| === maclin1 is now known as maclin | ||
| === JanC is now known as Guest86327 | ||
| === JanC_ is now known as JanC | ||
| axino | https://launchpad.net/suave looks spam-ish ? | 11:33 |
|---|---|---|
| cjwatson | axino: Yep - will deal with it, thanks | 11:55 |
| cjwatson | (gone) | 11:57 |
| === hrybacki is now known as hrybacki|trainin | ||
| brain0 | morning | 22:48 |
| brain0 | I wanted to post something on launchpad, so I made a Ubuntu one account and tried to log in | 22:48 |
| brain0 | when I click "log in" on launchpad, I get to the page with the "Yes, log me in" button | 22:48 |
| brain0 | when I click it, I only get an error page | 22:48 |
| brain0 | "Oops! Sorry, something just went wrong in Launchpad. We’ve recorded what happened, and we’ll fix it as soon as possible. Apologies for the inconvenience. " This has been happening for weeks | 22:49 |
| wxl | brain0: have you ever been able to login? | 22:49 |
| brain0 | no | 22:50 |
| brain0 | this happened after registration and has been happening ever since | 22:50 |
| wxl | have you tried clearing your cache? | 22:50 |
| wxl | cookies, etc. | 22:51 |
| brain0 | I did not. If you think that might have any effect ... | 22:51 |
| wxl | yes | 22:51 |
| rbasak | You could use Incognito mode for a quick diagnosis | 22:51 |
| wxl | i find that doesn't always work well | 22:53 |
| wxl | but yes | 22:53 |
| wxl | it's also possible add-ons/extensions could be an issue | 22:53 |
| brain0 | just tried a clean browser profile | 22:54 |
| brain0 | and tried disabling ublock origin | 22:54 |
| brain0 | with no changes | 22:54 |
| brain0 | ublock actually doesn't block anything on launchpad | 22:55 |
| rbasak | I'd try the Launchpad team in the morning (UTC). | 22:55 |
| cjwatson | brain0: Can you please give us the OOPS ID? | 22:55 |
| brain0 | there | 22:56 |
| cjwatson | cookies/add-ons etc. are almost certainly irrelevant | 22:56 |
| brain0 | there's a new one each time | 22:56 |
| cjwatson | brain0: I know | 22:56 |
| cjwatson | brain0: Any one is fine | 22:56 |
| brain0 | (Error ID: OOPS-1114c6652631471e231b5c256b3b22b0) | 22:56 |
| ubot5 | https://oops.canonical.com/?oopsid=OOPS-1114c6652631471e231b5c256b3b22b0 | 22:56 |
| cjwatson | Thanks | 22:56 |
| cjwatson | brain0: You're a victim of https://bugs.launchpad.net/launchpad/+bug/1607242. I've asked a sysadmin to do the necessary fix, although there's nobody on duty right now so it may take a while | 22:59 |
| ubot5 | Ubuntu bug 1607242 in Launchpad itself "Logging into a placeholder person OOPSes if email address already on another person" [Critical,Triaged] | 22:59 |
| brain0 | wait, there a launchpad account associated with my email? | 23:00 |
| cjwatson | brain0: We imported some comments that you made in some Bugzilla somewhere, apparently | 23:01 |
| cjwatson | That causes a placeholder record to be created that's sort of a bit like an account | 23:02 |
| cjwatson | But not a real one that somebody can log into | 23:02 |
| cjwatson | s/Bugzilla/bug tracker/ | 23:02 |
| wxl | sounds like there's a workaround that a sysadmin can implement if i read that correctly, right, cjwatson ? | 23:02 |
| cjwatson | It's already in progress | 23:02 |
| cjwatson | You can stop being our first-line support firewall now :) | 23:02 |
| wxl | :( | 23:03 |
| cjwatson | (I mean, thanks, it's always better for people to get a response than none at all. But for future reference an OOPS on account creation is nearly always that bug) | 23:03 |
| cjwatson | brain0: Right, try again now | 23:04 |
| brain0 | that was quick | 23:04 |
| brain0 | okay, that looks better | 23:04 |
| brain0 | thanks a lot | 23:04 |
| cjwatson | np | 23:05 |
| cjwatson | sorry for the inconvenience | 23:06 |
| * cjwatson realises they sound just like the LP error page ... | 23:07 | |
| brain0 | thanks again, gtg | 23:13 |
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