[13:45] <JBS> I need help with my computer audio. I am using Xubuntu. I am a linux newbie.
[13:45] <JBS> Can anyone help?
[13:46] <strange> i think you'd need to be more specific
[13:48] <JBS> I have installed Xubuntu on my ASUS netbook. But after that, I am not getting any sound from the speakers when I play a song or a video.
[13:49] <JBS> The speaker icon shows that the sound is playing, but I am not getting any.
[13:49] <fiet> JBS: Isn't you sound just muted?
[13:49] <JBS> Nope. Checked it many times
[13:50] <fiet> I stepped in that trap more than I'd like to admit.
[13:50] <strange> aplay -l
[13:50] <strange> shows devices?
[13:51] <JBS> strange: didn't get you? Do you want me to type these in terminal?
[13:51] <JBS> **** List of PLAYBACK Hardware Devices **** card 0: Intel [HDA Intel], device 0: ALC269VB Analog [ALC269VB Analog]   Subdevices: 1/1
[13:51] <JBS> this is the output
[13:53] <strange> in pavucontrol when you play something do you see the blue balance bar moving?
[13:54] <strange> or i think it was called paucontrol heh
[13:54] <strange> its been a while since i've touched sound stuff
[13:55] <JBS> yes! The blue bar moves
[14:07] <strange> you run latest xubuntu?
[14:07] <JBS> No
[14:07] <JBS> v16
[14:09] <flocculant> JBS: in a terminal run alsamixer - then check for any channels marked as MM - they're muted, if you see some m toggles that - check volumes too if that's the case
[14:09] <flocculant> if no muted channels say so :)
[14:10] <flocculant> some other stuff to look at here https://askubuntu.com/questions/829520/ubuntu-16-04-no-sound-from-speakers-only-headphones-working
[14:11] <JBS> flocculant: Master and speakers are not muted
[14:13] <flocculant> ok - I always check there before looking futher - so nothing muted that shouldn't be - and vol levels are ok I assume
[14:14] <flocculant> might be worth screenshotting your playback, output and configuration tabs in pavucontrol so people know wat they're set to
[14:15] <flocculant> hard for me to remember what that might look like - mine just has a dac in there ...
[14:46] <JBS> flocculant: How do I attach the screenshots?
[14:47] <flocculant> just give us the urls I guess
[14:50] <JBS> flocculant: I have taken the screenshots but don't know how to upload them and provide the urls. I am a Linux newbie. :(
[14:56] <strange> imgur or something?
[14:59] <JBS> Nope. Don't use that. :(
[15:00] <flocculant> well something like that - this sort of thing is absolutely nothing to do with you not knowing linux ... do what you did before
[15:05] <strange> there are tons of sites where you can just drag and rop image
[15:05] <strange> and get an url
[15:05] <JBS> http://i.imgur.com/0xKY8ii.png
[15:06] <JBS> this is first
[15:08] <JBS> http://i.imgur.com/9p3HqmM.png
[15:08] <JBS> this is the second one
[15:09] <flocculant> none of those are screenshots of pavucontrol
[15:10] <flocculant> clikc the vol icon in the panel and go to the mixer
[15:11] <JBS> http://i.imgur.com/dDtjLtg.png
[15:12] <JBS> http://i.imgur.com/ELUhR8v.png
[15:13] <JBS> http://i.imgur.com/yk0d3Yr.png
[15:14] <JBS> flocculant: were they helpful?
[15:14] <flocculant> those 3 were - that all looks right
[15:15] <JBS> hmmm. Still the same problem persists.
[15:15] <flocculant> JBS: and what happens if you unmute the headphone channel(s) in alsamixer
[15:15] <flocculant> and what are the channels not showing there to the right?
[15:16] <flocculant> use arrow key to navigate
[15:17] <JBS> http://i.imgur.com/FIEmdtG.png
[15:18] <JBS> I unmuted all those and disabled the auto mute. How do I save the changes?
[15:19] <flocculant> they're saved
[15:22] <flocculant> JBS: ok - found a possible bug report for 'this' - what version of Xubuntu are you using?
[15:22] <JBS> I tried playing the song again, still no sound.
[15:23] <JBS> flocculant: 16.04
[15:23] <flocculant> JBS: well - we've not done anything yet - just finding out where you 'are' - I've got no sound could be whole bunch of things ...
[15:24] <JBS> I agree.
[15:24] <flocculant> could have a useful bug report
[15:25] <JBS> how do I report it?
[15:25] <flocculant> no - I've found one - just looking at it :)
[15:25] <JBS> ohh, yeah! :)
[15:27] <flocculant> JBS: quick one - alsamicer - do you have vol level on both headphone channels up?
[15:27] <flocculant> s/alsamixer
[15:29] <JBS> wow!
[15:29] <JBS> it's working!
[15:30] <JBS> Thanks a lot @flocculant
[15:30] <JBS> :)
[15:30] <flocculant> JBS: that did it?
[15:30] <JBS> yes!
[15:31] <flocculant> ok - plug headphones in then unplug - you will have no sound again, speaker channel misidentified as a headphone one
[15:31] <JBS> http://i.imgur.com/hBRwmXn.png
[15:31] <JBS> i did that
[15:31] <flocculant> you'll need to do it again in alsamixer
[15:31] <flocculant> lp 1606078
[15:32] <JBS> that earphone thing is right. No sound after that
[15:32] <flocculant> yup
[15:33] <flocculant> JBS: what would be super helpful - would be to grab the dev version and check it out in the live session
[15:33] <JBS> Guess I would have to follow steps suggested in the link posted by you
[15:33] <flocculant> if you see that same fail there - report it from there - that's important
[15:34] <flocculant> JBS: that's the bug - but it might be fixed in later versions - we are 2 years further along now
[15:34] <flocculant> if you want to check that for the community - then I can help you with that
[15:35] <JBS> flocculant: Do you mean that I should try the live version first using a bootable usb and then check for errors?
[15:35] <flocculant> JBS: sort of
[15:35] <JBS> Actually before installing that, I have checked it. The problem is there also.
[15:35] <flocculant> what I am saying is -- check it in the latest unreleased Xubuntu - see if you find the same problem there - in 18.04 version
[15:36] <flocculant> if it's fixed there that's good, if not we can report it from 18.04
[15:36] <flocculant> if you want to do that - I'll talk you through that
[15:38] <flocculant> and thus you're actually helping the community
[15:38] <JBS> I can do one thing. I can download the 18.04 version .iso file and then boot it from a usb pendrive. But, I will be out of my internet access data. I can try that tomorrow.
[15:38] <flocculant> JBS: yup - that'd be awesome
[15:39] <flocculant> do it when you can
[15:39] <JBS> I will try to do my part for the community.
[15:39] <flocculant> \o/
[15:39] <JBS> Thanks for your help
[15:39] <flocculant> np
[15:39] <JBS> So after checking that, should I tell the output on this channel?
[15:41] <flocculant> if you get the problem - from a terminal run ubuntu-bug alsa-driver
[15:41] <flocculant> while in the live session obviously
[15:42] <flocculant> that will grab all the necessary info and open a browser so you can fill some stuff in
[15:42] <JBS> okay
[15:42] <flocculant> once done - you can ping me in #xubuntu-devel with the bug number and I will do some stuff with the report
[15:42] <JBS> I am getting a software update notofication. Should I go for that?
[15:43] <flocculant> JBS: yea
[15:43] <flocculant> and if there happens to be an alsa one - check your issue again :)
[15:44] <JBS> okay. Will try my best.
[15:45] <flocculant> awesome :)