| perodls | hello | 16:17 |
|---|---|---|
| perodls | where is everyone? | 16:18 |
| perodls | hello? | 16:21 |
| perodls | where is everybody? it's Monday morning. | 16:23 |
| cjwatson | perodls: It's also the winter holidays, when Canonical is shut down | 16:26 |
| perodls | when do such holidays end? | 16:26 |
| cjwatson | Also, people tend not to respond much to just "hello" etc. on IRC | 16:26 |
| cjwatson | What do you need? | 16:26 |
| cjwatson | Most Canonical staff will be back at work in the first week of January | 16:26 |
| perodls | I was wondering about the average wait time for submitting help tickets | 16:27 |
| cjwatson | Is there a particular ticket you're waiting for? If so can you give me its URL? | 16:28 |
| perodls | I haven't tried it yet. I just want to know how it works first. | 16:28 |
| cjwatson | We normally deal with them within one or two working days unless they're especially complex in some way | 16:29 |
| perodls | okay. thanks | 16:30 |
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