| silverlion | aloha everybody - I could use a little support with an OOPS that occurs while loggin into my freshly designed launchpad account | 12:51 |
|---|---|---|
| wgrant | silverlion: What's the OOPS ID that it asked you to report? | 12:55 |
| silverlion | wgrant OOPS-4ad350af7fed72f7609da11d4a4641d7 | 13:02 |
| ubot5 | https://oops.canonical.com/?oopsid=OOPS-4ad350af7fed72f7609da11d4a4641d7 | 13:02 |
| wgrant | silverlion: It looks like you have an existing Ubuntu One and Launchpad account, the latter with the same email address as your new Ubuntu One account, which is causing an error. | 13:03 |
| wgrant | Oddly, it also looks like your Launchpad account has previously had two other Ubuntu One accounts associated, though they've both since been deleted. | 13:03 |
| silverlion | wgrant well there is a little story behind that | 13:04 |
| wgrant | Are you aware of these other accounts? | 13:04 |
| silverlion | wgrant yes I am ... long story short: if you look up silverlion on on the ubuntu wiki you will find, that I have been active between 2008 - 2016 | 13:05 |
| silverlion | wgrant end of story: in 2016 I went with a little "blow" and took 4 years to cool off and focus on other things iRL | 13:05 |
| silverlion | but now I am settled that far that I can contribute (if needed) | 13:06 |
| wgrant | That's good to hear. | 13:06 |
| wgrant | Are you attempting to restore access to your existing Launchpad account, ~silverlion? | 13:06 |
| silverlion | wgrant if that would be possible? | 13:06 |
| silverlion | my current mail adress should have been verified by now | 13:07 |
| wgrant | There's already an existing Ubuntu One account, with two variants of a Gmail address attached. If you have access to either of those, I'd recommend that you delete the Ubuntu One account that you created today and log in as the one from 2011 (doing a password reset, if necessary). | 13:07 |
| wgrant | If you don't have access to those email addresses, I can verify things and manually link your new account. | 13:08 |
| silverlion | wgrant permission for a pm? | 13:08 |
| wgrant | silverlion: Of course. | 13:08 |
| wgrant | silverlion: There's a complication that I'll need to sort out on Monday. Can you drop an email to feedback@launchpad.net to track this? | 13:26 |
| wgrant | All the verification is in order, just a technical issue. | 13:26 |
| silverlion | wgrant should said email state anything in particular f. ex. reference to our conversation? | 13:27 |
| wgrant | silverlion: Yep, just in case someone other than me picks up the ticket first | 13:28 |
| wgrant | Don't want them to be dreadfully confused :) | 13:28 |
| silverlion | wgrant neither would I | 13:28 |
| silverlion | wgrant is launchpad looking for help in regards of public relations & community management by any chance? | 13:29 |
| silverlion | :-D | 13:29 |
| wgrant | Not at the moment, I'm afraid. | 13:30 |
| silverlion | wgrant no need 2 be sorry ^^ | 13:30 |
| silverlion | wgrant I will reference you for any details to keep the email short and simple. is that fine with you? | 13:33 |
| wgrant | silverlion: Yep, that's fine | 13:34 |
| wgrant | Thanks | 13:34 |
| silverlion | wgrant thnx | 13:34 |
| * wgrant heads to sleep | 13:34 | |
| silverlion | wgrant email is away ... have a good night sleep ... greetings from europe | 13:35 |
| silverlion | wgrant thanx a lot for the help! | 13:36 |
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