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[12:56] <rogers_> hello, QQ is launchpad dead? can't access ppa, main page, blog, only https://help.launchpad.net/ is accessible
[12:57] <wgrant> rogers_: It's all working fine. What do you see when you try to access the things that you can't access?
[12:57] <rogers_> I'm getting timeouts
[12:57] <rogers_> both when try to open pages and get packages from ppas
[12:57] <wgrant> What kind of timeouts? Connection timeouts?
[12:58] <rogers_> just checked over the proxy - it works fine, maybe my company's IP has been banned for some reason
[12:58] <rogers_> yes
[12:58] <rogers_>  E: Failed to fetch http://ppa.launchpad.net/ondrej/php/ubuntu/pool/main/o/openssl/openssl_1.1.0f-2~ubuntu16.04.1+deb.sury.org+1_amd64.deb  504  Proxy Timeout ( The connection timed out.  )
[12:58] <wgrant> So you can connect directly, just not through the proxy?
[12:59] <wgrant> ppa.launchpad.net can't return a 504, so that error must be coming from a proxy on your end
[12:59] <rogers_> no, I can't connect6 directly (through the internal company proxy)
[12:59] <rogers_> through the external proxy I can connect without issues
[12:59] <rogers_> well, then probably my internal company proxy can't connect
[13:00] <rogers_> I'll head to admin, but my guess is IP ban
[13:00] <wgrant> rogers_: That would be unusual, but if you can get us the IP address we can check that.
[13:01] <rogers_> 185.75.3.67
[13:01] <rogers_> thanks in advance, g2g, will be back in 30 mins and let you know if something got better
[13:35] <rogers_> wgrant: looks like access is restored, did you do anything or was it some issue on my side? (out of curiosity)
[13:36] <wgrant> rogers_: We didn't change anything.
[13:37] <rogers_> alright, thanks for the info and help
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