[21:40] <siretart> Hi, I need some help with understanding apport wrt. to traces. In https://bugs.launchpad.net/ubuntu/+source/transcode/+bug/1782402 the user is experiencing a segfault, and I am wondering where exactly it crashes. the user first filed without apport, and I've asked him to use 'apport-collect' to add the missing information. unfortunately, this did not retrace the bug. Did I suggest something wrong? What can the report
[21:40] <siretart> er do to have launchpad do a full retrace that includes source lines and variales in libavcodec, a library the program crashing is depending on?
[21:51] <hggdh> siretart: the apport-collect did not get the crash file
[21:52] <hggdh> siretart: if there *is* a crash file for this (would be under /var/crash/) then they can open a new bug with ubuntu-bug /var/crash/<crash filename>
[21:52] <hggdh> alternatively, they could apport-retrace the crash file