[04:51] <ball> Can I install a .deb from the cli?
[04:51] <ball> I'm not having much luck otherwise
[04:52] <ball> Oh hang on, it's opening in "Software install"
[13:50] <penguin42> right, half hour call with Virgin to get them to take the price back down 
[13:52] <zxmpi> make sure they know you're on a mobile or wireless phone so you can take bathroom breaks if necessary while on this call... establish dominance :-P
[13:54] <penguin42> it really did take about 15 20 mins of him just typing/waiting for someone else
[13:55] <zxmpi> waiting for you to crack first
[13:55] <penguin42> yeh
[13:56] <penguin42> the standard list for the 100Mbps is ~£45 for non-new-customers, I got it back down to £28
[13:56] <zxmpi> ignore me, just putting a movie on in background... ::hits play on seven samurai::
[14:01] <penguin42> I was typing away doing my email
[17:54] <daftykins> penguin42: what point did you have to argue to bring it down?
[18:23] <penguin42> daftykins: None, just to had to ask, I muttered things about having already bought a 4G modem (due to previous cable outages) and how there were good mobile deals now
[18:24] <penguin42> daftykins: you have to navigate the menu to the 'I'm thinking of leaving' and that gives you different people who try and keep you - it doesn't always work, but just asking has a fair chance of getting you the introductory price they give to new customers
[18:24] <daftykins> do they keep bumping up cable internet fees if you leave it unchecked or something?
[18:24] <daftykins> ah yeah the old classic customer retention team
[18:24] <penguin42> daftykins: The bump you can't do much about, but the difference between new/normal customer you can, and if you have outages they'll give you reduced bills for a year or so, which for me was about to run out
[18:25] <daftykins> ah har
[18:27] <penguin42> I normally have one or two bad months a year where it's dodgy, especially when it's cold
[18:30] <penguin42> so then I buy a giffgaff 10 or 20G goody bag for the month
[18:30] <penguin42> and I have a little script that flips the routing