=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: Using Launchpad - Instructors: benonsoftware
ClassBotLogs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session.00:01
JoseeAntonioRLet's just wait a couple minutes, and our instructor will be here00:01
JoseeAntonioRWhile we wait, if you guys have any general questions about Launchpad, just ask them in #ubuntu-classroom00:05
JoseeAntonioRok, so I'll try to cover some Launchpad Basics until our instructor arrives00:13
JoseeAntonioRThanks again for being here!00:13
JoseeAntonioRSo, Launchpad is a set of web services, and it's Open Source00:14
JoseeAntonioRThe code is available online and anyone can download and modify it legally00:14
JoseeAntonioRIn Launchpad we can have projects hosted, we can also host code, file bugs, track work items with blueprints, translate packages, and have a question tracker where you can ask and answer questions00:16
JoseeAntonioRAnyone can register a project, and create a profile00:16
JoseeAntonioRTeams can also be created, they are a group of people working together or something00:17
JoseeAntonioRA team can be open, delegated, moderated or restricted00:17
JoseeAntonioRIn case of open teams, any user or team can join, and no approval is required00:17
JoseeAntonioRDelegated teams are inclusive too, and any user or team can join, but team administrators approve direct memberships00:18
JoseeAntonioRModerated teams are exclusive, and exclusive teams may ask to join00:18
JoseeAntonioRAnd finally, restricted teams are exclusive, and only a team administrator can invite users and exclusive teams to join00:19
JoseeAntonioRWhen a user creates its Launchpad account, he will be able to do everything on Launchpad, such as filing a bug, creating blueprints, translating, etc.00:20
JoseeAntonioRSo, let's get through the Code feature00:20
JoseeAntonioRThat one is called Bazaar. There, you will be able to host code, and the code will be available to the public, anyone can grab it00:20
JoseeAntonioRAny questions so far?00:21
JoseeAntonioROk, so let's move on00:23
JoseeAntonioRAs mentioned before, any user who has got a Launchpad account can upload code to Bazaar00:24
JoseeAntonioRUsers can also create PPAs (Personal Package Archives) to create 'their own repositories'00:25
JoseeAntonioRLet's move onto bugs00:26
JoseeAntonioRIf there's a project in Launchpad, it can use the system as a bugtracker.00:26
JoseeAntonioROnce it gets configured, you can fully use the bugtracker, and you will be able to separate bugs with tags, indicate their current status, give updates, set an asignee, etc.00:28
JoseeAntonioRIn my opinion, it's a super complete system00:28
JoseeAntonioRNow, you also have blueprints00:29
JoseeAntonioRWith blueprints you can create specifications for a feature, and you can track its progress in there.00:29
JoseeAntonioRYou have a whiteboard for all discussion, a work items part to assign work items and put a status to it (TODO, INPROGRESS, DONE, BLOCKED), and much more00:30
JoseeAntonioRYou also have the translations section, where you will be able to translate strings from different packages on a project00:30
JoseeAntonioRTranslations may be open, and they can also be moderated00:32
JoseeAntonioRIf they're moderated, a person or a team will need to confirm that the translation is good for it to be included in the translated file00:32
JoseeAntonioRAny questions?00:34
ClassBotCarstenG asked: Is Launchpad itself translatable?00:35
JoseeAntonioRLet me be honest with you, I'm not sure00:35
JoseeAntonioRLaunchpad itself does not host their translations, so maybe you can directly translate it in the source code00:36
JoseeAntonioRBut I'm not 100% sure about that, sorry00:36
JoseeAntonioRAny other questions, guys?00:36
JoseeAntonioROk, so let's move on then00:38
JoseeAntonioRFinally, we have Launchpad Answers.00:40
JoseeAntonioRLaunchpad answers lets people ask and answer questions within a certain project00:40
JoseeAntonioRAny project can activate the feature, and people will be able to contribute to it in that way00:41
JoseeAntonioROne of the cool features of Launchpad is that it's an OpenID provider00:42
JoseeAntonioRthat means that you are able to log into any website that accepts OpenID with your Launchpad account00:42
JoseeAntonioRSo, using it is pretty simple00:43
JoseeAntonioRJust log into your Launchpad account, and then, when a webpage asks for your OpenID, just enter the link of your Launchpad profile00:44
JoseeAntonioRAlso, if you've got an account on Launchpad, you've also got an account on login.ubuntu.com00:45
JoseeAntonioRThe system is the same, it's just that login.ubuntu.com cannot use your username as an OpenID00:46
JoseeAntonioROk, so if you guys have any final questions for now, I'll be happy to do my best to answer the,00:49
ClassBotThere are 10 minutes remaining in the current session.00:50
JoseeAntonioRComing up philipballew is going to give us a session on how to get help in Ubuntu, so make sure to stay tuned!00:52
ClassBotThere are 5 minutes remaining in the current session.00:55
=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: How to Get Help in Ubuntu - Instructors: philipballew
ClassBotLogs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session.01:01
philipballewoh hey people! Its Ubuntu with Philip time!01:01
philipballewAs you might have already have been aware this session called How to Get Help in Ubuntu  is about all the places that you can go to get help in Ubuntu01:02
philipballewSo basically its pretty awesome.01:03
philipballewIf you have any questions during the thing, just do whatever you have been doing for asking questions and I'll try to answer them.01:03
philipballewSo here we go.01:03
philipballewThere are many places to get help for a problem in Ubuntu, however you might only have herd of one, or used one or two. so Im gonna list them all and say a few things about them.01:04
philipballewA lot of you Ubuntu people probably started with the Forms.01:05
philipballewThey provide great information, and are great for troubleshooting.01:06
philipballewIf you have a problem that you need to work through, the forms are pretty nice01:06
philipballewThough maybe you already know what your problem i and you just need a solution. Perhaps Ask Ubuntu is what you need.01:07
philipballewIts like Stack Exchange01:08
philipballewYou can ask a question, then the answers get voted up or down.01:08
philipballewThis makes the right answer go fight to the top01:08
philipballewBoth these are nice because you can ask a question and not have to be online for an answer,01:09
philipballewjust come back and its answeres01:10
philipballewthough remember to always upvote on Ask Ubuntu01:10
philipballewI think that another great support tool is IRC01:11
philipballewSince everyone here knows what that is...01:11
philipballewThere are some nice channels like #ubuntu01:12
philipballewbut also #ubuntu-beginners is nice ir you did not know that one01:12
philipballewAlso, your lo-co probably has an irc channel you can get help from01:13
philipballewIf you are not in a loco, you need to be01:13
philipballewthey provide great places to get the help you need for your ubuntu machine01:14
philipballewYou can attend a Ubunty Hour with your mailing list and get lots of help with your computer01:14
philipballewOr maybe you can subscribe to a mailing list.01:15
philipballewMailing lists provide great opportunities for people to have in depth email discussion about support for their Ubuntu machine.01:16
philipballewYour local lug is good to01:17
philipballewIf your not involved in that I would encourage it because it gives you a chance to meet other linux users.01:18
philipballewThe social media pages of Ubuntu are good01:19
philipballewlike the Google plus community01:19
philipballewthough maybe your seeing all this and you would rather not take all this time and effort01:21
philipballewI think you can get Canonical paid support.01:21
philipballewIve herd its nice01:21
philipballewThere are many sites here to get ubuntu help with and I hope you can use them01:23
philipballewlet me link you with a few things01:23
philipballewalso, though you can read english feel free to join the irc channel for the language of your choice to get help as well in one of the links01:27
philipballew that means #ubuntu-es, #ubuntu-fr, #ubuntu-pt, and others01:27
philipballewnow thanks for listening01:27
philipballewnow is the time for a question if you have it01:28
philipballewoh, and just another thing01:30
philipballewall these support options are available with the option for flavors01:31
philipballewLubuntu Xubuntu Philbuntu and stuff like that01:31
philipballewYou can get help for you system there at the links for these systems01:31
philipballewexcept the Canonical support01:32
JoseeAntonioR(Philbuntu is the one invented by philipballew, just in case)01:34
philipballew^ in case your interested still01:39
pleia2thanks to philipballew for his session :)  last one is by cprofitt in 20 minutes!01:41
ClassBotThere are 10 minutes remaining in the current session.01:50
ClassBotThere are 5 minutes remaining in the current session.01:55
=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: How to solve a problem - Ask Ubuntu through Launchpad - Instructors: cprofitt
ClassBotLogs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session.02:01
cprofittFirst I would like to thank Philipballew for giving a great introduction on getting help. I hope to build on what he has said and go a little more in depth.02:01
cprofittWhen you need help it is because you have run in to a problem. Here are the main areas you can get help from.02:01
cprofitt- ubuntuforums.org02:01
cprofitt- askubuntu.com02:01
cprofitt- chat.freenode.net02:01
cprofittEach of these resources is a little bit different and fits different styles of getting your problem solved. Knowing the right one can help you get the assistance you need.02:01
cprofitt- launchpad.net02:01
cprofitt- help.ubuntu.com02:01
cprofitt- help.ubuntu.com/community02:01
cprofittIf you need advice on how to us UFW (Ubuntu Firewall) you would use help.ubuntu.com/community02:02
cprofittthe material on help.ubuntu.com/community is community contributed tutorials02:02
cprofittthe content on help.ubuntu.com is official Ubuntu documentation02:03
cprofittboth are excellent for when you want to take some time to investigate a specific program or topic to solve an issue02:03
cprofittlike how to allow yourself access to your home computers from the Internet02:04
cprofittIf you have a problem that is more fluid - like trying to figure out if your server has been compromised you would find the forums a much better resource02:04
cprofittthe forums is much more flexible and allows for a back and forth with questions02:05
cprofittthe forums also then can serve as an ongoing discussion for such topics as well as a resource for others having the same issue02:06
cprofittone key thing to remember with the forums is to mark your thread solved if you get an answer that solves your problem02:06
cprofittThe forums also make a great place to ask questions about 'what the best image editing software is'02:07
cprofittthough you should be cautious about asking questions that devolve in to 'holy wars' such as emacs vs vim02:07
cprofittif you are looking for a specific question like how to update grub in Ubuntu 12.10 then askubuntu.com is a great resource02:08
cprofittaskubuntu.com allows its users to vote on the 'best' answer02:08
cprofittthis makes it easier for people to find the 'best' answer because it will 'rise to the top'02:09
cprofittthis is in contrast to the forums where the answer might be on the 5th page02:09
cprofitthere is an example of a well worded question on aksubuntu.com02:10
cprofittin some cases if you are in need of immediate help you might want to try chat.freenode.net (IRC)02:10
cprofittwhich those in this session know about02:10
cprofittthere is one thing to keep in ming about IRC02:10
cprofittand that is many people will use a 'bouncer' or a 'shell account' and stay logged in to channels even when they are not actively following IRC02:11
cprofittthey could be asleep or at work02:11
cprofittfor this reason if you ask a question in IRC, but get no answers it does not mean you are being ignored02:11
cprofittpeople may not be actively listening to your question or might not know the answer02:11
cprofittif you can stay logged in to IRC for a while you will get an answer eventually... but I understand that it can be frustrating to wait02:12
cprofittyou can also report bugs on launchpad.net02:13
cprofittreporting bugs on stable releases may not result in a patch though since patches for stable releases are rare due to the fact that they could cause other conflicts02:14
cprofittreporting bugs in the development release - currently 13.04 - is much more likely to result in a patch02:14
cprofittexample: https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/87775102:14
cprofitthere are a couple more examples for askubuntu.com02:15
cprofitt - http://askubuntu.com/questions/4408/what-should-i-do-when-ubuntu-freezes - http://askubuntu.com/questions/17610/how-do-i-reset-my-unity-configuration02:15
cprofittin all the cases that you want to receive help you should try to have a good description of your problem02:15
cprofitt    - general guidelines (as much detail as possible)02:16
cprofitt      - what you were doing (what program)02:16
cprofitt      - what model of computer if it is a hardware question02:16
cprofitt      - what hardware was involved (video issues = video card, network issues = network cards)02:16
cprofitt        - lspci, lsusb - to get details on your hardware02:16
cprofitt      - what happened?02:16
cprofitt      - what behavior was expected?02:16
cprofitttaking the time to gather these details will help those trying to give you help the information they need to try and formulate an answer02:16
cprofittif you are having issues with wireless, but do not know what wireless card you have people will not be able to help until they ask for that information02:17
cprofittwith askubuntu.com you want to keep your questions related to Ubuntu...02:17
cprofittdevelopment on Ubuntu would be fine, Gnome Shell on Ubuntu is fine,... running Mint would be off-topic02:18
cprofittif you are using IRC you will want to use a service like pastebin to communicate large amounts of information to those helping you02:19
cprofittexample http://pastebin.ubuntu.com/1629518/02:19
cprofittthis makes it much easier for people to look at your logs or other technical information because it will not flow with the channel as others ask for help02:19
cprofittit also avoids flooding the IRC channel02:20
cprofittwhen reporting bugs you want to make sure that you look for a bug identical to yours02:20
cprofittreporting a bug that has already been reported causes bug-control to have to triage the bug02:20
cprofittit will get marked as a duplicate and that ends up taking time away from triaging unique bugs02:21
cprofittone other very important thing to remember is that everyone that is trying to help you in these commuinty resources is a volunteer02:22
cprofitttreat them with respect and stay civil02:22
cprofittthey are like neighbors and helping you out of kindness and a community spirit02:23
cprofittthe great thing about this is that all of them were once a beginner... all of them run in to issues they can not solve... it is through the effort of the community that everyone gets help...02:24
cprofittbugs get fixed, work arounds get identified, etc02:24
cprofittif you find a wiki article on help.ubuntu.com/community is inaccurate you can edit it and leave a note02:25
cprofitteven if you do not know how to achieve the desired results... if the information is out of date you can mark it as such02:25
cprofittin the case of launchpad.net you will need to have your own launchpad account02:26
cprofittwith askubuntu.com you will have to authenticate; your lauchpad account can be used to authenticate to askubuntu.com02:26
cprofittif you want to edit a page on help.ubuntu.com/community you will need a launchpad account as well.02:27
cprofittthe forums currently make use of their own account02:27
cprofittand chat.freenode.net (IRC) does not require a registered account - though it is a good idea02:28
cprofittthe forums also have some dedicated areas02:28
cprofittGeneral Help - http://ubuntuforums.org/forumdisplay.php?f=33102:29
cprofittVirtualization - http://ubuntuforums.org/forumdisplay.php?f=30802:29
cprofittSystem76 Support - http://ubuntuforums.org/forumdisplay.php?f=34102:29
cprofittSystem76 is a hardware vendor that sells computers with Ubuntu preinstalled02:30
cprofittsecurity discussions - http://ubuntuforums.org/forumdisplay.php?f=33802:30
cprofittthere are areas for Asus, Dell and Apple support as well02:30
cprofittas you saw in the previous session there are multiple channels on IRC as well02:31
cprofittone other fantastic resource is the one you are in now02:32
cprofittthere are many events held in this channel throughout the year that can help increase your knowledge about Ubuntu related topics02:33
cprofittthe previous session also mentioned loco teams02:33
cprofittyou can find a list of currently active loco teams here:02:34
cprofittmany loco teams have IRC channels and forum areas as well02:34
cprofittbut loco teams can potentially offer in-person assistance02:34
cprofittthat can be invaluable when you are having a difficult time figuring out exactly what the problem is02:35
cprofittloco teams often run install fests and educational events02:35
cprofittto help find such events you can go here:02:36
cprofittUbuntu Hours can be fantastic resources for getting to know fellow Ubuntu users02:36
cprofittbecoming active in your local community helps to build a network of people you can ask for assistance02:37
cprofittand as your knowledge grows you can payback that assistance by providing assistance to others02:37
cprofittI hope this has helped go a little more in-depth on how to get help and solve problems02:38
cprofittplease feel free to ask any questions02:38
cprofittto summarize:02:38
cprofitt   - resources:02:38
cprofitt     - ubuntuforums.org02:38
cprofitt     - askubuntu.com02:38
cprofitt     - chat.freenode.net02:38
cprofitt     - launchpad.net02:38
cprofitt     - help.ubuntu.com02:38
cprofitt     - help.ubuntu.com/community02:38
cprofitt    - general guidelines (as much detail as possible)02:38
cprofitt      - what you were doing (what program)02:38
cprofitt      - what model of computer if it is a hardware question02:38
cprofitt      - what hardware was involved (video issues = video card, network issues = network cards)02:38
cprofitt        - lspci, lsusb - to get details on your hardware02:38
cprofitt      - what happened?02:39
cprofitt      - what behavior was expected?02:39
cprofittabove all remember that the people helping you are volunteers and treat them with respect and be thankful they are helping you02:39
cprofittthank you to the classroom team for organizing this event and assisting with the running of the session02:41
cprofitthere are some great resources for classroom02:41
cprofittif you just want to stay up-to-date with things going on in the community02:42
cprofittmake sure you read planet.ubuntu.com02:42
cprofittand Ubuntu Weekly News02:43
cprofittthanks again for coming everyone02:43
cprofittspecial thanks to JoseeAntonioR pleia2 and phillw02:44
pleia2thanks for that session, cprofitt!02:49
pleia2and that wraps things up for us here for User Days :)02:50
ClassBotThere are 10 minutes remaining in the current session.02:50
pleia2huge thanks to JoseeAntonioR for working on recruitment for this event and managing the schedule02:50
pleia2also for filling in during those slots where the instructors were unavailable!02:50
pleia2logs for all sessions are now available directly via this link: https://wiki.ubuntu.com/UserDaysTeam/quantal02:51
ClassBotThere are 5 minutes remaining in the current session.02:55
ClassBotLogs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html03:00
=== ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || No Sessions Currently in Progress
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