| === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: Using Launchpad - Instructors: benonsoftware | ||
| ClassBot | Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session. | 00:01 |
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| JoseeAntonioR | Let's just wait a couple minutes, and our instructor will be here | 00:01 |
| JoseeAntonioR | While we wait, if you guys have any general questions about Launchpad, just ask them in #ubuntu-classroom | 00:05 |
| JoseeAntonioR | ok, so I'll try to cover some Launchpad Basics until our instructor arrives | 00:13 |
| JoseeAntonioR | Thanks again for being here! | 00:13 |
| JoseeAntonioR | So, Launchpad is a set of web services, and it's Open Source | 00:14 |
| JoseeAntonioR | The code is available online and anyone can download and modify it legally | 00:14 |
| JoseeAntonioR | In Launchpad we can have projects hosted, we can also host code, file bugs, track work items with blueprints, translate packages, and have a question tracker where you can ask and answer questions | 00:16 |
| JoseeAntonioR | Anyone can register a project, and create a profile | 00:16 |
| JoseeAntonioR | Teams can also be created, they are a group of people working together or something | 00:17 |
| JoseeAntonioR | A team can be open, delegated, moderated or restricted | 00:17 |
| JoseeAntonioR | In case of open teams, any user or team can join, and no approval is required | 00:17 |
| JoseeAntonioR | Delegated teams are inclusive too, and any user or team can join, but team administrators approve direct memberships | 00:18 |
| JoseeAntonioR | Moderated teams are exclusive, and exclusive teams may ask to join | 00:18 |
| JoseeAntonioR | And finally, restricted teams are exclusive, and only a team administrator can invite users and exclusive teams to join | 00:19 |
| JoseeAntonioR | When a user creates its Launchpad account, he will be able to do everything on Launchpad, such as filing a bug, creating blueprints, translating, etc. | 00:20 |
| JoseeAntonioR | So, let's get through the Code feature | 00:20 |
| JoseeAntonioR | That one is called Bazaar. There, you will be able to host code, and the code will be available to the public, anyone can grab it | 00:20 |
| JoseeAntonioR | Any questions so far? | 00:21 |
| JoseeAntonioR | Ok, so let's move on | 00:23 |
| JoseeAntonioR | As mentioned before, any user who has got a Launchpad account can upload code to Bazaar | 00:24 |
| JoseeAntonioR | Users can also create PPAs (Personal Package Archives) to create 'their own repositories' | 00:25 |
| JoseeAntonioR | Let's move onto bugs | 00:26 |
| JoseeAntonioR | If there's a project in Launchpad, it can use the system as a bugtracker. | 00:26 |
| JoseeAntonioR | Once it gets configured, you can fully use the bugtracker, and you will be able to separate bugs with tags, indicate their current status, give updates, set an asignee, etc. | 00:28 |
| JoseeAntonioR | In my opinion, it's a super complete system | 00:28 |
| JoseeAntonioR | Now, you also have blueprints | 00:29 |
| JoseeAntonioR | With blueprints you can create specifications for a feature, and you can track its progress in there. | 00:29 |
| JoseeAntonioR | You have a whiteboard for all discussion, a work items part to assign work items and put a status to it (TODO, INPROGRESS, DONE, BLOCKED), and much more | 00:30 |
| JoseeAntonioR | You also have the translations section, where you will be able to translate strings from different packages on a project | 00:30 |
| JoseeAntonioR | Translations may be open, and they can also be moderated | 00:32 |
| JoseeAntonioR | If they're moderated, a person or a team will need to confirm that the translation is good for it to be included in the translated file | 00:32 |
| JoseeAntonioR | Any questions? | 00:34 |
| ClassBot | CarstenG asked: Is Launchpad itself translatable? | 00:35 |
| JoseeAntonioR | Let me be honest with you, I'm not sure | 00:35 |
| JoseeAntonioR | Launchpad itself does not host their translations, so maybe you can directly translate it in the source code | 00:36 |
| JoseeAntonioR | But I'm not 100% sure about that, sorry | 00:36 |
| JoseeAntonioR | Any other questions, guys? | 00:36 |
| JoseeAntonioR | Ok, so let's move on then | 00:38 |
| JoseeAntonioR | Finally, we have Launchpad Answers. | 00:40 |
| JoseeAntonioR | Launchpad answers lets people ask and answer questions within a certain project | 00:40 |
| JoseeAntonioR | Any project can activate the feature, and people will be able to contribute to it in that way | 00:41 |
| JoseeAntonioR | One of the cool features of Launchpad is that it's an OpenID provider | 00:42 |
| JoseeAntonioR | that means that you are able to log into any website that accepts OpenID with your Launchpad account | 00:42 |
| JoseeAntonioR | So, using it is pretty simple | 00:43 |
| JoseeAntonioR | Just log into your Launchpad account, and then, when a webpage asks for your OpenID, just enter the link of your Launchpad profile | 00:44 |
| JoseeAntonioR | Also, if you've got an account on Launchpad, you've also got an account on login.ubuntu.com | 00:45 |
| JoseeAntonioR | The system is the same, it's just that login.ubuntu.com cannot use your username as an OpenID | 00:46 |
| JoseeAntonioR | Ok, so if you guys have any final questions for now, I'll be happy to do my best to answer the, | 00:49 |
| JoseeAntonioR | s/the,/them/ | 00:49 |
| ClassBot | There are 10 minutes remaining in the current session. | 00:50 |
| JoseeAntonioR | Coming up philipballew is going to give us a session on how to get help in Ubuntu, so make sure to stay tuned! | 00:52 |
| ClassBot | There are 5 minutes remaining in the current session. | 00:55 |
| === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: How to Get Help in Ubuntu - Instructors: philipballew | ||
| ClassBot | Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session. | 01:01 |
| philipballew | oh hey people! Its Ubuntu with Philip time! | 01:01 |
| philipballew | As you might have already have been aware this session called How to Get Help in Ubuntu is about all the places that you can go to get help in Ubuntu | 01:02 |
| philipballew | So basically its pretty awesome. | 01:03 |
| philipballew | If you have any questions during the thing, just do whatever you have been doing for asking questions and I'll try to answer them. | 01:03 |
| philipballew | So here we go. | 01:03 |
| philipballew | There are many places to get help for a problem in Ubuntu, however you might only have herd of one, or used one or two. so Im gonna list them all and say a few things about them. | 01:04 |
| philipballew | A lot of you Ubuntu people probably started with the Forms. | 01:05 |
| philipballew | They provide great information, and are great for troubleshooting. | 01:06 |
| philipballew | If you have a problem that you need to work through, the forms are pretty nice | 01:06 |
| philipballew | Though maybe you already know what your problem i and you just need a solution. Perhaps Ask Ubuntu is what you need. | 01:07 |
| philipballew | Its like Stack Exchange | 01:08 |
| philipballew | You can ask a question, then the answers get voted up or down. | 01:08 |
| philipballew | This makes the right answer go fight to the top | 01:08 |
| philipballew | Both these are nice because you can ask a question and not have to be online for an answer, | 01:09 |
| philipballew | just come back and its answeres | 01:10 |
| philipballew | *answered | 01:10 |
| philipballew | though remember to always upvote on Ask Ubuntu | 01:10 |
| philipballew | I think that another great support tool is IRC | 01:11 |
| philipballew | Since everyone here knows what that is... | 01:11 |
| philipballew | There are some nice channels like #ubuntu | 01:12 |
| philipballew | but also #ubuntu-beginners is nice ir you did not know that one | 01:12 |
| philipballew | Also, your lo-co probably has an irc channel you can get help from | 01:13 |
| philipballew | If you are not in a loco, you need to be | 01:13 |
| philipballew | they provide great places to get the help you need for your ubuntu machine | 01:14 |
| philipballew | You can attend a Ubunty Hour with your mailing list and get lots of help with your computer | 01:14 |
| philipballew | Or maybe you can subscribe to a mailing list. | 01:15 |
| philipballew | Mailing lists provide great opportunities for people to have in depth email discussion about support for their Ubuntu machine. | 01:16 |
| philipballew | Your local lug is good to | 01:17 |
| philipballew | If your not involved in that I would encourage it because it gives you a chance to meet other linux users. | 01:18 |
| philipballew | The social media pages of Ubuntu are good | 01:19 |
| philipballew | like the Google plus community | 01:19 |
| philipballew | though maybe your seeing all this and you would rather not take all this time and effort | 01:21 |
| philipballew | I think you can get Canonical paid support. | 01:21 |
| philipballew | Ive herd its nice | 01:21 |
| philipballew | There are many sites here to get ubuntu help with and I hope you can use them | 01:23 |
| philipballew | let me link you with a few things | 01:23 |
| philipballew | http://askubuntu.com/ | 01:24 |
| philipballew | http://ubuntuforums.org/ | 01:25 |
| philipballew | https://wiki.ubuntu.com/IRC/ChannelList | 01:25 |
| philipballew | http://shop.canonical.com/index.php?cPath=41 | 01:25 |
| philipballew | https://plus.google.com/communities/107299007624972266094 | 01:26 |
| philipballew | also, though you can read english feel free to join the irc channel for the language of your choice to get help as well in one of the links | 01:27 |
| philipballew | that means #ubuntu-es, #ubuntu-fr, #ubuntu-pt, and others | 01:27 |
| philipballew | now thanks for listening | 01:27 |
| philipballew | now is the time for a question if you have it | 01:28 |
| philipballew | oh, and just another thing | 01:30 |
| philipballew | all these support options are available with the option for flavors | 01:31 |
| philipballew | Lubuntu Xubuntu Philbuntu and stuff like that | 01:31 |
| philipballew | You can get help for you system there at the links for these systems | 01:31 |
| philipballew | except the Canonical support | 01:32 |
| JoseeAntonioR | (Philbuntu is the one invented by philipballew, just in case) | 01:34 |
| philipballew | http://www.ubuntu.com/project/about-ubuntu/derivatives | 01:38 |
| philipballew | ^ in case your interested still | 01:39 |
| pleia2 | thanks to philipballew for his session :) last one is by cprofitt in 20 minutes! | 01:41 |
| ClassBot | There are 10 minutes remaining in the current session. | 01:50 |
| ClassBot | There are 5 minutes remaining in the current session. | 01:55 |
| === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || Event: Ubuntu User Days - Current Session: How to solve a problem - Ask Ubuntu through Launchpad - Instructors: cprofitt | ||
| ClassBot | Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html following the conclusion of the session. | 02:01 |
| cprofitt | First I would like to thank Philipballew for giving a great introduction on getting help. I hope to build on what he has said and go a little more in depth. | 02:01 |
| cprofitt | When you need help it is because you have run in to a problem. Here are the main areas you can get help from. | 02:01 |
| cprofitt | - ubuntuforums.org | 02:01 |
| cprofitt | - askubuntu.com | 02:01 |
| cprofitt | - chat.freenode.net | 02:01 |
| cprofitt | Each of these resources is a little bit different and fits different styles of getting your problem solved. Knowing the right one can help you get the assistance you need. | 02:01 |
| cprofitt | - launchpad.net | 02:01 |
| cprofitt | - help.ubuntu.com | 02:01 |
| cprofitt | - help.ubuntu.com/community | 02:01 |
| cprofitt | If you need advice on how to us UFW (Ubuntu Firewall) you would use help.ubuntu.com/community | 02:02 |
| cprofitt | https://help.ubuntu.com/community/UFW | 02:02 |
| cprofitt | the material on help.ubuntu.com/community is community contributed tutorials | 02:02 |
| cprofitt | the content on help.ubuntu.com is official Ubuntu documentation | 02:03 |
| cprofitt | both are excellent for when you want to take some time to investigate a specific program or topic to solve an issue | 02:03 |
| cprofitt | like how to allow yourself access to your home computers from the Internet | 02:04 |
| cprofitt | If you have a problem that is more fluid - like trying to figure out if your server has been compromised you would find the forums a much better resource | 02:04 |
| cprofitt | the forums is much more flexible and allows for a back and forth with questions | 02:05 |
| cprofitt | the forums also then can serve as an ongoing discussion for such topics as well as a resource for others having the same issue | 02:06 |
| cprofitt | one key thing to remember with the forums is to mark your thread solved if you get an answer that solves your problem | 02:06 |
| cprofitt | The forums also make a great place to ask questions about 'what the best image editing software is' | 02:07 |
| cprofitt | though you should be cautious about asking questions that devolve in to 'holy wars' such as emacs vs vim | 02:07 |
| cprofitt | if you are looking for a specific question like how to update grub in Ubuntu 12.10 then askubuntu.com is a great resource | 02:08 |
| cprofitt | askubuntu.com allows its users to vote on the 'best' answer | 02:08 |
| cprofitt | this makes it easier for people to find the 'best' answer because it will 'rise to the top' | 02:09 |
| cprofitt | this is in contrast to the forums where the answer might be on the 5th page | 02:09 |
| cprofitt | here is an example of a well worded question on aksubuntu.com | 02:10 |
| cprofitt | http://askubuntu.com/questions/28086/what-are-unitys-keyboard-and-mouse-shortcuts | 02:10 |
| cprofitt | in some cases if you are in need of immediate help you might want to try chat.freenode.net (IRC) | 02:10 |
| cprofitt | which those in this session know about | 02:10 |
| cprofitt | there is one thing to keep in ming about IRC | 02:10 |
| cprofitt | and that is many people will use a 'bouncer' or a 'shell account' and stay logged in to channels even when they are not actively following IRC | 02:11 |
| cprofitt | they could be asleep or at work | 02:11 |
| cprofitt | for this reason if you ask a question in IRC, but get no answers it does not mean you are being ignored | 02:11 |
| cprofitt | people may not be actively listening to your question or might not know the answer | 02:11 |
| cprofitt | if you can stay logged in to IRC for a while you will get an answer eventually... but I understand that it can be frustrating to wait | 02:12 |
| cprofitt | you can also report bugs on launchpad.net | 02:13 |
| cprofitt | reporting bugs on stable releases may not result in a patch though since patches for stable releases are rare due to the fact that they could cause other conflicts | 02:14 |
| cprofitt | reporting bugs in the development release - currently 13.04 - is much more likely to result in a patch | 02:14 |
| cprofitt | example: https://bugs.launchpad.net/ubuntu/+source/evolution/+bug/877751 | 02:14 |
| cprofitt | here are a couple more examples for askubuntu.com | 02:15 |
| cprofitt | - http://askubuntu.com/questions/4408/what-should-i-do-when-ubuntu-freezes - http://askubuntu.com/questions/17610/how-do-i-reset-my-unity-configuration | 02:15 |
| cprofitt | in all the cases that you want to receive help you should try to have a good description of your problem | 02:15 |
| cprofitt | - general guidelines (as much detail as possible) | 02:16 |
| cprofitt | - what you were doing (what program) | 02:16 |
| cprofitt | - what model of computer if it is a hardware question | 02:16 |
| cprofitt | - what hardware was involved (video issues = video card, network issues = network cards) | 02:16 |
| cprofitt | - lspci, lsusb - to get details on your hardware | 02:16 |
| cprofitt | - what happened? | 02:16 |
| cprofitt | - what behavior was expected? | 02:16 |
| cprofitt | taking the time to gather these details will help those trying to give you help the information they need to try and formulate an answer | 02:16 |
| cprofitt | if you are having issues with wireless, but do not know what wireless card you have people will not be able to help until they ask for that information | 02:17 |
| cprofitt | with askubuntu.com you want to keep your questions related to Ubuntu... | 02:17 |
| cprofitt | development on Ubuntu would be fine, Gnome Shell on Ubuntu is fine,... running Mint would be off-topic | 02:18 |
| cprofitt | if you are using IRC you will want to use a service like pastebin to communicate large amounts of information to those helping you | 02:19 |
| cprofitt | example http://pastebin.ubuntu.com/1629518/ | 02:19 |
| cprofitt | this makes it much easier for people to look at your logs or other technical information because it will not flow with the channel as others ask for help | 02:19 |
| cprofitt | it also avoids flooding the IRC channel | 02:20 |
| cprofitt | when reporting bugs you want to make sure that you look for a bug identical to yours | 02:20 |
| cprofitt | reporting a bug that has already been reported causes bug-control to have to triage the bug | 02:20 |
| cprofitt | it will get marked as a duplicate and that ends up taking time away from triaging unique bugs | 02:21 |
| cprofitt | one other very important thing to remember is that everyone that is trying to help you in these commuinty resources is a volunteer | 02:22 |
| cprofitt | treat them with respect and stay civil | 02:22 |
| cprofitt | they are like neighbors and helping you out of kindness and a community spirit | 02:23 |
| cprofitt | the great thing about this is that all of them were once a beginner... all of them run in to issues they can not solve... it is through the effort of the community that everyone gets help... | 02:24 |
| cprofitt | bugs get fixed, work arounds get identified, etc | 02:24 |
| cprofitt | if you find a wiki article on help.ubuntu.com/community is inaccurate you can edit it and leave a note | 02:25 |
| cprofitt | even if you do not know how to achieve the desired results... if the information is out of date you can mark it as such | 02:25 |
| cprofitt | in the case of launchpad.net you will need to have your own launchpad account | 02:26 |
| cprofitt | with askubuntu.com you will have to authenticate; your lauchpad account can be used to authenticate to askubuntu.com | 02:26 |
| cprofitt | if you want to edit a page on help.ubuntu.com/community you will need a launchpad account as well. | 02:27 |
| cprofitt | the forums currently make use of their own account | 02:27 |
| cprofitt | and chat.freenode.net (IRC) does not require a registered account - though it is a good idea | 02:28 |
| cprofitt | the forums also have some dedicated areas | 02:28 |
| cprofitt | General Help - http://ubuntuforums.org/forumdisplay.php?f=331 | 02:29 |
| cprofitt | Virtualization - http://ubuntuforums.org/forumdisplay.php?f=308 | 02:29 |
| cprofitt | System76 Support - http://ubuntuforums.org/forumdisplay.php?f=341 | 02:29 |
| cprofitt | System76 is a hardware vendor that sells computers with Ubuntu preinstalled | 02:30 |
| cprofitt | security discussions - http://ubuntuforums.org/forumdisplay.php?f=338 | 02:30 |
| cprofitt | there are areas for Asus, Dell and Apple support as well | 02:30 |
| cprofitt | as you saw in the previous session there are multiple channels on IRC as well | 02:31 |
| cprofitt | one other fantastic resource is the one you are in now | 02:32 |
| cprofitt | #ubuntu-classroom | 02:32 |
| cprofitt | there are many events held in this channel throughout the year that can help increase your knowledge about Ubuntu related topics | 02:33 |
| cprofitt | the previous session also mentioned loco teams | 02:33 |
| cprofitt | you can find a list of currently active loco teams here: | 02:34 |
| cprofitt | http://loco.ubuntu.com/ | 02:34 |
| cprofitt | many loco teams have IRC channels and forum areas as well | 02:34 |
| cprofitt | but loco teams can potentially offer in-person assistance | 02:34 |
| cprofitt | that can be invaluable when you are having a difficult time figuring out exactly what the problem is | 02:35 |
| cprofitt | loco teams often run install fests and educational events | 02:35 |
| cprofitt | to help find such events you can go here: | 02:36 |
| cprofitt | http://loco.ubuntu.com/events/ | 02:36 |
| cprofitt | Ubuntu Hours can be fantastic resources for getting to know fellow Ubuntu users | 02:36 |
| cprofitt | becoming active in your local community helps to build a network of people you can ask for assistance | 02:37 |
| cprofitt | and as your knowledge grows you can payback that assistance by providing assistance to others | 02:37 |
| cprofitt | I hope this has helped go a little more in-depth on how to get help and solve problems | 02:38 |
| cprofitt | please feel free to ask any questions | 02:38 |
| cprofitt | to summarize: | 02:38 |
| cprofitt | - resources: | 02:38 |
| cprofitt | - ubuntuforums.org | 02:38 |
| cprofitt | - askubuntu.com | 02:38 |
| cprofitt | - chat.freenode.net | 02:38 |
| cprofitt | - launchpad.net | 02:38 |
| cprofitt | - help.ubuntu.com | 02:38 |
| cprofitt | - help.ubuntu.com/community | 02:38 |
| cprofitt | - general guidelines (as much detail as possible) | 02:38 |
| cprofitt | - what you were doing (what program) | 02:38 |
| cprofitt | - what model of computer if it is a hardware question | 02:38 |
| cprofitt | - what hardware was involved (video issues = video card, network issues = network cards) | 02:38 |
| cprofitt | - lspci, lsusb - to get details on your hardware | 02:38 |
| cprofitt | - what happened? | 02:39 |
| cprofitt | - what behavior was expected? | 02:39 |
| cprofitt | above all remember that the people helping you are volunteers and treat them with respect and be thankful they are helping you | 02:39 |
| cprofitt | thank you to the classroom team for organizing this event and assisting with the running of the session | 02:41 |
| cprofitt | here are some great resources for classroom | 02:41 |
| cprofitt | https://wiki.ubuntu.com/Testing/Activities/Classroom#Section_2 | 02:42 |
| cprofitt | and | 02:42 |
| cprofitt | http://ubuntuclassroom.wordpress.com/2013/02/09/your-first-iso-test/ | 02:42 |
| cprofitt | if you just want to stay up-to-date with things going on in the community | 02:42 |
| cprofitt | make sure you read planet.ubuntu.com | 02:42 |
| cprofitt | and Ubuntu Weekly News | 02:43 |
| cprofitt | https://wiki.ubuntu.com/UbuntuWeeklyNewsletter | 02:43 |
| cprofitt | thanks again for coming everyone | 02:43 |
| cprofitt | special thanks to JoseeAntonioR pleia2 and phillw | 02:44 |
| pleia2 | thanks for that session, cprofitt! | 02:49 |
| pleia2 | and that wraps things up for us here for User Days :) | 02:50 |
| ClassBot | There are 10 minutes remaining in the current session. | 02:50 |
| pleia2 | huge thanks to JoseeAntonioR for working on recruitment for this event and managing the schedule | 02:50 |
| pleia2 | also for filling in during those slots where the instructors were unavailable! | 02:50 |
| pleia2 | logs for all sessions are now available directly via this link: https://wiki.ubuntu.com/UserDaysTeam/quantal | 02:51 |
| ClassBot | There are 5 minutes remaining in the current session. | 02:55 |
| ClassBot | Logs for this session will be available at http://irclogs.ubuntu.com/2013/02/10/%23ubuntu-classroom.html | 03:00 |
| === ChanServ changed the topic of #ubuntu-classroom to: Welcome to the Ubuntu Classroom - https://wiki.ubuntu.com/Classroom || Support in #ubuntu || Upcoming Schedule: http://is.gd/8rtIi || Questions in #ubuntu-classroom-chat || No Sessions Currently in Progress | ||
| phillw | test | 03:48 |
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