| === dreamon_ is now known as dreamon | ||
| JBS | I need help with my computer audio. I am using Xubuntu. I am a linux newbie. | 13:45 |
|---|---|---|
| JBS | Can anyone help? | 13:45 |
| strange | i think you'd need to be more specific | 13:46 |
| JBS | I have installed Xubuntu on my ASUS netbook. But after that, I am not getting any sound from the speakers when I play a song or a video. | 13:48 |
| JBS | The speaker icon shows that the sound is playing, but I am not getting any. | 13:49 |
| fiet | JBS: Isn't you sound just muted? | 13:49 |
| JBS | Nope. Checked it many times | 13:49 |
| fiet | I stepped in that trap more than I'd like to admit. | 13:50 |
| strange | aplay -l | 13:50 |
| strange | shows devices? | 13:50 |
| JBS | strange: didn't get you? Do you want me to type these in terminal? | 13:51 |
| JBS | **** List of PLAYBACK Hardware Devices **** card 0: Intel [HDA Intel], device 0: ALC269VB Analog [ALC269VB Analog] Subdevices: 1/1 | 13:51 |
| JBS | this is the output | 13:51 |
| strange | in pavucontrol when you play something do you see the blue balance bar moving? | 13:53 |
| strange | or i think it was called paucontrol heh | 13:54 |
| strange | its been a while since i've touched sound stuff | 13:54 |
| JBS | yes! The blue bar moves | 13:55 |
| strange | you run latest xubuntu? | 14:07 |
| JBS | No | 14:07 |
| JBS | v16 | 14:07 |
| flocculant | JBS: in a terminal run alsamixer - then check for any channels marked as MM - they're muted, if you see some m toggles that - check volumes too if that's the case | 14:09 |
| flocculant | if no muted channels say so :) | 14:09 |
| flocculant | some other stuff to look at here https://askubuntu.com/questions/829520/ubuntu-16-04-no-sound-from-speakers-only-headphones-working | 14:10 |
| JBS | flocculant: Master and speakers are not muted | 14:11 |
| flocculant | ok - I always check there before looking futher - so nothing muted that shouldn't be - and vol levels are ok I assume | 14:13 |
| flocculant | might be worth screenshotting your playback, output and configuration tabs in pavucontrol so people know wat they're set to | 14:14 |
| flocculant | hard for me to remember what that might look like - mine just has a dac in there ... | 14:15 |
| JBS | flocculant: How do I attach the screenshots? | 14:46 |
| flocculant | just give us the urls I guess | 14:47 |
| JBS | flocculant: I have taken the screenshots but don't know how to upload them and provide the urls. I am a Linux newbie. :( | 14:50 |
| strange | imgur or something? | 14:56 |
| JBS | Nope. Don't use that. :( | 14:59 |
| flocculant | well something like that - this sort of thing is absolutely nothing to do with you not knowing linux ... do what you did before | 15:00 |
| strange | there are tons of sites where you can just drag and rop image | 15:05 |
| strange | and get an url | 15:05 |
| JBS | http://i.imgur.com/0xKY8ii.png | 15:05 |
| JBS | this is first | 15:06 |
| JBS | http://i.imgur.com/9p3HqmM.png | 15:08 |
| JBS | this is the second one | 15:08 |
| flocculant | none of those are screenshots of pavucontrol | 15:09 |
| flocculant | clikc the vol icon in the panel and go to the mixer | 15:10 |
| JBS | http://i.imgur.com/dDtjLtg.png | 15:11 |
| JBS | http://i.imgur.com/ELUhR8v.png | 15:12 |
| JBS | http://i.imgur.com/yk0d3Yr.png | 15:13 |
| JBS | flocculant: were they helpful? | 15:14 |
| flocculant | those 3 were - that all looks right | 15:14 |
| JBS | hmmm. Still the same problem persists. | 15:15 |
| flocculant | JBS: and what happens if you unmute the headphone channel(s) in alsamixer | 15:15 |
| flocculant | and what are the channels not showing there to the right? | 15:15 |
| flocculant | use arrow key to navigate | 15:16 |
| JBS | http://i.imgur.com/FIEmdtG.png | 15:17 |
| JBS | I unmuted all those and disabled the auto mute. How do I save the changes? | 15:18 |
| flocculant | they're saved | 15:19 |
| flocculant | JBS: ok - found a possible bug report for 'this' - what version of Xubuntu are you using? | 15:22 |
| JBS | I tried playing the song again, still no sound. | 15:22 |
| JBS | flocculant: 16.04 | 15:23 |
| flocculant | JBS: well - we've not done anything yet - just finding out where you 'are' - I've got no sound could be whole bunch of things ... | 15:23 |
| JBS | I agree. | 15:24 |
| flocculant | could have a useful bug report | 15:24 |
| JBS | how do I report it? | 15:25 |
| flocculant | no - I've found one - just looking at it :) | 15:25 |
| JBS | ohh, yeah! :) | 15:25 |
| flocculant | JBS: quick one - alsamicer - do you have vol level on both headphone channels up? | 15:27 |
| flocculant | s/alsamixer | 15:27 |
| JBS | wow! | 15:29 |
| JBS | it's working! | 15:29 |
| JBS | Thanks a lot @flocculant | 15:30 |
| JBS | :) | 15:30 |
| flocculant | JBS: that did it? | 15:30 |
| JBS | yes! | 15:30 |
| flocculant | ok - plug headphones in then unplug - you will have no sound again, speaker channel misidentified as a headphone one | 15:31 |
| JBS | http://i.imgur.com/hBRwmXn.png | 15:31 |
| JBS | i did that | 15:31 |
| flocculant | you'll need to do it again in alsamixer | 15:31 |
| flocculant | lp 1606078 | 15:31 |
| ubottu | Launchpad bug 1606078 in alsa-driver (Ubuntu) "No sound with Ubuntu 16.04" [High,Expired] https://launchpad.net/bugs/1606078 | 15:31 |
| JBS | that earphone thing is right. No sound after that | 15:32 |
| flocculant | yup | 15:32 |
| flocculant | JBS: what would be super helpful - would be to grab the dev version and check it out in the live session | 15:33 |
| JBS | Guess I would have to follow steps suggested in the link posted by you | 15:33 |
| flocculant | if you see that same fail there - report it from there - that's important | 15:33 |
| flocculant | JBS: that's the bug - but it might be fixed in later versions - we are 2 years further along now | 15:34 |
| flocculant | if you want to check that for the community - then I can help you with that | 15:34 |
| JBS | flocculant: Do you mean that I should try the live version first using a bootable usb and then check for errors? | 15:35 |
| flocculant | JBS: sort of | 15:35 |
| JBS | Actually before installing that, I have checked it. The problem is there also. | 15:35 |
| flocculant | what I am saying is -- check it in the latest unreleased Xubuntu - see if you find the same problem there - in 18.04 version | 15:35 |
| flocculant | if it's fixed there that's good, if not we can report it from 18.04 | 15:36 |
| flocculant | if you want to do that - I'll talk you through that | 15:36 |
| flocculant | and thus you're actually helping the community | 15:38 |
| JBS | I can do one thing. I can download the 18.04 version .iso file and then boot it from a usb pendrive. But, I will be out of my internet access data. I can try that tomorrow. | 15:38 |
| flocculant | JBS: yup - that'd be awesome | 15:38 |
| flocculant | do it when you can | 15:39 |
| JBS | I will try to do my part for the community. | 15:39 |
| flocculant | \o/ | 15:39 |
| JBS | Thanks for your help | 15:39 |
| flocculant | np | 15:39 |
| JBS | So after checking that, should I tell the output on this channel? | 15:39 |
| flocculant | if you get the problem - from a terminal run ubuntu-bug alsa-driver | 15:41 |
| flocculant | while in the live session obviously | 15:41 |
| flocculant | that will grab all the necessary info and open a browser so you can fill some stuff in | 15:42 |
| JBS | okay | 15:42 |
| flocculant | once done - you can ping me in #xubuntu-devel with the bug number and I will do some stuff with the report | 15:42 |
| JBS | I am getting a software update notofication. Should I go for that? | 15:42 |
| flocculant | JBS: yea | 15:43 |
| flocculant | and if there happens to be an alsa one - check your issue again :) | 15:43 |
| JBS | okay. Will try my best. | 15:44 |
| flocculant | awesome :) | 15:45 |
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