| bgilbert | hey all, I'm getting an "Oops!" page when I try to log into launchpad, and the page sent me here | 00:24 |
|---|---|---|
| bgilbert | possibly relevant: I had a pre-SSO launchpad account, but there didn't seem to be a way to recover it, so I created a new Ubuntu One account with the same email address | 00:24 |
| === lukedashjr is now known as luke-jr | ||
| ismail | Hi all, for a long time now I can't login to my Launchpad account via Ubuntu One. It says "Sorry, something just went wrong in Launchpad." Username: ismail@i10z.com, recent Error-ID: OOPS-7b7824cad424d704c0bba68cd6f0b5eb Would anyone be able to look at this and give me a clue what might be happening? | 09:10 |
| cjwatson | bgilbert: If you can give us the OOPS ID then we can fix your account | 13:15 |
| cjwatson | ismail: I guess you deleted and recreated your SSO account in 2017? | 13:17 |
| cjwatson | ismail: Since you have a GPG key attached to your account, I might as well make use of it. Please decrypt the email I just sent you and follow the instructions there | 13:24 |
| ismail | cjwatson: Sounds correct, msg decrypted and msg sent to you :) | 14:07 |
| cjwatson | ismail: OK, you should be able to log in now | 16:26 |
| ismail | cjwatson: Thank you! It worked. | 16:57 |
| bgilbert | cjwatson: it is: OOPS-c7c564b110973c9e32d7dfbc62446771 | 21:22 |
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