| ahasenack | looks like ppc64el builders are ill? | 16:40 |
|---|---|---|
| ahasenack | ppc64el4744311 jobs (5 days) | 16:40 |
| ahasenack | hm, actually, on par with the other builders (!) | 16:41 |
| vorlon | ahasenack: archive test rebuilds | 16:54 |
| vorlon | this is fine | 16:54 |
| === Vivek is now known as Guest2361 | ||
| arraybolt3 | If anyone notices apps crashing with SIGTRAP, check your /var/log/syslog. If you see a userns_create AppArmor denial immediately before the kernel trap message, please add a comment on https://bugs.launchpad.net/ubuntu/+source/apparmor/+bug/2046844 and add the package to the list of packages affected by the bug. | 20:35 |
| -ubottu:#ubuntu-devel- Launchpad bug 2046844 in apparmor (Ubuntu) "AppArmor user namespace creation restrictions cause many applications to crash with SIGTRAP" [Critical, Confirmed] | 20:35 | |
| arraybolt3 | > The more packages we can find, the better, since we probably need to write AppArmor profiles for them. | 20:35 |
| arraybolt3 | s/> // | 20:35 |
| RobiOne | hello, is anyone available to help find someone for a specific issue? | 20:44 |
| rbasak | RobiOne: try #ubuntu for user support, or if you have an issue specifically related to the development of Ubuntu itself, then please just ask the question. | 20:52 |
| RobiOne | thanks rbasak: i'm trying to reach someone in Pro support, but phone doesn't answer. | 20:55 |
| RobiOne | situation is a bit complex since there's a boot issue after a failed dist-upgrade, so I need to find someone with inner knowledge of the process to untangle a few things. | 20:55 |
| RobiOne | number i'm using is 737.204.0291 | 20:58 |
| rbasak | RobiOne: sorry I'm not on the support side of things and don't know how to help you. But https://ubuntu.com/pro/dashboard has a "Support portal" link. Maybe try that to file a ticket? | 21:27 |
| rbasak | RobiOne: there are also numbers listed at https://support-portal.canonical.com/contact-us assuming you have phone support. | 21:27 |
| RobiOne | rbasak: i've tried both, no dice, support portal redirects to https://help.ubuntu.com/community/SSO/SupportPortal and the number I have I already shared. I just need to reach someone live | 21:33 |
| rbasak | https://support-portal.canonical.com/contact-us lists: Austin: +1 737 204 0281. It also says "f you are having trouble using the case/phone systems, you can send an email to the team: support@canonical.com" | 21:34 |
| rbasak | HTH | 21:34 |
| RobiOne | rbasak: thanks, that number was better than the one I have above, and someone picked up. still rough as they weren't knowledgable enough and others are gone as part of the 2wk shutdown | 21:55 |
| rbasak | RobiOne: different levels of SLA are available at different price points I guess? Anyway, this is all offtopic here - this is the community Ubuntu development channel. If you want to share technical details of a specific problem in Ubuntu itself, in public, then maybe we can help you here. If you want to know something specific that Ubuntu developers would know then I suppose you can ask here. | 22:01 |
| rbasak | Otherwise I don't know how I can help further, sorry. | 22:01 |
| RobiOne | well it's about recovery from a failed upgrade from 18:04. | 22:03 |
| RobiOne | grub is ok, but fails to boot and comes back to grub selection. older kernels same | 22:03 |
| RobiOne | Now i'm booted from an installer CD rescue mode, and sitting at the root prompt (took all day to get this far) | 22:04 |
| rbasak | I'm going now but I suggest you still ask... | 22:04 |
| rbasak | I was going to say that hopefully someone else will be able to answer. But what you're describing sounds like a support request. Please use #ubuntu for that. | 22:04 |
| RobiOne | thanks have a great day rbasak | 22:09 |
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