[21:31] <gf2> Hello. I am learning to triage bugs. I have a question. Bug number 1778322 seems to have a patch. Should it be marked as confirmed? Could someone look at that bug and let me know if I should mark it as confirmed?     The reporter has included a suggested solution which is a patch from redhat.  Thanks    ...G
[21:33] <hggdh> bug 1778322
[21:35] <hggdh> gf2: not really, somebody else *must* confirm.
[21:35] <gf2> ok, thanks hggdh   - just wanted to check with you first.   On to other bugs  :)
[21:37] <hggdh> gf2: I agree that it sounds real, but there are some points here: (1) is this issue already reported at Gnome? (2) if so, does it have a patch? (we would usually prefer a patch from upstream); (3) if no bug upstream, then you might go ahead an report it there, and provide the links ...
[21:37] <hggdh> to both the LP bug and the RH one
[21:37] <hggdh> gf2: so, you can *still* work on it :-) (if you feel comfortable, I mean)
[21:38] <gf2> I think that is a bit above my skill level at the moment. I thought I would start with bugs that I could replicate. Thanks for the advice. :)
[22:32] <gf2> Hello again. I am learning about bug triage. I see a new bug where the reporter has later said, "nevermind, it was due to messed up ~/.config/mimeapps.list from an earlier installation - can be closed"
[22:32] <gf2> Do I mark that as "invalid"?
[22:32] <gf2> https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1778549
[22:34] <hggdh> gf2: yes, you can set as invalid. Please add a comment stating something like "closing per OP's request, not a bug"
[22:34] <gf2> will do. Thanks hggdh!
[22:34] <hggdh> yw :-)
[22:36] <gf2> It has two "affects"  ubuntu-mate and thunderbird (ubuntu). Do I mark both as "invalid"?
[22:40] <hggdh> not the ubunutu-mate (a different distro), but you can close invalid Thunderbird (Ubuntu)
[22:41] <hggdh> we here have access and (a bit of) control over Ubuntu, not Mate, or other distros
[22:43] <gf2> ok. So I will leave the ubuntu-mate "affect" as status "new" for this bug
[22:52] <gf2> Hi. some of these bugs are from 2008. Shouldn't they be closed by now?   https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/240887
[22:56] <gf2> this one as well:    https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/255492
[23:01] <gf2> I have found several more, searching for thunderbird, status = new, importance = undecided.  How do I handle these really old bugs (10 years old)?
[23:12] <gf2> hggdh?
[23:17] <hggdh> gf2: you would have to check if the issue reported is no longer present -- if it is not, then you can close it
[23:17] <gf2> you mean check with the reporter to see if they still have the problem?
[23:24] <hggdh> yes, you can do that
[23:24] <gf2> ok, will do. Thanks again :)
[23:24] <hggdh> yw