perodlswhere is everyone?16:18
perodlswhere is everybody? it's Monday morning.16:23
cjwatsonperodls: It's also the winter holidays, when Canonical is shut down16:26
perodlswhen do such holidays end?16:26
cjwatsonAlso, people tend not to respond much to just "hello" etc. on IRC16:26
cjwatsonWhat do you need?16:26
cjwatsonMost Canonical staff will be back at work in the first week of January16:26
perodlsI was wondering about the average wait time for submitting help tickets16:27
cjwatsonIs there a particular ticket you're waiting for?  If so can you give me its URL?16:28
perodlsI haven't tried it yet. I just want to know how it works first.16:28
cjwatsonWe normally deal with them within one or two working days unless they're especially complex in some way16:29
perodlsokay. thanks16:30

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