=== lukedashjr is now known as luke-jr
=== juliank is now known as Guest5123
=== ChanServ changed the topic of #launchpad to: Help contact: jugmac00 (07:00-16:00 UTC) | Launchpad is an open source project: https://dev.launchpad.net/ | This channel is logged: http://irclogs.ubuntu.com/ | User Guide https://help.launchpad.net/ | Support and spam reporting: https://answers.launchpad.net/launchpad
[16:12] <zul> how do I report a lost 2FA device?
[16:16] <jugmac00> There is https://help.ubuntu.com/community/SSO/2FactorAuthentication?action=show&redirect=SSO%2FFAQs%2F2FA and https://help.ubuntu.com/community/SSO/FAQs/2FactorAuthentication
[16:18] <jugmac00> Especially https://help.ubuntu.com/community/SSO/FAQs/2FactorAuthentication#Help might be applicable
[16:19] <zul> jugmac00:  yeah I cant actually add another device because its asking me for a verifcation code
[16:20] <jugmac00> Then write to isd-support@canonical.com as suggested.
[16:20] <zul> ok
[16:24] <zul> Whats the turn around time on that? This is blocking me from logging into openstack's gerrit 
[16:37] <jugmac00> Sorry, no clue. As you said it asks for a verification code. Don't you have any backup codes?
[16:51] <zul> Its fixed now thanks
[17:18] <mdeslaur> zul: cat ate your yubikey? ;)
[17:43] <zul> mdeslaur:  that or the christmas tree
[17:50] <jugmac00> zul: Wanna share the solution? So I could help the next one with 2FA issues?
[17:51] <zul> jugmac00: i contacted canonical-isd@canonical.com like you said
[17:51] <zul> I guess I was a special case