[00:32] <bigpod> currently i cannot log in to launchpad all i get is Oops! page
[00:36] <sarnold> bigpod: usually the team needs an oops-id to figure out what might be going on
[00:37] <sarnold> bigpod: did you get a number to go with it?
[00:37] <bigpod>  OOPS-3cdab81c4573e9cb1770b53bb869ffab
[00:37] <ubot5> https://oops.canonical.com/?oopsid=OOPS-3cdab81c4573e9cb1770b53bb869ffab
[00:41] <sarnold> my **guess** is that it does not like your name :( we do have users with accented names but perhaps not in the username, eg https://launchpad.net/~stgraber
[00:45] <bigpod> i havent changed my username and but i didnt log in since end of april start of may
[00:46] <bigpod> but could be that i changed something on main ubuntu one account
[00:50] <sarnold> I suggest sticking aroud a while, ilasc will hopefully be online in ~seven hours and might know what's up
[00:52] <bigpod> i guess i will come back on after i wake up
[03:18] <guiverc> OOPS-31b11f108e721633529066220ca65fdd
[03:18] <ubot5> https://oops.canonical.com/?oopsid=OOPS-31b11f108e721633529066220ca65fdd
[03:18] <guiverc> numbers vary on retries
[03:21] <sarnold> guiverc: iirc that one is just "yeah that happens" :/ hopefully it'll execute to completion eventually
[03:22] <guiverc> thanks sarnold
[03:23]  * guiverc adds though started 12:51; ~30 mins ago on this report
[03:23] <sarnold> ouch :(
[03:25] <guiverc> part of that time is me 'again in a couple of mins' so not all active.. time of first was bounces@canonical email
[03:32]  * guiverc wonders if the `apport-collect` which died during reporting & is now locked, then I switcehd to file bug manually on this other box.. if the first box is creating a lock for me..  and it'll magically work at 13:51 when my 1hr permission on 'live' system ends..
[03:36] <sarnold> :(
[03:53] <guiverc> :(  nope still no luck... lp has issues
[04:51] <guiverc> been trying 2 hrs & still endless errors... can't even file a bug about lp not responding :(
[05:51] <guiverc> now 3hrs trying to file a bug, lp is ...
[06:01] <Tengu> hello there! seems the authentication is dead... any clue?
[06:11] <guiverc> no just lp is slow & constant OOPS; I gave up trying to file using apport-collect/ubuntu-bug & am trying to file using browser & just OOPS-d64de8fabe10336e6659a071cfb8a861 or equiv for over 3 hrs now
[06:11] <ubot5> https://oops.canonical.com/?oopsid=OOPS-d64de8fabe10336e6659a071cfb8a861
[07:13] <tomwardill> sarnold, guiverc, Tengu: Some python3 porting work has unfortunatley broken login for users with non-ASCII characters in their name.
[07:14] <tomwardill> We've proposed a fix upstream, but should be landing and deploying a local patch for it today
=== tomwardill changed the topic of #launchpad to: Login broken for non-ASCII names | Help contact: ilasc (08:00-17:00 UTC Mon-Fri) | Launchpad is an open source project: https://dev.launchpad.net/ | This channel is logged: http://irclogs.ubuntu.com/ | User Guide: https://help.launchpad.net/ | Support and spam reporting: https://answers.launchpad.net/launchpad
[07:15] <Tengu> tomwardill: meh....
[07:15] <guiverc> thanks tomwardill, my name shouldn't be impacted, however other problems often compound, maybe issue b/c of users subscribed to packages et.al...  thanks
[07:15] <Tengu> utf-8, that thing breaking everything in python, right? :)
[07:16] <tomwardill> Tengu: in this case, string handling differences between py2/3 in an upstream library, yeah
[07:17] <tomwardill> guiverc: a good point, I don't know what the causes of your OOPS is, I'll pass it along
[07:18] <Tengu> tomwardill: I can confirm, my firstname has a "é" in it :)
[08:45] <cjwatson> guiverc: Your OOPSes are from trying to load https://launchpad.net/linux.  While I'm sure we need to fix something there, that isn't likely to be the correct bug filing target anyway (/linux is a representation of the upstream Linux project, and upstream Linux developers aren't likely to read bug reports on Launchpad).  So you can very likely fix this by not trying to do that ...
[08:46] <guiverc> thanks cjwatson, I was trying to file the bug I was unable to via ubuntu-bug..   I'll correct & thank you !
[08:48] <cjwatson> guiverc: I don't think ubuntu-bug would have taken you to /linux; I would expect it to try to file on /ubuntu/+source/linux (assuming this is a kernel bug).  So perhaps that was a different problem?
[08:49] <cjwatson> The first OOPS you reported here was from /linux though.
[08:49] <guiverc> nah sorry cjwatson, it's a regression in 5.4 kernel I believe for i386... why I was trying to go to linux page (`ubuntu-bug linux` is where I started..)
[08:49] <cjwatson> Right, but that ought to use /ubuntu/+source/linux
[08:49] <guiverc> sorry my last was hopelessly confusing..
[08:49] <cjwatson> I think you followed a confusing link from a search
[08:50] <guiverc> Yep... Thank you once again.
[08:50] <guiverc> (sorry I replied before I'd fully read your post; My confusion & mistake; apologies)
[08:50] <cjwatson> It looks like ProductDownloadFileMixin.latest_release_with_download_files is inefficient for projects with very many releases
[08:51] <cjwatson> And:
[08:51] <cjwatson> In [1]: len(lp.projects['linux'].releases)
[08:51] <cjwatson> Out[1]: 2440
[08:51] <guiverc> your suggestion & my page instantly displays.. Thanks cjwatson !
[08:56] <cjwatson> guiverc: I filed https://bugs.launchpad.net/launchpad/+bug/1892003 for at least the most obvious problem here
[08:56] <ubot5> Ubuntu bug 1892003 in Launchpad itself "ProductReleaseFileMixin.latest_release_with_download_files is inefficient for projects with many releases" [High,Triaged]
[08:59] <guiverc> thanks
[09:02] <cjwatson> Landing fixes for the extremely embarrassing non-ASCII name bug now
[09:02] <cjwatson> Should be able to deploy that later today, as Tom said
[09:05] <cjwatson> (My own daughter has a non-ASCII name.  Although she's a bit young to have a Launchpad account yet ...)
[10:09] <bigpod> how can i log in to launchpad since in my name is a 2 non ascii characters. Is it just a change on ubuntu one (full name field)?
[10:10] <bigpod> ilasc
[10:12] <ilasc> hi bigpod: We've proposed a fix upstream, but should be landing and deploying a local patch for it today, we'll need to wait for that to enable login for non ascii characters
[10:13] <bigpod> thanks
[12:21] <a__pi> im trying to login in launchpad and i'm receiving "Sorry, something just went wrong in Launchpad.
[12:22] <a__pi> different browsers and same reply
[12:25] <tomwardill> a__pi: there's an error with handling usernames / names that have non-ASCII characters in at the minute, the fix is being deployed soon
[12:26] <cjwatson> Let's check the OOPS though
[12:26] <cjwatson> a__pi: Do you get an OOPS ID?
[12:28] <a__pi> whats an oops id ?
[12:28] <a__pi> is a ubuntu one loggin
[12:28] <a__pi> login
[12:29] <a__pi> tried with different browser and connections
[12:30] <cjwatson> a__pi: There should be an error ID on the page, starting with "OOPS-"
[12:31] <a__pi> (Error ID: OOPS-25455b7f9167f951d61dec5c61a1f51e)
[12:31] <ubot5> https://oops.canonical.com/?oopsid=OOPS-25455b7f9167f951d61dec5c61a1f51e
[12:33] <a__pi> can i reply a bug report by mail ? i never used launchpad
[12:35] <cjwatson> Right, that error is the one that will be fixed later today
[12:35] <cjwatson> You can reply by email, yes: https://help.launchpad.net/Bugs/EmailInterface
[12:36] <a__pi> thx :)
[12:36] <cjwatson> (That page is a lot of words but in practice if you just want to send a simple text reply you can do that by replying to the email as you'd expect)
[13:32] <snutter> Hi! Trying to report a bug for iputils-ping on ubuntu 20.04 but I'm getting an OOPS message when logging in to my Ubuntu One account on my way to the lauchpad bug page. Is there anything wrong with launchpad services today?
[13:34] <tomwardill> snutter: can you give me the OOPS ID?
[13:35] <snutter> Sure: OOPS-03f530a6f0121429d91dc458bba276a6
[13:35] <ubot5> https://oops.canonical.com/?oopsid=OOPS-03f530a6f0121429d91dc458bba276a6
[13:35] <tomwardill> we have a current problem with logging in with non-ascii characters in a username/name that should be fixed shortly
[13:35] <tomwardill> yep, that's the same problem. Hopefully fixed today, we're preparing a deployment now
[13:35] <tomwardill> sorry about that
[13:36] <snutter> Ok, that might be it. I have one nonascii letter in my first name
[13:37] <snutter> I guess I can live with ping printing IP addresses backwards for the rest of today :-)
[13:38] <tomwardill> ... that's quite a bug :)
[13:41] <snutter> Yeah, it's a bit confusing :-) Started since upgrading to 20.04. Seems to only happen when it prints the gateway address on host redirect (i think). Tcpdump interprets the incoming packets correctly so I'm pretty sure it's just ping doing something funky.
[13:45] <snutter> Thanks for the quick response, I'll try reporting the bug later today.
[13:46] <tomwardill> no problems, sorry for the inconvenience!
[13:48] <cjwatson> Somebody put right-to-left Unicode characters in your gateway host name? :)
[13:51] <tomwardill> ...
[13:51] <tomwardill> okay, new best mean trick to play on sysadmins
[13:53] <cjwatson> Just confirmed the openid unicode fix on one of our test instances, so progress
[14:02] <luna_> Hello, should the translations for Groovy be active now or not?
[14:02] <luna_> seb128 sent me here
[14:02] <luna_> Translation page is not available
[14:02] <luna_> Translations for this release series are not available yet.
[14:02] <luna_> https://translations.launchpad.net/ubuntu/groovy/
[14:04] <seb128> I'm getting 'Groovy is the current translation focus for Ubuntu.' but I'm member of some teams, I get the same error in a private session
[14:06] <luna_> maybe its not open to the public yet?
=== pappacena changed the topic of #launchpad to: Login broken for non-ASCII names | Help contact: pappacena  (12:00-21:00 UTC Mon-Fri) | Launchpad is an open source project: https://dev.launchpad.net/ | This channel is logged: http://irclogs.ubuntu.com/ | User Guide: https://help.launchpad.net/ | Support and spam reporting: https://answers.launchpad.net/launchpad
[14:08] <cjwatson> seb128: We emailed ubuntu-translation-coordinators and nobody responded.  https://lists.launchpad.net/ubuntu-translations-coordinators/msg11556.html
[14:08] <cjwatson> ubuntu-translations-coordinators, rather
[14:08] <cjwatson> seb128: So the remainder of the steps on https://wiki.canonical.com/Launchpad/Translations/UbuntuOpenings, from step 8ish onwards, likely still need to be done
[14:09] <seb128> cjwatson, is there anyone still on the receiving end?
[14:09] <cjwatson> seb128: IDK, I saw you emailing the list so I thought you might be, but maybe that's just bugs
[14:09] <cjwatson> seb128: Gunnar has responded in the past
[14:10] <cjwatson> luna_,seb128: Anyway, I imagine initial imports have happened by this point, so let me poke cron schedules and such
[14:11] <seb128> cjwatson, I'm on ubuntu-translators@ but not -coordinators, I might have replied to emails where the first one was Cced
[14:11] <luna_> cjwatson: ah alright wanting to helping with Swedish when i can
[14:12] <luna_> but if there is things still to fix and if Gunnarhj or someone needs to do things i can wait
[14:12] <seb128> cjwatson, also it seems like something that doesn't really need input from a coordinator, unsure why the process is like that though, might be some historical reasons I don't understand
[14:12] <cjwatson> seb128: Mm, it may be a historical vestige
[14:13] <seb128> I would be happy with having the steps changed to be 'wait for the initial import to be done, then flip the flag'
[14:13] <seb128> I'm looking at the import queue now, always good to review those
[14:14] <cjwatson> seb128: Yep, I've just updated that wiki page to avoid blocking on u-t-c
[14:14] <seb128> cjwatson, thanks!
[14:14] <cjwatson> Since this has been a problem more than once
[14:19] <luna_> so you gonna open up later today or during this week?
[14:42] <cjwatson> Let's call it later this week.  If it's today it'll be a bonus
[14:43] <cjwatson> I have two other urgent things though
[14:46] <luna_> cjwatson: i got added by seb128 or GunnarHj so i am giving suggestions for Swedish for 20.10 now :)
[14:46] <luna_> he saw me post in #ubuntu-desktop
[14:47] <luna_> so this is atleast solved for me now
[14:51] <luna_> thanks
[15:02] <sarnold> tomwardill: oh! that makes sense :( python3 *sigh*
[15:33] <cjwatson> More the difficulty of bilingual web code (it's still running on python2), but yes
[16:36] <cjwatson> seb128: Could I have a review of https://code.launchpad.net/~cjwatson/langpack-o-matic/groovy/+merge/389488 ?
[16:50] <cjwatson> Tengu,a__pi,snutter: Apologies for the problems.  That's fixed now.
=== cjwatson changed the topic of #launchpad to: Help contact: pappacena  (12:00-21:00 UTC Mon-Fri) | Launchpad is an open source project: https://dev.launchpad.net/ | This channel is logged: http://irclogs.ubuntu.com/ | User Guide: https://help.launchpad.net/ | Support and spam reporting: https://answers.launchpad.net/launchpad
[16:53] <a__pi> no problem thx for your work!
=== ijohnson is now known as ijohnson|lunch
[18:05] <seb128> cjwatson, reviewed, we should probably remove eoan unsure if you want to do that at the same time? it's fine in another commit later
=== ijohnson|lunch is now known as ijohnson