[01:03] <juancho> hola
[01:12] <tomreyn> welcome to xubuntu support, juancho 
[01:19] <LARRY>  PLease hekp
[01:30] <LARRY> i cant update xubuntu
[01:30] <tomreyn> hi LARRY
[01:31] <tomreyn> do you mean updating installed packages on your current Xubuntu version? Or doing a release upgrade to a newer Xubuntu version?
[01:32] <LARRY> what system do u use
[01:32] <tomreyn> you're the one who is looking for support, should we concentrate on your system?
[01:32] <LARRY> I TRIED release upgrade
[01:33] <tomreyn> on the graphical user interface, oor running the do-release-upgrade command?
[01:35] <LARRY> ive tried the hui
[01:35] <tomreyn> okay, can you describe what happened?
[01:35] <LARRY> gui
[01:37] <tomreyn> was there an error message? did something else go wrong? how far were you into the upgrade process?
[01:37] <LARRY> it freezes 
[01:38] <tomreyn> hmm, that's not good. so what did you do then? close the window, reboot, something else?
[01:38] <LARRY> yes
[01:39] <tomreyn> which of these?
[01:40] <LARRY> i reboot
[01:41] <tomreyn> okay, but your system is still working alright for now apparently? nice.
[01:41] <tomreyn> so let's look into what happened. do you want to share the upgrader log from /var/log/release-upgrade/ ?
[01:42] <tomreyn> you could paste it to https://bpa.st and then tell me the web address you end up on
[01:42] <LARRY> yes it works fine
[01:43] <LARRY> ok
[01:43] <tomreyn> is there a reason it takes you a long time to respond? is your system very slow?
[01:44] <LARRY> NO i am typing in the dark
[01:44] <tomreyn> got no lights?
[01:46] <LARRY> i JUST TURNED ON A LIGHT
[01:46] <tomreyn> that must have been the light on the caps lock key
[01:47] <LARRY> I typed  https://bpa.st
[01:48] <tomreyn> that should give you a website with a large field where you can paste the contents of the log file
[01:48] <LARRY> It states to enter code
[01:48] <LARRY> ehat should i paste
[01:49] <tomreyn> the contents of /var/log/dist-upgrade/main.log
[01:50] <tomreyn> you can alternatively run this in a terminal emulator (such as gnome-terminal): nc termbin.com 9999 </var/log/dist-upgrade/main.log
[01:52] <LARRY> stats *updated hourly  last 7 days 53,173
[01:52] <tomreyn> ?
[01:54] <LARRY> I copied from termbin.com
[01:55] <tomreyn> that's not what i said you should do.
[01:55] <tomreyn> just open a terminal window and run this:   nc termbin.com 9999 </var/log/dist-upgrade/main.log
[01:56] <tomreyn> it should return a http address after a few seconds
[01:58] <tomreyn> i will have to leave shortly, i'm afraid
[01:58] <LARRY> thanks very much
[01:59] <LARRY> :~$ termbin.com 9999 </var/log/dist-upgrade/main.log bash: /var/log/dist-upgrade/main.log: No such file or directory
[01:59] <tomreyn> so the release upgrader did not get to write a log file, yet
[02:00] <tomreyn> which ubuntu version are you running currently? this command will tell:    lsb_release -ds
[02:01] <LARRY> Ubuntu 23.10
[02:02] <tomreyn> oh, you're quite late to upgrade there
[02:03] <LARRY> I've tried every few weks
[02:03] <tomreyn> you can try upgrading using    sudo do-release-upgrade
[02:04] <tomreyn> this way you will at least get a better idea of where it's failing
[02:04] <tomreyn> before you do, make sure you uninstall any unsupported debian packages (.deb / possibly installed with apt)
[02:05] <tomreyn> you can use package and command "apt-forktracer" to get a list
[02:05] <tomreyn> also backup, as always when you make relevant changes to your configuration or data
[02:06] <tomreyn> if none of this works, you'll need to run an EOL upgrade, as discussed here:
[02:06] <tomreyn> !eolupgrade
[02:06] <ubottu> End-Of-Life is when security updates and support for an Ubuntu release stop. Make sure to update Ubuntu before it goes EOL so you get updates promptly for newly-discovered security vulnerabilities. See https://help.ubuntu.com/community/EOL and https://wiki.ubuntu.com/Releases for more info. Looking to upgrade from an EOL release? See https://help.ubuntu.com/community/EOLUpgrades
[02:06] <tomreyn> good luck, hope it works out for you.
[02:06]  * tomreyn AFK
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