[13:14] <sgmoore> So I have been bug triaging like mad and most of the old ones are coming back, don't use, please close. But one wants support on Bionic!?!?! Do I have to support this?
 I would say not, as it's 18.04 and despite being LTS it's beyond even LTS support Window. The user would probably get better mileage by upgrading.
 Yea 18.04 is EOL.
 Well for normal support, they would then need to pay Canonical for more support outside of that.
 We could do with a Kubuntu Support partner, that would help us here (re @ahoneybun: Well for normal support, they would then need to pay Canonical for more support outside of that.)
 Well sure if there are funds but unless it's a company I don't think it's worth it.
[13:22] <sgmoore> Well I am willing to support for funds lol, but we don't have it. Yet.
 Raising my hand on behalf of Altispeed :) (re @Rick_Timmis: We could do with a Kubuntu Support partner, that would help us here)
 Actually that's an excellent idea. We just need to figure out a mechanism for that (re @IrcsomeBot: <sgmoore> Well I am willing to support for funds lol, but we don't have it. Yet.)
 We could have a common paid support option then offload to a company based on capacity?
 Yes, something like that. Or perhaps a Bounty style thing (re @tsimonq2: We could have a common paid support option then offload to a company based on capacity?)
 Needs a Ticket on Invent, so we can work it into a plan
[13:24] <sgmoore> Bounty style would help people like me.
 I'll get a ticket up on Invent Board for this, leave it with me
 I've posted a news update to kubuntu.org, https://kubuntu.org/news/kubuntu-community-update-march-2024/
 And linked it into an update post on Discourse. https://discourse.ubuntu.com/t/exciting-updates-and-opportunities-with-kubuntu-join-us/43169
 And linked it into an update post on Discourse. https://discourse.ubuntu.com/t/exciting-updates-and-opportunities-with-kubuntu-join-us/43169
 Love it
[19:18] <valorie> re: paid support, we had an option for that in the far past
[19:19] <valorie> afaik we made not a cent, so unknown if anyone ever used it, and the company sort of disappeared
 It'll need to managed better than in the past, and I'd like to see the benefits coming back to Kubuntu
 I feel like Kubuntu Focus is the support part
[19:22] <arraybolt3> ^ that
 Yes, that certainly a sensible pathway
 Agreed.
[19:26] <mmikowski> sgmoore @Rick_timmis @ahoneybun valorie: We have all the infrastructure in place for paid support including ticket systems, a very well researched SLA and contracts, and even paying customers.
[19:26] <valorie> kool
 How about a Kubuntu Focus first approach and Altispeed as backup if it grows so quick it hits capacity? :)
[19:27] <mmikowski> Better to leverage all that investment and infrastructure to feedback to the project than to reinvent the wheel. For example, we now use Zendesk tickets.
[19:29] <mmikowski> tsimonq2: Sure. The bottom line is Kubuntu needs to get more commercial to bring in more funds. We've spent 4 years making Kubuntu commercial, so we have tons of experience and infrastructure in doing just that.
[19:29] <mmikowski> I think there's a real opportunity there, for everyone involved.
[19:30] <mmikowski> Not to get wealthy, but to pay those who contribute so we can focus on the best possible products and disto.
[19:33] <mmikowski> We are also actively engaged with potential investors, and will be doing more as we continue to ramp up for 24.04  + Meteor Lake.
[19:54] <valorie> I would appreciate having this discussion in the KC ml, and seeing actual proposals from Kfocus & Altispeed
[19:55] <valorie> like: what are you willing to do for potential customers? What do you need from us? What funds will flow back to the KC treasury?
 Oof ML, it would be better if this was in Matrix.
[19:56] <arraybolt3> though the Kubuntu Matrix rooms still haven't really been officialized
[19:56] <valorie> the previous agreement was much too amorphous and in fact, I never saw one
[19:56] <valorie> our KC ml is official 
[19:56] <arraybolt3> if they were though, it would be easy enough to make a Kubuntu Council room on Matrix
 ML is dated and I can never use it as I have no way to reply with a kubuntu or ubuntu email address.
[19:57] <arraybolt3> valorie: Mailing lists are going away soon, at least the ones we know about. (Reasoning can't be made public and I don't have all the details, but the sooner the MLs are moved off of, the better.)
[19:57] <arraybolt3> *at least the way we know them, I mean
[19:57] <valorie> I would be there if matrix was supported in my client, but it is not
 I imagine Discourse is killing ML.
[19:58] <valorie> and I really do not want One More Application to One More comms channel
[19:58] <arraybolt3> Perhaps a Discourse post could be used for this somehow? (ahoneybun: Yeah, it kind of is :P)
[19:58] <valorie> our ML is on Launchpad
[19:58] <arraybolt3> Right. Those are dying.
[19:58] <arraybolt3> Both the LP and lists.ubuntu.com ones.
[19:59] <arraybolt3> (as I understand it anyway - part of this I learned from Simon, another part from Mauro)
[19:59] <valorie> there is a reason that MLs have lasted so long - reliability and search of the past discussions
[19:59] <arraybolt3> but anyway, they do still exist, so I guess we technically can use them for now.
[20:00] <valorie> the lists.ubuntu.com are user & devel and both of those *could* move to Discourse
[20:00] <valorie> as much as I dislike discourse
[20:00] <valorie> discourse search is rather weak
[20:00] <mmikowski> I haven't read back though all the messages, but I don't think we are in competition Altispeed. More people to provide support is good. Going through an official Kubuntu commercial arm is also good. 
[20:01] <valorie> since lists are text, it is quick & easy
[20:01] <mmikowski> As for the offering, that's all in place.
[20:02] <arraybolt3> fwiw I also am a mailing lists person :P I gave some pushback against the MLs going away initially.
[20:03] <valorie> Babylonia clay tablets can still be read
[20:03] <valorie> text is pretty awesome
[20:08] <arraybolt3> Anyway, for the support stuff, I think since Kubuntu Focus is already doing this, it seems like it would probably be good to use them as part of things. I like the Altispeed as backup idea but think that it would be better for KFocus and Altispeed to work together rather than presenting separate offerings in some way.
[20:10] <valorie> in that case, they can work it out privately
[20:11] <valorie> but I would like to see a concrete proposal to the Council of what they want  - I assume a link on the website and some publicity - and what they will provide
[20:12] <valorie> and what they will give back to the Council 
[20:12] <valorie> I don't think we need a contract, but we should at least have an agreement with clear outlines
[20:13] <valorie> we are all friends here with the same goal
[20:19] <mmikowski> Valerie see https://kfocus.org/wf for many very detailed support articles.