/srv/irclogs.ubuntu.com/2023/10/07/#ubuntu-discuss.txt

lotuspsychjegood morning02:29
lotuspsychj3anyone knows a nice factoid line for https://status.canonical.com/ ? might be useful15:59
jeremy31Problems with Ubuntu servers?16:00
lotuspsychj3yeah something like that jeremy31 16:00
jeremy31Wonder how many are DOS attacks16:02
lotuspsychj3high trees catch a lot of wind :p16:03
lotuspsychj3.Status: If you encounter issues on ubuntu or Canonical mirrors, please visit https://status.canonical.com/ to check known issues. See also #ubuntu-mirrors16:12
lotuspsychj3how does that sound?16:12
jeremy31Better16:14
lotuspsychj3but they are not all mirrors right?16:15
lotuspsychj3blog ubuntu and wiki16:16
jeremy31No, they aren't.  I think launchpad and ubuntuforums are there16:16
jeremy31mirrors/servers16:16
lotuspsychj3maybe we should better call it components then16:16
lotuspsychj3and leave the mirrors channel out of it before some users ask them about other components then mirrors16:17
lotuspsychj3.Status: If you encounter issues on ubuntu or Canonical components, please visit https://status.canonical.com/ to check known issues.16:19
tomreyn"components" is a bit of a misnomer, since it can refer to apt reopsitory "components". i think you mean to refer, generically, to (online/internet exposed) services16:31
tomreynhttps://launchpad.net/ubuntu/+archivemirrors and https://launchpad.net/ubuntu/+cdmirrors attempt to provide information on the status of mirror servers - the very most of which are not maintained by Canonical16:33
lotuspsychj3ok tomreyn so how should we call them16:34
tomreynlotuspsychj3: i meant to suggest "services", but feel free to come up with something better. :)16:39
lotuspsychj3.Status: If you encounter issues on ubuntu or Canonical services, please visit https://status.canonical.com/ to check known issues.16:39
lotuspsychj3or issues=incidents16:41
tomreynhttps://ubottu.com/factoids.cgi?search=status suggests there is already !mirrorstatus, so no need to include those two LP URLs (but maybe a reference to !mirrorstatus and maybe another to !lpstatus)16:42
lotuspsychj3checking16:42
tomreynhowever, !lpstatus should rather point to https://ubuntu.social/@launchpadstatus16:42
tomreynthere already exists !status for (only) the #ubuntuone channel, which would override the generic !status you're suggesting to create, but i guess that's fine. also that one seems outdated (the ubuntu wiki page it points to does not exist)16:44
lotuspsychj3puzzle lol16:45
lotuspsychj3but we can agree https://status.canonical.com/ is a nice central place to see all incidents and maintenance for all kind of users right16:46
lotuspsychj3we do have a lot of users with (one) of the repos down to ask16:47
lotuspsychj3having a factoid could avoid users to nag the mirror guys16:48
jeremy31Mirror status is at https://launchpad.net/ubuntu/+archivemirrors16:48
tomreynwe can agree that https://status.canonical.com/ is a nice central place to see MANY incidents and maintenance ON CANONICAL IS MAINTAINED SERVICES for MANY kinds of users.16:48
tomreynlotuspsychj3: sorry about the caps, i just used those to indicate changes over your statement16:49
lotuspsychj3dont worry i like some sat night fever discussions :p16:49
tomreynjeremy31: mirror.ubuntu.com is on both, i think16:49
lotuspsychj3canonicalstatus would be too long i assume16:50
jeremy31Looks that way16:50
tomreyni'd say !status is fine as long (as you also make it point to the other generally relevant !*status* factoids)16:57
lotuspsychj3phew that channel is empty16:58
tomreynturns out #ubuntuone is not actually a registered channel and and there's no ubottu or other factoid bot there16:59
tomreyni.e. this factoid is probably outdated and should be dropped16:59
lotuspsychj3i found https://discourse.ubuntu.com/t/create-an-ubuntu-one-account/30907 on discourse17:01
lotuspsychj3but its more snap related17:01
lotuspsychj3.Status: If you encounter incidents on ubuntu or Canonical services, please visit https://status.canonical.com/ to check known issues.17:03
lotuspsychj3we go for this one?17:04
tomreynlotuspsychj3: does "my ubuntu does not work" match "i encounter an incident on ubuntu services"?17:26
tomreyn(obviously it doesn't, i'm asking to point out that this may need to be phrased in a way to rule out that users might think so)17:27
EickmeyerOR, and I'm just being super controversial here (not really controversial): we don't rely on factoids for stuff that rare and actually *interact* with the users? https://libera.chat/guides/helpers#avoid-answering-people-with-bots17:27
lotuspsychj3i agree, we dont need factoids for everything, and live support is best17:29
lotuspsychj3but, we do have a lot of users with repos/mirror issues 'when' they are down17:29
EickmeyerThen we know where to point them, and telling them about status.canonical.com isn't that hard.17:29
lotuspsychj3true17:30
tomreyni concur with Eickmeyer there. we rather need less than more factoids. how about we set a goal of "remove one or two which are wrong / outdated, add one".17:34
lotuspsychj3tomreyn: something else, if you have time; a users from ubuntu recently noticed the !server factoid outdated aka focal==>jammy17:35
lotuspsychj3!server17:35
ubottuUbuntu Server Edition is a release of Ubuntu designed especially for server environments, including a server specific !kernel and no !GUI. The install CD contains many server applications. Current !LTS version is !Focal (Focal Fossa 20.04) - More info: http://www.ubuntu.com/products/whatisubuntu/serveredition - Guide:  https://ubuntu.com/server/docs - Support in17:35
tomreynalso cut off to the end apparently17:36
lotuspsychj3yeah17:36
tomreynthe right place to bring this up would be in #ubuntu-server (with the server team), i'd say17:36
lotuspsychj3ok ill do17:36
tomreynthanks17:36

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