| arraybolt3[m] | Hey, I'm trying to help a new user get a Launchpad account set up so they can help contribute to Lubuntu, but for some reason it is behaving very strangely. It kept telling him "invalid validation link" when he would click on the link to verify his account, and he'd end up having to get another verification email. I also noticed that I had some difficulties logging into the Ubuntu Wiki earlier today. In the event these aren't known | 04:48 |
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| arraybolt3[m] | issues, can someone look into what's going on with Ubuntu One? | 04:48 |
| arraybolt3[m] | (I think he finally got the account made thankfully.) | 04:49 |
| murmel | arraybolt3[m]: I can remember that I also had that issue. turned out (for me) some addon was messing up the link (I assume some tracking removing addon) | 06:32 |
| cjwatson | arraybolt3[m]: Glad you got it fixed. FWIW, the Launchpad team doesn't maintain SSO / Ubuntu One (the login system) | 09:49 |
| arraybolt3[m] | Oh... my bad, thank you for your help anyway! | 10:18 |
| schopin | I've been trying to mark bugs as duplicates but this consistently times out, even after waiting "a few minutes". Is there anything going on? (marking 1961774 as duplicate of 1868517) | 11:15 |
| guruprasad | This issue appears to be happening because the backend is returning a 503 error. | 11:32 |
| cjwatson | Is there an OOPS ID? | 11:33 |
| guruprasad | I got OOPS-3423657c872d4b74f2bde8dfe3f414ff from the XHR request's response but the OOPS system doesn't (yet?) know about it. | 11:53 |
| murmel | is something going on with launchpad? can't login :/ | 12:06 |
| cjwatson | murmel: Can you be more specific? | 12:22 |
| cjwatson | murmel: For example, do you get an error ID? | 12:22 |
| murmel | cjwatson: just tried again: OOPS-66f4ac87ab5645b1e807f3d61609a518 | 12:23 |
| cjwatson | murmel: Give me a few minutes and I'll fix your account | 12:24 |
| murmel | cjwatson: thank you very much :) | 12:24 |
| cjwatson | murmel: Ah, I see, you deactivated your account and that caused some confusion | 12:25 |
| cjwatson | And I guess deleted your SSO account and then changed your mind? | 12:26 |
| murmel | cjwatson: yup :/ | 12:26 |
| cjwatson | Ugh, the deactivated account had a PPA, hang on a minute while I work out what to do here | 12:27 |
| murmel | cjwatson: doesn't it get autodeleted? | 12:28 |
| cjwatson | Oh, it's empty, I'll just delete it | 12:28 |
| cjwatson | Well normally it wouldn't matter since it becomes invisible, but it causes some difficulty on reactivation/renaming like this | 12:29 |
| murmel | cjwatson: yeah I wanted to bpo stuff, but I (sadly) ragequit :/ | 12:29 |
| cjwatson | Just waiting for the empty PPA to finish deleting, takes a publisher cycle | 12:30 |
| murmel | thanks again. need to report a bug, one of the reasons why I need the ubuntu account :/ | 12:30 |
| guruprasad | cjwatson, the OOPS corresponding to the thing that schopin tried to do says the exception is `lp.services.webapp.adapter.RequestExpired: request expired.` | 12:55 |
| guruprasad | Does this mean the database query didn't complete in the expected time, within the timeout? | 12:56 |
| cjwatson | murmel: Sorry for the delay - you should be able to log in now | 12:59 |
| murmel | cjwatson: no worries. and thanks :) | 13:00 |
| cjwatson | guruprasad: Yes, that's usual for a timeout, the interesting bit would be the query log not the exception in that case | 13:00 |
| schopin | Is that something I can provide you from client side? | 13:00 |
| cjwatson | schopin: no | 13:00 |
| cjwatson | but the OOPS should have it (I haven't looked) | 13:00 |
| cjwatson | Looking at the target bug it's probably the known thing where bugs on very many source packages don't perform well | 13:02 |
| cjwatson | Because all the structural subscription lookups get pretty expensive | 13:03 |
| cjwatson | So this is not so much something particular going on as that bugs like this have always been a bit of a problem | 13:03 |
| cjwatson | Hm, autoconfirmation is probably in the mix too | 13:17 |
| cjwatson | Which suggests that it might be possible to improve the situation with some more caching - looks like it's trying to confirm each bug task in turn? | 13:18 |
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