| sgmoore | So I have been bug triaging like mad and most of the old ones are coming back, don't use, please close. But one wants support on Bionic!?!?! Do I have to support this? | 13:14 |
|---|---|---|
| IrcsomeBot | <Rick_Timmis> I would say not, as it's 18.04 and despite being LTS it's beyond even LTS support Window. The user would probably get better mileage by upgrading. | 13:16 |
| IrcsomeBot | <ahoneybun> Yea 18.04 is EOL. | 13:16 |
| IrcsomeBot | <ahoneybun> Well for normal support, they would then need to pay Canonical for more support outside of that. | 13:18 |
| IrcsomeBot | <Rick_Timmis> We could do with a Kubuntu Support partner, that would help us here (re @ahoneybun: Well for normal support, they would then need to pay Canonical for more support outside of that.) | 13:18 |
| IrcsomeBot | <ahoneybun> Well sure if there are funds but unless it's a company I don't think it's worth it. | 13:21 |
| sgmoore | Well I am willing to support for funds lol, but we don't have it. Yet. | 13:22 |
| IrcsomeBot | <tsimonq2> Raising my hand on behalf of Altispeed :) (re @Rick_Timmis: We could do with a Kubuntu Support partner, that would help us here) | 13:23 |
| IrcsomeBot | <Rick_Timmis> Actually that's an excellent idea. We just need to figure out a mechanism for that (re @IrcsomeBot: <sgmoore> Well I am willing to support for funds lol, but we don't have it. Yet.) | 13:23 |
| IrcsomeBot | <tsimonq2> We could have a common paid support option then offload to a company based on capacity? | 13:23 |
| IrcsomeBot | <Rick_Timmis> Yes, something like that. Or perhaps a Bounty style thing (re @tsimonq2: We could have a common paid support option then offload to a company based on capacity?) | 13:24 |
| IrcsomeBot | <Rick_Timmis> Needs a Ticket on Invent, so we can work it into a plan | 13:24 |
| sgmoore | Bounty style would help people like me. | 13:24 |
| IrcsomeBot | <Rick_Timmis> I'll get a ticket up on Invent Board for this, leave it with me | 13:37 |
| IrcsomeBot | <Rick_Timmis> I've posted a news update to kubuntu.org, https://kubuntu.org/news/kubuntu-community-update-march-2024/ | 16:54 |
| IrcsomeBot | <Rick_Timmis> And linked it into an update post on Discourse. https://discourse.ubuntu.com/t/exciting-updates-and-opportunities-with-kubuntu-join-us/43169 | 16:58 |
| IrcsomeBot | <Rick_Timmis> And linked it into an update post on Discourse. https://discourse.ubuntu.com/t/exciting-updates-and-opportunities-with-kubuntu-join-us/43169 | 18:01 |
| IrcsomeBot | <sgmoore> Love it | 18:01 |
| valorie | re: paid support, we had an option for that in the far past | 19:18 |
| valorie | afaik we made not a cent, so unknown if anyone ever used it, and the company sort of disappeared | 19:19 |
| IrcsomeBot | <Rick_Timmis> It'll need to managed better than in the past, and I'd like to see the benefits coming back to Kubuntu | 19:20 |
| IrcsomeBot | <ahoneybun> I feel like Kubuntu Focus is the support part | 19:21 |
| arraybolt3 | ^ that | 19:22 |
| IrcsomeBot | <Rick_Timmis> Yes, that certainly a sensible pathway | 19:22 |
| IrcsomeBot | <sgmoore> Agreed. | 19:26 |
| mmikowski | sgmoore @Rick_timmis @ahoneybun valorie: We have all the infrastructure in place for paid support including ticket systems, a very well researched SLA and contracts, and even paying customers. | 19:26 |
| valorie | kool | 19:26 |
| IrcsomeBot | <tsimonq2> How about a Kubuntu Focus first approach and Altispeed as backup if it grows so quick it hits capacity? :) | 19:27 |
| mmikowski | Better to leverage all that investment and infrastructure to feedback to the project than to reinvent the wheel. For example, we now use Zendesk tickets. | 19:27 |
| mmikowski | tsimonq2: Sure. The bottom line is Kubuntu needs to get more commercial to bring in more funds. We've spent 4 years making Kubuntu commercial, so we have tons of experience and infrastructure in doing just that. | 19:29 |
| mmikowski | I think there's a real opportunity there, for everyone involved. | 19:29 |
| mmikowski | Not to get wealthy, but to pay those who contribute so we can focus on the best possible products and disto. | 19:30 |
| mmikowski | We are also actively engaged with potential investors, and will be doing more as we continue to ramp up for 24.04 + Meteor Lake. | 19:33 |
| valorie | I would appreciate having this discussion in the KC ml, and seeing actual proposals from Kfocus & Altispeed | 19:54 |
| valorie | like: what are you willing to do for potential customers? What do you need from us? What funds will flow back to the KC treasury? | 19:55 |
| IrcsomeBot | <ahoneybun> Oof ML, it would be better if this was in Matrix. | 19:55 |
| arraybolt3 | though the Kubuntu Matrix rooms still haven't really been officialized | 19:56 |
| valorie | the previous agreement was much too amorphous and in fact, I never saw one | 19:56 |
| valorie | our KC ml is official | 19:56 |
| arraybolt3 | if they were though, it would be easy enough to make a Kubuntu Council room on Matrix | 19:56 |
| IrcsomeBot | <ahoneybun> ML is dated and I can never use it as I have no way to reply with a kubuntu or ubuntu email address. | 19:57 |
| arraybolt3 | valorie: Mailing lists are going away soon, at least the ones we know about. (Reasoning can't be made public and I don't have all the details, but the sooner the MLs are moved off of, the better.) | 19:57 |
| arraybolt3 | *at least the way we know them, I mean | 19:57 |
| valorie | I would be there if matrix was supported in my client, but it is not | 19:57 |
| IrcsomeBot | <ahoneybun> I imagine Discourse is killing ML. | 19:57 |
| valorie | and I really do not want One More Application to One More comms channel | 19:58 |
| arraybolt3 | Perhaps a Discourse post could be used for this somehow? (ahoneybun: Yeah, it kind of is :P) | 19:58 |
| valorie | our ML is on Launchpad | 19:58 |
| arraybolt3 | Right. Those are dying. | 19:58 |
| arraybolt3 | Both the LP and lists.ubuntu.com ones. | 19:58 |
| arraybolt3 | (as I understand it anyway - part of this I learned from Simon, another part from Mauro) | 19:59 |
| valorie | there is a reason that MLs have lasted so long - reliability and search of the past discussions | 19:59 |
| arraybolt3 | but anyway, they do still exist, so I guess we technically can use them for now. | 19:59 |
| valorie | the lists.ubuntu.com are user & devel and both of those *could* move to Discourse | 20:00 |
| valorie | as much as I dislike discourse | 20:00 |
| valorie | discourse search is rather weak | 20:00 |
| mmikowski | I haven't read back though all the messages, but I don't think we are in competition Altispeed. More people to provide support is good. Going through an official Kubuntu commercial arm is also good. | 20:00 |
| valorie | since lists are text, it is quick & easy | 20:01 |
| mmikowski | As for the offering, that's all in place. | 20:01 |
| arraybolt3 | fwiw I also am a mailing lists person :P I gave some pushback against the MLs going away initially. | 20:02 |
| valorie | Babylonia clay tablets can still be read | 20:03 |
| valorie | text is pretty awesome | 20:03 |
| arraybolt3 | Anyway, for the support stuff, I think since Kubuntu Focus is already doing this, it seems like it would probably be good to use them as part of things. I like the Altispeed as backup idea but think that it would be better for KFocus and Altispeed to work together rather than presenting separate offerings in some way. | 20:08 |
| valorie | in that case, they can work it out privately | 20:10 |
| valorie | but I would like to see a concrete proposal to the Council of what they want - I assume a link on the website and some publicity - and what they will provide | 20:11 |
| valorie | and what they will give back to the Council | 20:12 |
| valorie | I don't think we need a contract, but we should at least have an agreement with clear outlines | 20:12 |
| valorie | we are all friends here with the same goal | 20:13 |
| mmikowski | Valerie see https://kfocus.org/wf for many very detailed support articles. | 20:19 |
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