| gry | Hi, the two users' request in #ubuntu a few days ago ended up with this bug https://bugs.launchpad.net/ubuntu/+source/linux-signed-hwe-5.4/+bug/2000491 being filed against what is a completely wrong package. further, nobody picked it up saying 'i confirm it is a valid bug report, it is also broken on my side' or 'i will try to fix it' or 'please try a git version' or whatever. | 00:28 |
|---|---|---|
| -ubottu:#ubuntu-discuss- Launchpad bug 2000491 in linux-signed-hwe-5.4 (Ubuntu) "Dell Latitude 7390 running Ubuntu 18.04.6 fresh install system non-recoverable after screen lock and screen completely fades to black or after system goes into sleep" [Undecided, New] | 00:28 | |
| gry | could someone here please help with categorizing it under the correct package | 00:28 |
| gry | i think it wasn't routed properly because of how improperly it was created in the first place | 00:29 |
| Eickmeyer | guiverc: That was your triage. ^ | 00:49 |
| guiverc | Not sure I'd call it traige, a suggestion to try support only was offered & i didn't see later response | 00:51 |
| === Festive_Dragon is now known as A_Dragon | ||
| gry | guiverc: i mean is linux-signed-hwe correct for it? | 01:13 |
| Eickmeyer | Technically, linux-signed-hwe is a derivative package and it should be linux-hwe-5.4. | 01:36 |
| Eickmeyer | gry: ^% | 01:36 |
| Eickmeyer | Though, with 18.04 going EOSS in 4 months, the user probably should upgrade to 20.04 or newer. | 01:38 |
| Eickmeyer | 5.4 kernel might not play nice on a 8th gen Intel anyhow. | 01:40 |
| Eickmeyer | Which means it's a support issue and not a kernel issue. | 01:40 |
| guiverc | thanks Eickmeyer (was afk) | 01:45 |
| Eickmeyer | guiverc: NP, just didn't want to step on your toes there. | 01:47 |
| guiverc | not sure you'd do that; isn't in your nature I'm pretty sure. | 01:47 |
| Eickmeyer | You're too kind. :) | 01:47 |
| guiverc | :) | 01:49 |
| lotuspsychje | good morning | 02:39 |
| cartdrige | Hoi lotuspsychje . | 02:51 |
| cartdrige | What's up this morning? | 02:51 |
| lotuspsychje | morning cartdrige | 02:52 |
| cartdrige | lotuspsychje, What hardware your using Ubuntu with? | 02:55 |
| cartdrige | like your day driver machine? | 02:55 |
| lotuspsychje | Client: HexChat 2.16.0 • OS: Ubuntu "jammy" 22.04 • CPU: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (1,25GHz) • Memory: Physical: 11,3 GiB Total (9,1 GiB Free) Swap: 2,0 GiB Total (2,0 GiB Free) • Storage: 134,7 GB / 239,3 GB (104,5 GB Free) • VGA: Intel Corporation UHD Graphics 620 @ Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers • Uptime: 27m 48s | 02:55 |
| lotuspsychje | this is my ubuntu LTS test lappy | 02:55 |
| lotuspsychje | i also got a NUC i7 for business running jammy | 02:56 |
| cartdrige | Cool. | 02:57 |
| cartdrige | lotuspsychje, And you got all the drivers working out of the box on both machines? | 02:57 |
| lotuspsychje | well, wifi has been a flaky experience on jammy for me | 02:58 |
| lotuspsychje | i need to say focal was a lot more stable | 02:58 |
| cartdrige | I see, yea i remember i had issue on an i5 too with wifi drivers. | 03:01 |
| cartdrige | and 1 guy here helped me fixit out, the faulty driver was crashing the system. | 03:01 |
| gry | Eickmeyer: they have same issue with 20.04 and 22.10, see comment 2 | 03:04 |
| cartdrige | I use Lubuntu here in fact, with an old fashion taskbar etc. | 03:05 |
| cartdrige | lxqt | 03:05 |
| Eickmeyer | gry: I didn't close the bug, but I feel like it might be a hardware issue at that point. | 03:44 |
| Eickmeyer | gry: Actually, based on the bug report, I confirm it's a CPU failure based on the user reporting "ometimes, when the system is rendered unresponsive as a result of any of the above, the power led is sending the message of "processor failure" (2 x amber blinks followed by 1 x white blink)." The laptop is 100% experiencing a hardware failure. | 03:52 |
| gry | Eickmeyer: it is interesting that it does this for two users who have the same cpu and gpu combination | 11:04 |
| gry | do they both have hardware failure | 11:05 |
| gry | how can they reproduce it in another OS, then? | 11:07 |
| daftykins | gry: if another OS behaves fine then i think it'd point to power management quirks, did you have them verify the current firmware version? 1.30.0 would appear to be the most up to date for a Latitude 7390 | 11:15 |
| daftykins | tough to guess without some personal history, could have been damaged and be second hand - tough call | 11:18 |
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