/srv/irclogs.ubuntu.com/2017/12/15/#xubuntu.txt

=== dreamon_ is now known as dreamon
JBSI need help with my computer audio. I am using Xubuntu. I am a linux newbie.13:45
JBSCan anyone help?13:45
strangei think you'd need to be more specific13:46
JBSI have installed Xubuntu on my ASUS netbook. But after that, I am not getting any sound from the speakers when I play a song or a video.13:48
JBSThe speaker icon shows that the sound is playing, but I am not getting any.13:49
fietJBS: Isn't you sound just muted?13:49
JBSNope. Checked it many times13:49
fietI stepped in that trap more than I'd like to admit.13:50
strangeaplay -l13:50
strangeshows devices?13:50
JBSstrange: didn't get you? Do you want me to type these in terminal?13:51
JBS**** List of PLAYBACK Hardware Devices **** card 0: Intel [HDA Intel], device 0: ALC269VB Analog [ALC269VB Analog]   Subdevices: 1/113:51
JBSthis is the output13:51
strangein pavucontrol when you play something do you see the blue balance bar moving?13:53
strangeor i think it was called paucontrol heh13:54
strangeits been a while since i've touched sound stuff13:54
JBSyes! The blue bar moves13:55
strangeyou run latest xubuntu?14:07
JBSNo14:07
JBSv1614:07
flocculantJBS: in a terminal run alsamixer - then check for any channels marked as MM - they're muted, if you see some m toggles that - check volumes too if that's the case14:09
flocculantif no muted channels say so :)14:09
flocculantsome other stuff to look at here https://askubuntu.com/questions/829520/ubuntu-16-04-no-sound-from-speakers-only-headphones-working14:10
JBSflocculant: Master and speakers are not muted14:11
flocculantok - I always check there before looking futher - so nothing muted that shouldn't be - and vol levels are ok I assume14:13
flocculantmight be worth screenshotting your playback, output and configuration tabs in pavucontrol so people know wat they're set to14:14
flocculanthard for me to remember what that might look like - mine just has a dac in there ...14:15
JBSflocculant: How do I attach the screenshots?14:46
flocculantjust give us the urls I guess14:47
JBSflocculant: I have taken the screenshots but don't know how to upload them and provide the urls. I am a Linux newbie. :(14:50
strangeimgur or something?14:56
JBSNope. Don't use that. :(14:59
flocculantwell something like that - this sort of thing is absolutely nothing to do with you not knowing linux ... do what you did before15:00
strangethere are tons of sites where you can just drag and rop image15:05
strangeand get an url15:05
JBShttp://i.imgur.com/0xKY8ii.png15:05
JBSthis is first15:06
JBShttp://i.imgur.com/9p3HqmM.png15:08
JBSthis is the second one15:08
flocculantnone of those are screenshots of pavucontrol15:09
flocculantclikc the vol icon in the panel and go to the mixer15:10
JBShttp://i.imgur.com/dDtjLtg.png15:11
JBShttp://i.imgur.com/ELUhR8v.png15:12
JBShttp://i.imgur.com/yk0d3Yr.png15:13
JBSflocculant: were they helpful?15:14
flocculantthose 3 were - that all looks right15:14
JBShmmm. Still the same problem persists.15:15
flocculantJBS: and what happens if you unmute the headphone channel(s) in alsamixer15:15
flocculantand what are the channels not showing there to the right?15:15
flocculantuse arrow key to navigate15:16
JBShttp://i.imgur.com/FIEmdtG.png15:17
JBSI unmuted all those and disabled the auto mute. How do I save the changes?15:18
flocculantthey're saved15:19
flocculantJBS: ok - found a possible bug report for 'this' - what version of Xubuntu are you using?15:22
JBSI tried playing the song again, still no sound.15:22
JBSflocculant: 16.0415:23
flocculantJBS: well - we've not done anything yet - just finding out where you 'are' - I've got no sound could be whole bunch of things ...15:23
JBSI agree.15:24
flocculantcould have a useful bug report15:24
JBShow do I report it?15:25
flocculantno - I've found one - just looking at it :)15:25
JBSohh, yeah! :)15:25
flocculantJBS: quick one - alsamicer - do you have vol level on both headphone channels up?15:27
flocculants/alsamixer15:27
JBSwow!15:29
JBSit's working!15:29
JBSThanks a lot @flocculant15:30
JBS:)15:30
flocculantJBS: that did it?15:30
JBSyes!15:30
flocculantok - plug headphones in then unplug - you will have no sound again, speaker channel misidentified as a headphone one15:31
JBShttp://i.imgur.com/hBRwmXn.png15:31
JBSi did that15:31
flocculantyou'll need to do it again in alsamixer15:31
flocculantlp 160607815:31
ubottuLaunchpad bug 1606078 in alsa-driver (Ubuntu) "No sound with Ubuntu 16.04" [High,Expired] https://launchpad.net/bugs/160607815:31
JBSthat earphone thing is right. No sound after that15:32
flocculantyup15:32
flocculantJBS: what would be super helpful - would be to grab the dev version and check it out in the live session15:33
JBSGuess I would have to follow steps suggested in the link posted by you15:33
flocculantif you see that same fail there - report it from there - that's important15:33
flocculantJBS: that's the bug - but it might be fixed in later versions - we are 2 years further along now15:34
flocculantif you want to check that for the community - then I can help you with that15:34
JBSflocculant: Do you mean that I should try the live version first using a bootable usb and then check for errors?15:35
flocculantJBS: sort of15:35
JBSActually before installing that, I have checked it. The problem is there also.15:35
flocculantwhat I am saying is -- check it in the latest unreleased Xubuntu - see if you find the same problem there - in 18.04 version15:35
flocculantif it's fixed there that's good, if not we can report it from 18.0415:36
flocculantif you want to do that - I'll talk you through that15:36
flocculantand thus you're actually helping the community15:38
JBSI can do one thing. I can download the 18.04 version .iso file and then boot it from a usb pendrive. But, I will be out of my internet access data. I can try that tomorrow.15:38
flocculantJBS: yup - that'd be awesome15:38
flocculantdo it when you can15:39
JBSI will try to do my part for the community.15:39
flocculant\o/15:39
JBSThanks for your help15:39
flocculantnp15:39
JBSSo after checking that, should I tell the output on this channel?15:39
flocculantif you get the problem - from a terminal run ubuntu-bug alsa-driver15:41
flocculantwhile in the live session obviously15:41
flocculantthat will grab all the necessary info and open a browser so you can fill some stuff in15:42
JBSokay15:42
flocculantonce done - you can ping me in #xubuntu-devel with the bug number and I will do some stuff with the report15:42
JBSI am getting a software update notofication. Should I go for that?15:42
flocculantJBS: yea15:43
flocculantand if there happens to be an alsa one - check your issue again :)15:43
JBSokay. Will try my best.15:44
flocculantawesome :)15:45

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