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| emma | I have a VPN (private internet access) but I don't always use it. But suddenly I cannot connect to any webpage UNLESS i am connected to the VPN. | 05:19 |
|---|---|---|
| emma | I think it might be some DNS setting but I'm not sure nor sure how to change it. | 05:20 |
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| geodb27_ | People : hi ! | 12:19 |
| BluesKaj | Hey folks | 12:42 |
| emma | I have a VPN (private internet access) but I don't always use it. But suddenly I cannot connect to any webpage UNLESS i am connected to the VPN. | 13:35 |
| emma | I think it might be some DNS setting but I'm not sure nor sure how to change it. | 13:35 |
| diogenes_ | emma, try private window | 13:42 |
| BluesKaj | emma, I use PIA and never encountered that...which browser? | 13:44 |
| BluesKaj | emma think the PIA app has a setting which makes it default at startup , maybe that's been enabled somehow | 13:49 |
| * BluesKaj doesn't use the PIA provied GUI , I just use the config files and connect the vpn from the konsole | 14:02 | |
| BluesKaj | provided | 14:02 |
| aurelia | ciao | 14:06 |
| emma | BluesKaj: firefox. | 14:22 |
| BluesKaj | emma, using The PIA GUI to connect or?? | 14:23 |
| emma | yeah | 14:23 |
| emma | I think it is a DNS problem | 14:23 |
| BluesKaj | ok , look in the GUI to make sure it isn't setup to autostart on boot | 14:23 |
| emma | it is set to auto-connect on launch | 14:25 |
| emma | and start application at login | 14:26 |
| BluesKaj | ok, think that's the culprit , it's overriding your network-manager setting | 14:26 |
| BluesKaj | set the app to manual start | 14:27 |
| BluesKaj | you may need to run sudo systemctl enable network-manager then sudo systemctl start network-manager | 14:29 |
| BluesKaj | and perhaps a reboot | 14:29 |
| emma | Yeah i set the PIA to manual start. Then I used sudo service network-manager restart | 14:30 |
| emma | now PIA is not connected (but the PIA app is still running) and firefox cannot connect to any web pages. | 14:31 |
| emma | interestingly ssh is still working which is how I am chatting now. | 14:31 |
| emma | BluesKaj: you think it needs to reboot the machine? | 14:34 |
| BluesKaj | open system monitor in the Kmenu and in the search type pia, right click on pia and choose send signal, then choose terminate or kill , then try your browser again | 14:36 |
| BluesKaj | if that doesn't work try a reboot | 14:36 |
| BluesKaj | emma,^ | 14:36 |
| emma | ok | 14:37 |
| emma | hm, i don't have that right click option. | 14:38 |
| emma | to send a signal. | 14:38 |
| emma | Im using kubuntu tho | 14:38 |
| emma | it's just add to pannel, pin to task manager, that sort of thing. | 14:39 |
| emma | I'll be back when I can. I am going to try to reboot the machine @ BluesKaj | 14:41 |
| BluesKaj | use the process tab | 14:42 |
| emma | the process tab? | 14:42 |
| emma | BluesKaj: it's probably pia_nw ? | 14:43 |
| BluesKaj | yes system monitor has 2 tabs, load and process | 14:43 |
| BionicMac | BluesKaj: May I ask you the quality of your connection with PIA? I'm comparing vpn providers atm. | 14:43 |
| emma | oh didn't know i was using system monitor. Where do I find that? | 14:44 |
| BionicMac | BluesKaj: really though, I should ask that question to you in another channel. | 14:44 |
| emma | oh i see it there | 14:44 |
| BluesKaj | BionicMac, PIA is quite good dependin on the server , NYC , Florida, Mexico are all very good , avoid LA , it's throttled | 14:45 |
| BionicMac | Have you done a speed test? | 14:46 |
| BluesKaj | Toronto, Montreal and Vancouver , and Seattle ,Texas as well | 14:46 |
| emma | BluesKaj: i have killed pia_nw | 14:47 |
| emma | I restarted firefox and it still connects to no pages. | 14:47 |
| BluesKaj | yes, I lose about 5% on the download and none on the upload on the googlr speed test https://www.google.ca/search?q=speed+test&oq=speed+test&aqs=chrome..69i57j69i60.8513j0j8&sourceid=chrome&ie=UTF-8 | 14:47 |
| emma | "We're having trouble finding that site" | 14:48 |
| emma | BluesKaj: could this be a DNS thing? | 14:48 |
| emma | somehow the DNS settings got corrupted? | 14:48 |
| emma | and it things the DNS are by proxy or something? | 14:48 |
| BluesKaj | emma, try sudo dhclient in the cli | 14:48 |
| emma | em@nova:~$ sudo dhclient | 14:49 |
| emma | RTNETLINK answers: File exists | 14:49 |
| BluesKaj | ok now try the browser again | 14:50 |
| BluesKaj | emma I have my DNS settings set to my providers DNS recommends in my router | 14:50 |
| emma | not working. cannot find google. | 14:50 |
| BluesKaj | the router should be the best location to set your DNS | 14:51 |
| BluesKaj | can you ping google.com | 14:51 |
| emma | i don't have access to the router and this was a problem in two different households with two different routers | 14:51 |
| emma | yeah one sec | 14:51 |
| emma | em@nova:~$ ping google.com | 14:52 |
| emma | ping: google.com: Temporary failure in name resolution | 14:52 |
| BluesKaj | emma you could trty setting google DNS or your provider's DNS in /etc/systemd/resolved.conf | 14:56 |
| emma | okay what is google's dns? | 14:56 |
| emma | 8.8.8.8 ? | 14:56 |
| BluesKaj | yes | 14:56 |
| BluesKaj | secondary is 8.8.4.4 | 14:57 |
| BionicMac | My VPN provider's App has a setting called "network_lock". If that is set to "yes" it will block your internet traffic for security. I do not use or have experince with PIA but it could be a setting like this. Or it may be a default. BluesKaj can surely assist with PIa specifics since he uses the provider. | 14:57 |
| emma | [Resolve] | 14:58 |
| emma | DNS=8.8.8.8 | 14:58 |
| emma | #FallbackDNS= | 14:58 |
| emma | #Domains= | 14:58 |
| BionicMac | clarification: the app will block internet traffic IF you lose your vpn connection that it. | 14:58 |
| emma | I removed the comment # and put it to DNS=8.8.8.8 | 14:59 |
| emma | is there some way to refresh that conf? | 14:59 |
| BluesKaj | BionicMac, I haven't seen that setting in PIA, but i don't use the GUI | 14:59 |
| emma | or do i have to reboot? | 14:59 |
| emma | @ BionicMac yeah i remember seeing something like that in a older version of PIA -- I don't see that now but I'll look again. | 14:59 |
| BluesKaj | emma, not sure, but reboot to make sure :-) | 14:59 |
| BionicMac | BluesKaj: Yep, ok cool. Yes my provider has a cli interface only. (except for the browser extension) | 14:59 |
| emma | Im going to reboot now. See you guys as soon as I can. | 15:00 |
| BluesKaj | ok emma | 15:00 |
| emma | BluesKaj: just restarted -- the problem still persists. I can use ssh so I know I am connected to the internet | 15:04 |
| emma | but firefox won't connect to any page. | 15:04 |
| BionicMac | BluesKaj: If you have done a speed test with PIA, what are the results? | 15:04 |
| emma | im sure if i would now turn on PIA it would connect. | 15:04 |
| emma | firefox gives the error "hmm. we are having trouble finding that site' | 15:05 |
| emma | that's why I think this is a DNS thing | 15:05 |
| emma | it's not saying you are offline | 15:05 |
| emma | it says cannot find the site | 15:05 |
| diogenes_ | emma, you could try with dnsmasq | 15:06 |
| emma | should i see if chrome also cannot connect? | 15:06 |
| emma | diogenes_: how's that? | 15:06 |
| diogenes_ | emma, first see this: systemctl status NetworkManager | 15:06 |
| emma | chrome also will not work. It says 'the site cannot be found'. | 15:07 |
| emma | diogenes_: says it is active and running | 15:08 |
| diogenes_ | ok let's see | 15:08 |
| diogenes_ | it's gonna be a bit long process if you have time | 15:09 |
| emma | when i was able to get online i googled "Firefox won't connnect unless I am using VPN" and I got some stuff but I can't go to google now since it can't find the site | 15:09 |
| diogenes_ | run: cat /etc/NetworkManager/NetworkManager.conf | nc termbin.com 9999 | 15:10 |
| diogenes_ | share the link | 15:10 |
| emma | em@nova:~$ cat /etc/NetworkManager/NetworkManager.conf | nc termbin.com 9999 | 15:11 |
| emma | nc: getaddrinfo for host "termbin.com" port 9999: Temporary failure in name resolution | 15:11 |
| emma | this is the same error i get when i try: ping google.com | 15:12 |
| emma | it comes back with 'temporary failure in name resolution' | 15:12 |
| emma | I believe this is all the same problem. | 15:12 |
| emma | could you google: kubuntu temporary failure in name resolution | 15:12 |
| emma | I think if that can be solved then it would slove this? | 15:12 |
| diogenes_ | ok you can create a new channel and you can use that channel for pasting direct output | 15:13 |
| diogenes_ | and give me the name of the channel | 15:13 |
| emma | ok | 15:13 |
| emma | diogenes_: #temp | 15:14 |
| emma | diogenes_: well now my wireless dongle will not connect | 15:59 |
| emma | Previously the problem was that my wifi adapter would connect to the router but firefox would not work. Now my wireless adapter does not initialize. | 16:00 |
| emma | diogenes_: I need to use a usb wireless adapter because the built in wireless card on this laptop is so weak. | 16:02 |
| diogenes_ | ok | 16:02 |
| diogenes_ | I am on #temp | 16:02 |
| emma | Now the usb wireless adapter gets to configinuring interface in ntework manater and gthan fails | 16:05 |
| diogenes_ | emma, let's talk in #temp | 16:05 |
| emma | Now I cannot even type here in irssi because the built in wireless card is so weak that i am lagging very very badly | 16:05 |
| emma | that's why i needed the wusb wireless adpeter | 16:06 |
| diogenes_ | try to remove the previous wireless connections and connect again | 16:06 |
| diogenes_ | also try systemctl restart NetworkManager | 16:06 |
| emma | this is painfully broken | 16:11 |
| emma | i can't type anything here | 16:11 |
| diogenes_ | why is your wifi so weak? take your laptop closer to the access point so we can chat | 16:12 |
| D0U91E | 4 more sleeps til 18.04 LTS | 16:13 |
| BluesKaj | D0U91E, I'm already there | 16:14 |
| D0U91E | nice BluesKaj with beta 2 right? | 16:14 |
| BluesKaj | dunno, i just keep upgrading :-) | 16:16 |
| D0U91E | same... | 16:16 |
| D0U91E | once I chatted with you I got on the 18.04 - I think beta1 or earlier... weeks now tho | 16:16 |
| D0U91E | my 16.04 was giving me issues and there were more issues running 15.10 so I just went with the latest I could get of 18.04 | 16:19 |
| emma | ouch | 16:20 |
| === seph_ is now known as seppholo | ||
| user|76292 | hi kubuntu 18.04 I am having an update issue that I can solve this problem | 18:11 |
| BionicMac | emma: Did you correct you vpn connection issue? | 19:03 |
| BionicMac | emma: Just curious. | 19:03 |
| emma | BionicMac: yes got it fixed thanks to BluesKaj | 19:03 |
| BionicMac | WHat was the problem? I can scroll back but maybe you can put it short and sweet .. =) | 19:04 |
| emma | BionicMac: i do not understand the problem but i can tell you the solution. Maybe you can tell me the problem because to me the solution seems so random and magical. | 19:05 |
| BionicMac | ok shoot | 19:05 |
| BionicMac | or should I scroll... | 19:05 |
| emma | The problem was this: I run the PIA VPN and all of a sudden Firefox (or any other browser) was unable to open any webpage UNLESS the VPN was turned on. | 19:05 |
| emma | Here was the solution: | 19:05 |
| emma | (1) Install ifupdown | 19:06 |
| BionicMac | I like magically random things. =) | 19:06 |
| emma | (2) Edit etc/resolv.conf to say nameserver 127.0.0.53 | 19:06 |
| emma | (it had previously said 127.0.0.1) | 19:06 |
| emma | and that was it. | 19:06 |
| BionicMac | hmmm .. | 19:09 |
| emma | BionicMac: this isn't the way we fixed it but it seems very likely to be the same problem: https://www.privateinternetaccess.com/forum/discussion/22079/can-no-longer-connect-to-internet-when-i-exit-pia-app-ubuntu-16-04 | 19:17 |
| BionicMac | emma: I am curious about something: If you could run this and paste it somewhere? Are you still in #test ? ->> run this 'sudo systemd-resolve --status' | 19:17 |
| BionicMac | brb... give me about 5 minutes please. | 19:18 |
| emma | Yeah sure. | 19:19 |
| emma | BionicMac: you mean now while the vpn is turned off? | 19:19 |
| BionicMac | emma: more related discussio: https://bugs.launchpad.net/ubuntu/+source/systemd/+bug/1624320n | 19:19 |
| ubottu | Launchpad bug 1624320 in systemd (Ubuntu) "systemd-resolved appends 127.0.0.53 to resolv.conf alongside existing entries" [Low,Confirmed] | 19:19 |
| BionicMac | aaaah ha | 19:19 |
| BionicMac | brb | 19:19 |
| BionicMac | emma: yes now please. then maybe you could run it after vpn is on and do some comparisons ... these are the important files [ /etc/resolv.conf ... and ... /lib/systemd/resolv.conf ** ( /lib/systemd/resolv.conf is static) ] | 19:21 |
| BionicMac | coffee is calling me.. brb | 19:22 |
| emma | BionicMac: here is what it looks like right now while the VPN is off: http://dpaste.com/0PPYV6W | 19:23 |
| BionicMac | emma: while it is off cat both of the resolv.conf files I just mentioned too. so 3 things in both states 1) cat /etc/resolv.conf ...2) cat /lib/systemd/resolv.conf ...3) 'sudo systemd-resolve --status' ... so all three tasks in each state please for comparison. without you having edited anything. | 19:25 |
| BionicMac | emma: I am curious about this because I an into dns issues setting vpn several times here. I do believe I am on the way to understanding "why". =) | 19:26 |
| BionicMac | s/I an/I ran/ | 19:26 |
| emma | okay | 19:27 |
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| marrow16180 | kubuntu sucks | 19:37 |
| BluesKaj | good riddance :-) | 19:40 |
| BionicMac | BluesKaj: =) | 19:40 |
| BionicMac | emma: What do your two resolv.conf files look like right now while the vpn is off? | 19:47 |
| BionicMac | emma: plus, according to your paste you are getting dns from a lan ip 192.168.1.1 on a particular interface Link 6 ... while your global dns is set to google 8.8.8.8 | 19:49 |
| BionicMac | My global and per interface are both set to the same servers. | 19:50 |
| emma | BionicMac: this is with vpn off: http://dpaste.com/1TWA5YC | 19:53 |
| BionicMac | looks the same. and you are connecting properly with both setups? | 19:55 |
| BionicMac | I'm real curious to see both resolv.conf fils in each state also. | 19:56 |
| BionicMac | So you have edited /etc/resolv.conf yourself though. | 19:56 |
| BionicMac | cn you 'cat /etc/resolv.onf' and 'cat /lib/systemd/resolv.conf' in both states? | 19:57 |
| BluesKaj | BionicMac, they both using the same nameserver 127.0.0.53 here | 20:00 |
| BionicMac | BluesKaj: ok . im just curious why tge hand edit is needed for emma though. | 20:02 |
| BionicMac | i under | 20:02 |
| BionicMac | the system shod take care of that ideally | 20:02 |
| BionicMac | sorry for thr mistype "i under" . switched to phone and my hands are big. | 20:04 |
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| emma | BionicMac: well it's gone back to not working now | 20:21 |
| BionicMac | emma: ok, so did you checkout both resolv.conf files? | 20:22 |
| BionicMac | emma: before you edit them , while it is not resolving, cat both files and paste please. | 20:22 |
| emma | hey sorry i missed our chance for that. | 20:23 |
| BionicMac | emma: may as well look at 'sudo systemd-resolve --status' again also. If you don't mind pasting all of that it may help coming to a permanent solution other than editing the file every time. | 20:24 |
| emma | I already went to that resolv.conf and somehow it put itself back to 127.0.1.1 | 20:24 |
| emma | so i put it to 127.0.0.53 again | 20:24 |
| emma | and now it works again. | 20:24 |
| BionicMac | emma: systemd-resolve is doing it. /etc/resolv.conf is dynamic. | 20:24 |
| emma | sorry i have to go now but i would love to find out why this happens later. | 20:24 |
| BionicMac | ok thanks. =) | 20:25 |
| Sakkn | hey guys | 20:26 |
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| emma | BionicMac: I think /etc/resolv.conf probably reverts back when I unplug my USB wiress adapter. (Which I have to use). As in, when I plug it in, NetworkManager sets it to 127.0.1.1 | 22:35 |
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| DiamondDish | s | 22:36 |
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