[13:04] <penguin42> anyone else on Symbio energy?
[13:08] <daftykins> afternoon all
[13:08] <daftykins> that an electric supplier up north?
[13:14] <penguin42> yeh
[13:15] <penguin42> there reading sybmission page seems to have 404'd;  there's an OFCOM final notice for financials due next week
[13:15] <penguin42> s/ofcom/ofgem/
[13:15] <daftykins> ooh so they might be in hot water?
[13:17] <penguin42> wouldn't surprise me; I've got a history of killing energy suppliers - but normally a few months after I've finished with them :-)
[13:18] <daftykins> hehe
[13:21] <zxmpi> if an energy company can't keep the lights on... :-P
[13:22] <penguin42> https://www.ofgem.gov.uk/publications/symbio-energy-final-order    I guess we find out in a week if they submit the financial data
[17:42] <webpigeon[m]> Penguin42: https://symbioenergy.co.uk/ loads here
[17:43] <webpigeon[m]> oh, reading page
[17:43] <webpigeon[m]> ignore me
[17:43] <penguin42> webpigeon[m]: It was falling over after trying to get to the submit reading and having logge din
[17:44] <webpigeon[m]> ah, probably spent all the server money on the slightly askew marquees on the homepage xD
[17:44] <penguin42> ah, actually they've fixed it
[17:45] <webpigeon[m]> bug report over telegram/irc strike again? o.o
[17:46] <penguin42> webpigeon[m]: It's probably the only way with them; their phone lines are almost impossible to get through and they don't answer email for months
[17:50] <webpigeon[m]> at least they have a phone line, mine doesn't even have that. Makes you play choose your own adventure with the helpbot until it gives up and lets you chat to a human via mobile chat
[17:55] <penguin42> which is that?
[17:59] <zxmpi> it's a modern text adventure game :-)
[17:59] <webpigeon[m]> pure planet
[17:59] <zxmpi> worthy of infocomm
[18:00] <webpigeon[m]> zxmpi: it's dark, you are likely to be eaten by a grue. State your issue succinctly so I know what I can help with.
[18:01] <penguin42> webpigeon[m]: I'm somewhat skeptical of anything that claims to be 100% carbon free; our wind generation is way too random for that
[18:01] <zxmpi> inventory
[18:01] <webpigeon[m]> meh, I live in cornwall :P
[18:02] <webpigeon[m]> zxmpi: 1 slightly screwed up letter demanding a meter reading, even though you have a smart meter, a half-finished cup of cold coffee
[18:02] <zxmpi> north
[18:04] <webpigeon[m]> zxmpi: Sorry - our support representatives are too busy to help with, "north", please wait for 280 years until the next available operator is available
[18:04] <webpigeon[m]> penguin42: yeah - there some something very cryptic about something involving shell or something recently.
[18:05] <webpigeon[m]> I never did a response to my, "can I use your bot/app as an example of bad UI/UX in my HCI lecture" question :(
[18:06] <zxmpi> how big is their 'app'?
[18:07] <zxmpi> oops.
[18:07] <zxmpi> examine app :-)
[18:07] <webpigeon[m]> 17MiB not including user data
[18:07] <zxmpi> madness
[18:08] <webpigeon[m]> yeah, it's not a native app - it's the same as the one you can dig out of their website if you click the right link sequence there
[18:09] <zxmpi> i know that one... 'Hold R on controller 1, turn on and release R at the title screen. During game pause the game and press B, Up, B, A.'
[18:09] <webpigeon[m]> 😛
[18:10] <zxmpi> god mode in doom :-P
[18:11] <webpigeon[m]> I think their bot's cheat code was something like, "we didn't install the meter, so it's not our problem"
[18:14] <zxmpi> yes had same problem here where they came out and installed 1 smart meter. and left the 2nd meter alone. then came out and wondered why they couldn't read the 2 meters
[18:14] <webpigeon[m]> :P
[18:14] <zxmpi> then sent a new install guy who replaced the old meter and the new meter as it wasn't installed properly
[18:15] <zxmpi> right time to have a wander away from keyboard o/
[18:16] <webpigeon[m]> my smart meter was installed before I moved in, it's just apparently not that smart XD
[18:16] <daftykins> enjoy \o
[18:16] <webpigeon[m]> have a good wonder