gryHi, the two users' request in #ubuntu a few days ago ended up with this bug https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.4/+bug/2000491 being filed against what is a completely wrong package. further, nobody picked it up saying 'i confirm it is a valid bug report, it is also broken on my side' or 'i will try to fix it' or 'please try a git version' or whatever.00:28
-ubottu:#ubuntu-discuss- Launchpad bug 2000491 in linux-signed-hwe-5.4 (Ubuntu) "Dell Latitude 7390 running Ubuntu 18.04.6 fresh install system non-recoverable after screen lock and screen completely fades to black or after system goes into sleep" [Undecided, New]00:28
grycould someone here please help with categorizing it under the correct package00:28
gryi think it wasn't routed properly because of how improperly it was created in the first place00:29
Eickmeyerguiverc: That was your triage. ^00:49
guivercNot sure I'd call it traige, a suggestion to try support only was offered & i didn't see later response00:51
=== Festive_Dragon is now known as A_Dragon
gryguiverc: i mean is linux-signed-hwe correct for it?01:13
EickmeyerTechnically, linux-signed-hwe is a derivative package and it should be linux-hwe-5.4.01:36
Eickmeyergry: ^%01:36
EickmeyerThough, with 18.04 going EOSS in 4 months, the user probably should upgrade to 20.04 or newer.01:38
Eickmeyer5.4 kernel might not play nice on a 8th gen Intel anyhow.01:40
EickmeyerWhich means it's a support issue and not a kernel issue.01:40
guivercthanks Eickmeyer (was afk)01:45
Eickmeyerguiverc: NP, just didn't want to step on your toes there.01:47
guivercnot sure you'd do that; isn't in your nature I'm pretty sure.01:47
EickmeyerYou're too kind. :)01:47
lotuspsychjegood morning02:39
cartdrigeHoi lotuspsychje .02:51
cartdrigeWhat's up this morning?02:51
lotuspsychjemorning cartdrige 02:52
cartdrigelotuspsychje, What hardware your using Ubuntu with?02:55
cartdrigelike your day driver machine?02:55
lotuspsychjeClient: HexChat 2.16.0 • OS: Ubuntu "jammy" 22.04 • CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (1,25GHz) • Memory: Physical: 11,3 GiB Total (9,1 GiB Free) Swap: 2,0 GiB Total (2,0 GiB Free) • Storage: 134,7 GB / 239,3 GB (104,5 GB Free) • VGA: Intel Corporation UHD Graphics 620 @ Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers • Uptime: 27m 48s02:55
lotuspsychjethis is my ubuntu LTS test lappy02:55
lotuspsychjei also got a NUC i7 for business running jammy 02:56
cartdrigelotuspsychje, And you got all the drivers working out of the box on both machines?02:57
lotuspsychjewell, wifi has been a flaky experience on jammy for me02:58
lotuspsychjei need to say focal was a lot more stable02:58
cartdrigeI see, yea i remember i had issue on an i5 too with wifi drivers.03:01
cartdrigeand 1 guy here helped me fixit out, the faulty driver was crashing the system.03:01
gryEickmeyer: they have same issue with 20.04 and 22.10, see comment 203:04
cartdrigeI use Lubuntu here in fact, with an old fashion taskbar etc.03:05
Eickmeyergry: I didn't close the bug, but I feel like it might be a hardware issue at that point.03:44
Eickmeyergry: Actually, based on the bug report, I confirm it's a CPU failure based on the user reporting "ometimes, when the system is rendered unresponsive as a result of any of the above, the power led is sending the message of "processor failure" (2 x amber blinks followed by 1 x white blink)." The laptop is 100% experiencing a hardware failure.03:52
gryEickmeyer: it is interesting that it does this for two users who have the same cpu and gpu combination11:04
grydo they both have hardware failure11:05
gryhow can they reproduce it in another OS, then?11:07
daftykinsgry: if another OS behaves fine then i think it'd point to power management quirks, did you have them verify the current firmware version? 1.30.0 would appear to be the most up to date for a Latitude 739011:15
daftykinstough to guess without some personal history, could have been damaged and be second hand - tough call11:18

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