[16:17] <perodls> hello
[16:18] <perodls> where is everyone?
[16:21] <perodls> hello?
[16:23] <perodls> where is everybody? it's Monday morning.
[16:26] <cjwatson> perodls: It's also the winter holidays, when Canonical is shut down
[16:26] <perodls> when do such holidays end?
[16:26] <cjwatson> Also, people tend not to respond much to just "hello" etc. on IRC
[16:26] <cjwatson> What do you need?
[16:26] <cjwatson> Most Canonical staff will be back at work in the first week of January
[16:27] <perodls> I was wondering about the average wait time for submitting help tickets
[16:28] <cjwatson> Is there a particular ticket you're waiting for?  If so can you give me its URL?
[16:28] <perodls> I haven't tried it yet. I just want to know how it works first.
[16:29] <cjwatson> We normally deal with them within one or two working days unless they're especially complex in some way
[16:30] <perodls> okay. thanks