=== mwhudson_ is now known as mwhudson
=== gurupras- is now known as guruprasad
[14:54] <inucat> Excuse me, I was guided to here for login failure. What should I do first, please?
[14:58] <LocutusOfBorg> bos02 is having some rest time, judging by the ppc64el workers that are currently cleaning
[15:06] <cjwatson> LocutusOfBorg: I do wish you'd stop describing it sarcastically :(  it's being worked on
[15:06] <cjwatson> inucat: Are you seeing an OOPS ID or something like that?
[15:07] <LocutusOfBorg> sorry cjwatson, wasn't meant to make you sad for sure
[15:08] <inucat> cjwatson: oh yes, like this: Error ID: OOPS-2fa83c101034492b04e88c67ab66a9ee
[15:09] <inucat> I created Ubuntu One account yesterday, and failed to login yesterday and today too...
[15:09] <LocutusOfBorg> and thanks for fixing
[15:13] <cjwatson> inucat: You had a previous Launchpad account that you deactivated last year, which has confused things a bit.  Is it OK to merge your old account into the new one so that you gain access to it again?
[15:14] <cjwatson> inucat: (or alternatively I can merge the new account into the old one, which would keep the account creation date ... but you might have to rename it from 'inucat-deactivatedaccount' back to 'inucat' if I do that)
[15:16] <inucat> cjwatson: ah I remember, but didn't realize that I newly created it with the same mail address.
[15:16] <inucat> cjwatson: Then, please merge it, I don't mind renaming later.
[15:21] <inucat> I am sorry that I am new to this and have missed office hours. I will be careful from now on.
[15:56] <cjwatson> inucat: Not a problem.  Try now?
[16:00] <inucat> cjwatson: I can log in successfully to my account now. There seems no problem!
[16:01] <inucat> Thank you for your support!
[16:06] <cjwatson> inucat: no problem, sorry for the delay there
[16:27] <cjwatson> inucat: do you need any help with renaming?
[16:32] <inucat> cjwatson: no, thank you. I changed my account name on my own, everything is going well so far :)