| juancho | hola | 01:03 |
|---|---|---|
| tomreyn | welcome to xubuntu support, juancho | 01:12 |
| LARRY | PLease hekp | 01:19 |
| LARRY | i cant update xubuntu | 01:30 |
| tomreyn | hi LARRY | 01:30 |
| tomreyn | do you mean updating installed packages on your current Xubuntu version? Or doing a release upgrade to a newer Xubuntu version? | 01:31 |
| LARRY | what system do u use | 01:32 |
| tomreyn | you're the one who is looking for support, should we concentrate on your system? | 01:32 |
| LARRY | I TRIED release upgrade | 01:32 |
| tomreyn | on the graphical user interface, oor running the do-release-upgrade command? | 01:33 |
| LARRY | ive tried the hui | 01:35 |
| tomreyn | okay, can you describe what happened? | 01:35 |
| LARRY | gui | 01:35 |
| tomreyn | was there an error message? did something else go wrong? how far were you into the upgrade process? | 01:37 |
| LARRY | it freezes | 01:37 |
| tomreyn | hmm, that's not good. so what did you do then? close the window, reboot, something else? | 01:38 |
| LARRY | yes | 01:38 |
| tomreyn | which of these? | 01:39 |
| LARRY | i reboot | 01:40 |
| tomreyn | okay, but your system is still working alright for now apparently? nice. | 01:41 |
| tomreyn | so let's look into what happened. do you want to share the upgrader log from /var/log/release-upgrade/ ? | 01:41 |
| tomreyn | you could paste it to https://bpa.st and then tell me the web address you end up on | 01:42 |
| LARRY | yes it works fine | 01:42 |
| LARRY | ok | 01:43 |
| tomreyn | is there a reason it takes you a long time to respond? is your system very slow? | 01:43 |
| LARRY | NO i am typing in the dark | 01:44 |
| tomreyn | got no lights? | 01:44 |
| LARRY | i JUST TURNED ON A LIGHT | 01:46 |
| tomreyn | that must have been the light on the caps lock key | 01:46 |
| LARRY | I typed https://bpa.st | 01:47 |
| tomreyn | that should give you a website with a large field where you can paste the contents of the log file | 01:48 |
| LARRY | It states to enter code | 01:48 |
| LARRY | ehat should i paste | 01:48 |
| tomreyn | the contents of /var/log/dist-upgrade/main.log | 01:49 |
| tomreyn | you can alternatively run this in a terminal emulator (such as gnome-terminal): nc termbin.com 9999 </var/log/dist-upgrade/main.log | 01:50 |
| LARRY | stats *updated hourly last 7 days 53,173 | 01:52 |
| tomreyn | ? | 01:52 |
| LARRY | I copied from termbin.com | 01:54 |
| tomreyn | that's not what i said you should do. | 01:55 |
| tomreyn | just open a terminal window and run this: nc termbin.com 9999 </var/log/dist-upgrade/main.log | 01:55 |
| tomreyn | it should return a http address after a few seconds | 01:56 |
| tomreyn | i will have to leave shortly, i'm afraid | 01:58 |
| LARRY | thanks very much | 01:58 |
| LARRY | :~$ termbin.com 9999 </var/log/dist-upgrade/main.log bash: /var/log/dist-upgrade/main.log: No such file or directory | 01:59 |
| tomreyn | so the release upgrader did not get to write a log file, yet | 01:59 |
| tomreyn | which ubuntu version are you running currently? this command will tell: lsb_release -ds | 02:00 |
| LARRY | Ubuntu 23.10 | 02:01 |
| tomreyn | oh, you're quite late to upgrade there | 02:02 |
| LARRY | I've tried every few weks | 02:03 |
| tomreyn | you can try upgrading using sudo do-release-upgrade | 02:03 |
| tomreyn | this way you will at least get a better idea of where it's failing | 02:04 |
| tomreyn | before you do, make sure you uninstall any unsupported debian packages (.deb / possibly installed with apt) | 02:04 |
| tomreyn | you can use package and command "apt-forktracer" to get a list | 02:05 |
| tomreyn | also backup, as always when you make relevant changes to your configuration or data | 02:05 |
| tomreyn | if none of this works, you'll need to run an EOL upgrade, as discussed here: | 02:06 |
| tomreyn | !eolupgrade | 02:06 |
| ubottu | End-Of-Life is when security updates and support for an Ubuntu release stop. Make sure to update Ubuntu before it goes EOL so you get updates promptly for newly-discovered security vulnerabilities. See https://help.ubuntu.com/community/EOL and https://wiki.ubuntu.com/Releases for more info. Looking to upgrade from an EOL release? See https://help.ubuntu.com/community/EOLUpgrades | 02:06 |
| tomreyn | good luck, hope it works out for you. | 02:06 |
| * tomreyn AFK | 02:06 | |
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