=== danilo_ is now known as mandrak === test is now known as testest === testest is now known as testtesttest === testtesttest is now known as testtesttesttest [06:15] Good morning [06:57] I got strange theming issues with kubuntu 19.04 and gimp: when I launch gimp normally from menu, it looks ok: https://i.imgur.com/cESKcNi.png [06:58] but when opening a jpg from dolphin, gimp looks like that: https://i.imgur.com/IDkFFpc.png [06:58] any idea what could be the issue? [07:02] its this error here: https://www.reddit.com/r/kde/comments/6gyfss/launching_from_dolphinkonsole_and_from_krunner/ [07:04] solved === viktor_ is now known as viktor__ === viktor__ is now known as viktor_ [10:51] Hi folks === rynot is now known as cart_man === lfain_ is now known as lfain1 [15:28] Hello, i was installing Mint after Kubuntu on different partition but i cant choose it during the boot [15:29] i have installed [15:29] what could be the problem? [15:32] zerg_: linux mint doesn't boot? [15:32] then i guess the right place to seek support would be a place where this is supported. === lfain1 is now known as lfain [15:34] tomreyn: yeah [15:34] kubuntu boots [15:35] as it was before min installation [15:35] makes sense [15:35] install grub-customizer and use this [15:35] for reconfigure bootloader [15:38] aedigital: thank you [15:39] k [15:50] aedigital, be careful with the customizer it's dangerous if you're not familiar with it [15:50] zerg_, read above [15:51] ok [15:53] im not familiar [15:53] damn [15:53] mint installer should have put it in main MBR grub, isnt it? [15:53] zerg_, did you try sudo update-grub [15:53] mint installer should have put it in main MBR grub, isnt it? [15:54] depends, do you have a regular BIOS or UEFI [15:54] bios [15:54] then update-grub [15:55] thank you i wll be backin a few [15:55] gonna try [15:56] bbl [17:02] Hey all === faisal is now known as koopakoop [18:50] @tomreyn, Are you sure there is a nvidia card because it was a pretty cheap laptop [18:50] Shreddies: hi. where is "there"? [18:52] i remember we worked on something the other day, but i certainly don't have the details anymore. if you could sum things up again, incl. what you tried to achieve / solve, links to logs you posted and where we left of, this should help. [18:53] see also http://irclogs.ubuntu.com to review chat logs. [18:54] to list your graphics chipsets: lspci -knn | grep -A3 VGA | nc termbin.com 9999 [19:05] @tomreyn, 1 sec [19:07] * tomreyn watches sand dropping down the hour glass [19:07] IRC, [11.08.19 02:09] … you have ACPI Errors and PCIe Bus Errors … IRC, [11.08.19 02:09] … the latter directly affect the nvidia graphics card performance … IRC, [11.08.19 02:10] … and will be the cause of your stalls [19:08] take your time collecting the info, i'm just bantering [19:08] @IrcsomeBot, lol. [19:10] so ping me again when you posted the graphics chipset list, and a current system log journalctl -b | nc termbin.com 9999 [19:11] @tomreyn, https://termbin.com/mvl5 [19:11] so there's no nvidia, not sure why i said there was [19:12] but if there are acpi issues that's something to look at more closely. [19:12] @tomreyn, https://termbin.com/snm1e [19:13] LENOVO 81F4/LNVNB161216, BIOS 7SCN34WW 06/10/2019 [19:14] this is the latest bios already, right? [19:14] @tomreyn, fresh from Konsole,well I copied into it,the stuff you wrote above,was I not supposed to? [19:15] yes, this is fine [19:16] i'm looking at your log now, could take 5 minutes. are there any notable issues, though? [19:16] @tomreyn, I remember now,yes,because PC is from 2018,so should be the latest if not more updated BIOS than PC originally came with [19:17] ACPI BIOS Error (bug): Could not resolve [\_SB.PCI0.LPCB.HEC.ECMD], AE_NOT_FOUND (20181213/psargs-330) [19:19] you have several of these (followed by some other lines), ending in "Failed to set initial power state" and "Cannot transition from (unknown) to D3hot" [19:20] @tomreyn, how exotic,yeah I don't follow [19:21] @tomreyn, just that it froze again & no keydboard shortcuts that you listed previously worked so had to press power off button [19:21] this suggests linux may be unable to have the BIOS switch power states. [19:21] i see [19:21] @tomreyn, still confused [19:22] i have to leave for a few minutes, please read this in the meantime [19:22] !kernelparm [19:22] To add a one-time or permanent kernel boot parameter see https://wiki.ubuntu.com/Kernel/KernelBootParameters [19:22] you will need it soon [19:23] also this, which is why you'll need it: [19:23] https://iam.tj/prototype/enhancements/Windows-acpi_osi.html [19:23] back in ~ 5-10 mins [19:24] @tomreyn, alright I'll read [19:37] @tomreyn, If I understood correctly,this kinda sums it up " This lack of configuration means that when Linux is the running OS it does not have all the functionality of the system hardware available to it. As a result critical functionality such as Suspend and Resume, Shutdown, and some devices, may not work or will behave eratically." I still want dual boot with Windows to not be affected though the boot-loader is GRUB2 right? [19:39] Shreddies: sorry this was longer than planned - i'm back. you will continue to be able to dual-boot, this article does not suggest changes which would impact this. [19:41] @tomreyn, still reading so it's fine [19:43] Shreddies: ok, when you finished reading (please so finish first), please post and ping me (type "tomreyn"): sudo strings /sys/firmware/acpi/tables/DSDT | grep -i 'windows ' | sort | uniq -c | nc termbin.com 9999 [19:43] i'll continue reading your syslog [19:47] @tomreyn, ok,thanks.So we will be doing this : first add the parameter temporarily for testing with text from here https://www.kernel.org/doc/html/latest/admin-guide/kernel-parameters.html to be put in Konsole ,is that correct [19:54] Shreddies: i suggest you make those changes permanently so you don't need to fiddle with grub. you will need to reboot anyways. to make permanent changes, edit the GRUB_CMDLINE_LINUX_DEFAULT=... value in /etc/default/grub (gedit admin:///etc/default/grub), save your changes and exit the editor, then run sudo update-grub [19:55] (...then reboot and then post another log: journalctl -b | nc termbin.com 9999 ) [19:55] @tomreyn, but the end of article says : Note: The parameter(s) you've added to the GRUB_CMDLINE_LINUX_DEFAULT line are persistent, and will be in effect for every subsequent boot session (unless you remove them by repeating the procedure above). [19:56] @tomreyn, can we just do it 1 step at a time plz,getting confused already [19:56] Shreddies: i'm trying to guide you [19:57] Shreddies: so feel free to ignore what you read and do what i say, or re-read them and decide on your own approach and ask questions while you do. [19:58] @tomreyn, my bad,hang on a second [19:58] i'm totally fine with either approach, no worries. [19:59] @tomreyn, so are we doing both things in both articles? [20:01] Shreddies: the kernel parameters article is to explain two two ways how you can modify the parameters passed to the kernel to boot - making either temporary (just for the current boot) or permanent (for all future boots, unless changed later) changes. [20:02] the longer article by TJ explains how you can (try to) work around ACPI issues on broken 'BIOSes' which assume the world consits of nothing but windows, and nothing else needs to be supported. [20:03] the strategy described there involves changing the parameters passed to the kernel at boot. so having read and understood the first article helps understanding how to apply the changes suggested in the second article. [20:04] this link you posted some inutes ago - https://www.kernel.org/doc/html/latest/admin-guide/kernel-parameters.html - lists all the parameters you can pass to the kernel during boot. this is a good reference, but not really needed now. [20:04] @tomreyn, but are you sure it's an issue because If you have a dual boot, it boots one or the other, not both in parallel or did I missunderstand? [20:07] Shreddies: that's correct, you either boot into linux or windows. the issue is that when Linux tells your "BIOS" that it is Linux, the "BIOS" will only provide Linux with limited (and apparently partially broken) controls or information on how it operates and what commands can be requested,e.g. for entering suspend. because of this, TJ's article explains how to make the "BIOS" think that what is booting up there is actually Windows, and thus [20:07] trick the "BIOS" into telling Linux about all the things it can do. [20:09] this may help you work around the "ACPI BIOS Error (bug): Could not resolve [\_SB.PCI0.LPCB.HEC.ECMD], AE_NOT_FOUND (20181213/psargs-330)", and, if you're lucky, also the "kernel: pcieport 0000:00:1c.0: AER: Multiple Corrected error received: 0000:00:1c.0" issue found later on your log. [20:09] @tomreyn, toilet break brb,cat super hungry sucking up to me [20:09] another approach you could take is to disable secureboot and see whether this makes these issues go away. [20:10] @tomreyn, is that safe? Also are you sure this is a hardware issue since PC is new (made in 2018) bought a month ago [20:11] your Tor installation is also broken, since it links against a version of libssl which is not available on your system (this may be an ubuntu bug) [20:12] Shreddies: i don't think any of this is a hardware issue. i think it is a firmware (UEFI "BIOS") issue. i think that working around it as discussed on TJ's article is a safe thing to do (but obviously i cannot offer any warranties for any changes you make as a result of what i recommend in this or any other support case) [20:13] i really don't see any risk there, though [20:14] @tomreyn, ok,thanks.Gonna save stuff so can reboot.Maybe take 5 [20:14] have you made any changes, though? [20:15] and are you using Tor packages from ubuntu or the tor project? i'm wondering which ones need to be rebuilt. [20:15] @tomreyn, ehh how would I know? [20:16] @tomreyn, meant like drafts & documents saved [20:16] did you follow installation instructions on the tor projects' website, or did you just install the package? [20:16] @tomreyn, some Discover updates but that's like it [20:17] @tomreyn, what Tor website? [20:17] hmm, not sure what you mean [20:17] https://www.torproject.org/ [20:17] @tomreyn, never been on that website before [20:18] okay, you must be using ubuntu's tor builds then. [20:18] @tomreyn, donwloaded Kubuntu from their website,if that is what you mean [20:19] i'm saying i think you installed tor from kubuntus' software management application [20:20] (without configuring up additional software / apt repositories on your system beforehand) [20:20] ignore the tor stuff for now [20:20] focus on the acpi things [20:23] another ACPI bug, this one happened only after resume from suspend, and is (intel) graphics related: kernel: ACPI BIOS Error (bug): Could not resolve [^^^GFX0.AFN2], AE_NOT_FOUND (20181213/psargs-330) === cc is now known as ctr [20:24] so, yes, acpi_osi is definitely worth a try. [20:26] and you should not use suspend for now, other than for testing. [20:27] @tomreyn, so how long until I can use suspend? [20:27] @tomreyn, ready,what should I start with 1st? [20:28] Shreddies: ok, when you finished reading (please so finish first), please post and ping me (type "tomreyn"): sudo strings /sys/firmware/acpi/tables/DSDT | grep -i 'windows ' | sort | uniq -c | nc termbin.com 9999 [20:29] "tomreyn" just checking cos the @ doesn't work [20:29] no need for @ [20:29] @tomreyn [20:29] irc doesn't use it, just plain nicknames [20:30] @tomreyn, so how do I ping you? [20:31] i just explained, or tried to [20:32] you just type (without the quotation marks) "tomreyn" [20:32] tomreyn [20:32] yes, like this [20:33] @tomreyn, oh I was expecting a different colour [20:33] tomreyn sudo: strings: command not found [20:33] things do not always translate well over the telegram <-> IRC bridge [20:34] install binutils [20:34] @tomreyn> things do not always translate well over the telegram <-, oh ok,each messaging system seems to have their own way of doing things *sigh* [20:35] @tomreyn, install: missing destination file operand after 'binutils' … Try 'install —help' for more information. [20:35] yes, plenty of not-invented-here. also too many messenging systems. [20:36] Shreddies: ok, ignore "install binutils", run this command instead: "sudo apt update && sudo apt install binutils" [20:37] @tomreyn, The following additional packages will be installed: … binutils-common binutils-x86-64-linux-gnu libbinutils … Suggested packages: … binutils-doc … The following NEW packages will be installed: … binutils binutils-common binutils-x86-64-linux-gnu libbinutils … 0 upgraded, 4 newly installed, 0 to remove and 7 not upgraded. [20:37] works for me [20:38] after this installed successfully, run the previous command again: sudo strings /sys/firmware/acpi/tables/DSDT | grep -i 'windows ' | sort | uniq -c | nc termbin.com 9999 [20:38] @tomreyn, Setting up binutils-x86-64-linux-gnu (2.30-21ubuntu1~18.04.2) ... … Setting up binutils (2.30-21ubuntu1~18.04.2) ... … Processing triggers for libc-bin (2.27-3ubuntu1) ... [20:39] no need to share the output for this unless there will be errors [20:39] @tomreyn, aye aye captain! Also Discover software updates thingy says there are updates available (blue dot) https://termbin.com/4lsb [20:40] right, to quote you: "7 not upgraded" -> you have 7 pending software updates. [20:41] @tomreyn> right, to quote you: "7 not upgraded" -, so good idea to update them? [20:41] that's up to you. [20:42] it shouldn't matter for what we're doing [20:42] @tomreyn, ok,what next? [20:42] but generally you should install all security updates, yes [20:43] @tomreyn, I thought the red ones were security & blue ones liek additional features like braille [20:43] Shreddies: Run the commands in the first grey box at https://iam.tj/prototype/enhancements/Windows-acpi_osi.html and report their output [20:44] Shreddies: that's possible, i'm not familiar with how kubuntu displays those graphically. [20:46] actually you don't get additional features installed automatically, or selected for installation normally. there are just two update types really: security updates on the one hand and bug fixes (rarely feature improvements) on the other hand. [20:46] @tomreyn, this is weird,opened the link again but page was white with no grey boxrefresh fixed it though =/ [20:46] such can happen [20:46] dont worry, just keep going [20:47] @tomreyn, just to be double sure … VERSION="$(sudo strings /sys/firmware/acpi/tables/DSDT | grep -i 'windows ' | sort | tail -1)" … echo 'Linux kernel command-line parameters required: acpi_osi=! "acpi_osi='$VERSION'"' etc... that box [20:47] yes [20:48] don't copy and paste it all at once, but line by line [20:49] @tomreyn, Sourcing file `/etc/default/grub' … Generating grub configuration file ... [20:50] @tomreyn, Found linux image: /boot/vmlinuz-5.0.0-25-generic … Found initrd image: /boot/initrd.img-5.0.0-25-generic [20:50] tomreyn Found linux image: /boot/vmlinuz-5.0.0-23-generic … Found initrd image: /boot/initrd.img-5.0.0-23-generic [20:51] IrcsomeBot1: just copy and paste the full session (what you ran and what it returned) to paste.ubuntu.com when you're done, then post the link here [20:51] Shreddies: ^ [20:52] we now spent 2 hours on this [20:53] @tomreyn, sorry =( I'm really slow https://paste.ubuntu.com/p/KqH774BzvV/ [20:56] Shreddies: that's ok, i know you're doing as fast as possible. output looks good. please post this now: cat /etc/ddefault/grub | nc termbin.com 9999 [20:56] Shreddies: that's ok, i know you're doing as fast as possible. output looks good. please post this now: cat /etc/default/grub | nc termbin.com 9999 [20:56] ^ typo fixed [20:57] @tomreyn, hope it comes with free cat etc... [20:57] cats are included in the service [20:58] @tomreyn, Best service ever,now you don't get that with Windows you just get angry bieds 😊 https://termbin.com/a9t0 [20:59] :) so if you look at https://termbin.com/a9t0 this is a verbatim copy of the /etc/default/grub file [21:00] and when you ran all those commands from the grey box, what you really did was just to add the acpi_osi=! \"acpi_osi=Windows 2015\" text to this file [21:00] (you also had grub, the boot loader, updated to use this information during next boot) [21:01] so you can now reboot and then post journalctl -b | nc termbin.com 9999 again so we can see whether this workaround worked, or whether you should try tweaking the Windows version in this bis of text more [21:02] Shreddies: ^ [21:02] i mean @Shreddies [21:02] @tomreyn, I read it but didn't understand it,just the command to keep a beep at start [21:03] tomreyn rebooting [21:03] Shreddies: this file is an important factor in building the grub menu which displays when you boot, the one where you can choose to boot kubuntu or windows. [21:05] by adding acpi_osi=! \"acpi_osi=Windows 2015\" there you changed how Kubuntu will boot, making it claim it is "Windows 2015" (which i think is the same as "Windows 10") when chattign to your firmware during boot. [21:06] @tomreyn, Said pcie bus error when I shut down [21:06] so we're making Linux claim it is this Windows version to hopefully have your firmware treat us like an adult and not "something weird i don't know how to deal with" [21:06] ok, that was to be expected [21:07] @tomreyn, Lol.ok [21:07] if we're lucky you're overcoming those now [21:08] just to put all this work into perspective: we really only need to do this because you mainboard firmware is buggy as crap. [21:08] @tomreyn, lol the PC version of fake ID [21:09] chances are they'll release more firmware updates for it, and when they do, you should install them. and try whether you can undo the workaround without getting those errors on your logs again [21:09] @tomreyn, https://termbin.com/2cro [21:10] undoing just means editing /etc/default/grub and making it GRUB_CMDLINE_LINUX="" again as it used to be, followed by running sudo update-grub [21:11] ^ take note on this so you'll remember ina few months [21:11] @tomreyn, trying to understand it 1st 1 sec [21:12] line 3 of https://termbin.com/2cro shows you the parameters you booted with: Command line: BOOT_IMAGE=/boot/vmlinuz-5.0.0-25-generic root=UUID=fd3f1f40-21e6-4e99-881c-63785bd1924a ro acpi_osi=! "acpi_osi=Windows 2015" quiet splash vt.handoff=1 [21:12] once the mainboard vendor provides updated firmwares ("BIOS") and you installed them, try booting without those extra acpi_osi options again [21:13] reading the log you just posted, i see that, unfortunately, the issue is still present: ACPI BIOS Error (bug): Could not resolve [\_SB.PCI0.LPCB.HEC.ECMD], AE_NOT_FOUND (20181213/psargs-330) [21:14] also this pcieport 0000:00:1c.0: AER: Multiple Corrected error received: 0000:00:1c.0 [21:15] @tomreyn, Windows 10 Updates,right? or Lenovo stuff? [21:15] 'lenovo stuff' [21:15] bios updates for your specific computer model [21:16] @tomreyn, so ,a repeat of the "fun" BIOS adventure of the other day? [21:16] yes, but only when they released new versions [21:16] i assume you'll be on the latest version so far [21:16] @tomreyn, how will I know when they do? [21:17] you'll regularly visit the download page and see which version is offered, i guess [21:17] do you have friends who are more into computer hardware and could help walk you through this? [21:19] @tomreyn, yes but currently have a massive workload.My brother has Ubuntu but he has never done this before & doesn't know anything about it.WHat will happen if i install firmware BIOS updates and keep the changes we made in sneaking Kubuntu under the name of Windows 5? [21:20] you mean "Windows 2015" presumably? [21:21] it may prevent the issues you have now from getting solved. or help working around them. or neither. [21:21] it's not really possible to predict it. [21:23] @tomreyn, where do I go to undo that in the future ? [21:24] @tomreyn, yes 2015 too much computer lingo getting mixed up in my brain sorry [21:24] for now, you should keep rebooting, get into grub editing mode as explained at https://wiki.ubuntu.com/Kernel/KernelBootParameters#Temporarily_Add_a_Kernel_Boot_Parameter_for_Testing , look for the line starting "linux" and replace Windows 2015 by one of the other versions listed at https://termbin.com/4lsb [21:25] @tomreyn, what version do you recommend? [21:26] move up from the bottom to the top, line by line [21:27] after rebooting, run journalctl -b | grep -E '(AE_NOT_FOUND|AER: Multiple Corrected error)' and see how many lines it outputs. if less then it would output right now, you made progress. [21:28] Sunny day, [13.08.19 23:23] … [In reply to IRC] … where do I go to undo that in the future ? [21:30] undoing just means editing /etc/default/grub and making it GRUB_CMDLINE_LINUX="" again as it used to be, followed by running sudo update-grub [21:30] ^ take note on this so you'll remember ina few months [21:31] @tomreyn> @tomreyn> @tomreyn, Menu does not appear like in the article, I pressed Esc on startu [21:40] Shreddies: how do you dual boot if this menu doesn't show up? [21:41] @tomreyn, Maybe pressed Esc too soon? [21:42] how do you switch between booting to kubuntu and windows? [21:42] @tomreyn, Power off and wait then menu comes up like in photo in article except Windows appears on that menu [21:43] IrcsomeBot1: so this menu which comes up is the grub menu. it comes up by default on your system (because it's a dual boot system) so you do not need to press escape [21:43] @tomreyn, Magical unicorn powers.But seriously should I reboot somehow? [21:43] escape would normally bring it up [21:44] hmm, i'm pretty much out of patience here, it feels like i'm running in circles. [21:45] @tomreyn, My bad for wanting to follow article directions exactly. Oops! How do I get out of this menu though? [21:45] select an entry to boot by pressing enter [21:45] or press ctrl-alt-delete to reboot [21:46] @tomreyn, Yeah me too.best to do it another day. It's getting late anyway. [21:48] ok. take note of the chat, maybe review it again that other day, and you may find the info you're looking for, since i already explained all the options you have now, and how i recommend to proceed. [21:48] so my hope is that it'll get clearer by reviewing the chat log with a refreshed mind [21:49] @tomreyn, Yeah. Hitting Ubuntu on the grub menu will just make Kubuntu load like normal though [21:49] the chat log should also be available on http://irclog.ubuntu.com in ~ half an hour [21:50] https://wiki.ubuntu.com/Kernel/KernelBootParameters#Temporarily_Add_a_Kernel_Boot_Parameter_for_Testing explains how to edit an entry [21:51] you just need to skip the escape / shift step since the grub menu always shows on your system [21:51] i last explained this 9 minutes ago [21:57] @tomreyn, Found it had just somehow missed that I needed to press "e" [21:58] \o/ [22:01] @tomreyn, Can I do acpu_osi=Windows2013 and exit by ctrl alt delete & then call it a night.brain is really tired [22:03] @tomreyn, Is there no video tutorial for doing this online? I have no idea what they would call such a tutorial though [22:05] the better tuotirals are usually text only [22:06] *tutorials [22:06] https://iam.tj/prototype/enhancements/Windows-acpi_osi.html is a text only, and good. but i admit it's a rather advanced topic. === Kuub is now known as Kuuuub [22:15] @tomreyn, Yeah but I don't have the same linux /vmlinuz-4.13.0-16-lowlatency root=/dev/mapper/VG_OS-ubuntu_16.04_rootfs ro acpi_osi=! "acpi_osi=Windows 2015" splash $vt_handoff it's similar though [22:24] "e.g." stands for "exempli gratia", which is latin and "for example". it is an example. [22:24] *means [22:27] @tomreyn, My bad,I missed that bit at end of sentence,I'm making too many stupid mistakes out of fatigue best to press escape and reboot .Thanks for your help today really appreciate you being patient with the slow ignoramus 🐌 [22:28] You're welcome, Shreddies. [22:29] @tomreyn, Sleep well! [22:29] you, too. [22:30] @tomreyn, I shall be having dreans of lines of sudo stuff ha ha [22:31] sorry to hear this. [22:33] @tomreyn, there are worse things to dream about,so it's fine