix it
[21:11] <cyphermox> oh, but this is lightdm vs. gdm3 stuff
[21:15] <jbicha> yes, it's unity-greeter
[21:17] <cyphermox> yes, that's what I was saying