| laney | https://code.launchpad.net/~jugmac00/launchpad/+git/launchpad/+merge/410593 😎😎😎😎😎😎😎😎😎😎😎 | 14:39 |
|---|---|---|
| RikMills | did someone pull a cable by mistake on LP? web and api erroring here | 17:45 |
| cristiangsp | https://launchpad.net/wabsprint.co.uk | 17:45 |
| cristiangsp | oops | 17:45 |
| sarnold | it's unhappy, yeah | 17:45 |
| cristiangsp | Issues with Librarian are making Launchpad extremely slow/down | 17:46 |
| cristiangsp | we are working on it | 17:46 |
| RikMills | ok, thanks. nothing super urgent here, so will happily wait :) | 17:47 |
| cristiangsp | it seems that we are back to normal | 18:04 |
| JimAvera | I'm getting "Bad bot...go away" trying to reset my pw. What causes this? | 18:09 |
| JimAvera | I copy-past my pw from a pw manager. It is too long & random to hand type | 18:09 |
| JimAvera | chromium browser 95.0.4638.54 on Ubuntu | 18:10 |
| sarnold | when were you getting that? if it was when you joined, then launchpad was pretty unhappy at that time, and it's probably worth trying again | 18:11 |
| sarnold | if just ten seconds ago, then hopefully someone with more knowledge will have something to suggest :) | 18:11 |
| JimAvera | I joined ages ago, but the pw remembered by my browser doesn't work so I tried to change it with the "reset password" feature. Happened just now. | 18:11 |
| JimAvera | So I'm getting "Bad bot...go away" right now | 18:12 |
| JimAvera | Is there a working support email address? | 18:14 |
| sarnold | I'm not sure, I always use https://answers.launchpad.net/launchpad/+addquestion | 18:16 |
| cristiangsp | please send all the details to this email: feedback@launchpad.net as you cannot submit a question (because you cannot access you account) | 18:16 |
| cjwatson | But also, password reset is SSO not Launchpad | 18:17 |
| cjwatson | See https://help.ubuntu.com/community/SSO/FAQs/BadBot, and isd-support@canonical.com if that isn't enough to get things working | 18:19 |
| cjwatson | (the latter goes to the SSO ticket queue) | 18:19 |
| JimAvera | Ok, thanks. I just sent email to feedback@launchpad.net | 18:22 |
| JimAvera | I read the FAQ about "Bad bot" and it is not very helpful, basically saying use a different browser or hand-type the password. Both are unreasonable IMO (particularly with long random passwords) | 18:22 |
| cristiangsp | I would suggest to send the email to isd-support@canonical.com as it seems they are gonna able to provide you better help with this particular issue | 18:26 |
| JimAvera | Would someone out there mind trying "reset password" using chromium browser? | 18:28 |
| JimAvera | (if the same error occurs it will be good to know; and -hopefully- your old pw will still be valid so you can log in) | 18:28 |
| JimAvera | And, I forgot to say, using copy-paste from a terminal window to enter the new password | 18:29 |
| cjwatson | JimAvera: "reset password" works fine for me in Chromium | 18:30 |
| JimAvera | Hmm. (with copy-pasting the pw?) | 18:30 |
| JimAvera | Maybe my IP (randomly assigned by ISP) is on some blacklist... | 18:31 |
| cjwatson | I only went through the first stage of the password-reset workflow, so no password to type | 18:31 |
| cjwatson | It's not an IP blacklist. "Bad bot" means that your browser is auto-filling a honeypot form field that isn't supposed to be auto-filled | 18:31 |
| cjwatson | So it may be a browser extension or something along those lines | 18:31 |
| cjwatson | Maybe look for form history for that site that you can clear | 18:31 |
| cjwatson | Or see what extensions you have installed | 18:32 |
| JimAvera | Ok, thanks. I'll try that. Chromium seems to auto-fill forms spontaneously quite a lot. | 18:32 |
| cjwatson | If you poke at the page source, you'll find a field that's supposed to be left blank to prove your humanity :) | 18:33 |
| cjwatson | Definitely not about copying and pasting your password from a password manager; that's of course good practice and we encourage it | 18:35 |
| JimAvera | Re "Bad bot...": Still occurs with all extensions disabled and all auto-fill options disabled; however it does not occur in an 'Incongnito' window. I wonder what is auto-filling that hidden field? | 19:20 |
| === lukedashjr is now known as luke-jr | ||
| === lukedashjr is now known as luke-jr | ||
| === lukedashjr is now known as luke-jr | ||
| === lukedashjr is now known as luke-jr | ||
| Eickmeyer[m] | I know there were some issues earlier, but are there any delays in package publishing after build/upload in PPAs? | 21:51 |
| cjwatson | Eickmeyer[m]: ah yes, thanks, looks like it got stuck. I've asked for it to be poked with a sharp stick | 21:59 |
| Eickmeyer[m] | cjwatson: Perfect, thanks! | 21:59 |
| cjwatson | Should be catching up now. | 22:00 |
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